Ram Country Mineral Wells

Being in the customer service business for 36 years i understand the commitment it takes to give good service daily. Service advisors have the most thankless jobs in the dealership, yet they strive to do understand the commitment it takes to give good service daily. Service advisors have the most thankless jobs in the dealership, yet they strive to do their best everyday. The service i receive has always been outstanding. This is my servicing dealership and will be well into the future. More

The service department is always helpful and quick to turn around my vehicle. This was an oil change and I waited for vehicle, it was out quickly. turn around my vehicle. This was an oil change and I waited for vehicle, it was out quickly. More

I have always had an excellent experience with these fine people, both in sales and service! Jared was a very good salesman, and I even met the General Manager, Rob. Great dealing with them! The service does people, both in sales and service! Jared was a very good salesman, and I even met the General Manager, Rob. Great dealing with them! The service doesn't stop after the sale, either, as I needed help once I got the Pacifica home, and everyone moved quickly to get done what I needed! I can't say enough positives about Ram Country Mineral Wells! More

THERE IS NOT A BETTER DEALERSHIP OUT THERE!BY FAR THE THERE IS NOT A BETTER DEALERSHIP OUT THERE! BY FAR THE BEST IN CUSTOMER SERVICE! THERE IS NOT A BETTER DEALERSHIP OUT THERE! BY FAR THE BEST IN CUSTOMER SERVICE! More

Horrible service. We have called 2 days in a row to speak with a mechanic concerning our truck and never received a call back. We are going with another dealer. Would not recommend this place to anyone. Horr with a mechanic concerning our truck and never received a call back. We are going with another dealer. Would not recommend this place to anyone. Horrible. More

Raymond went above and beyond all expectation help me surprise my wife with a purple charger even put it on the showroom floor for her to drive off the floor wonderful experience surprise my wife with a purple charger even put it on the showroom floor for her to drive off the floor wonderful experience More

A bunch of liars The people at this dealership are a bunch of liars. They ran our credit through four different people after we told him we did not want it to be ran. The people at this dealership are a bunch of liars. They ran our credit through four different people after we told him we did not want it to be ran. They assured us it wouldn’t be done because the people that had the dealership before they have it now did the same thing to us. We will never do Business with this company ever again and will tell everyone how crappy they are. More

Bought a Ford from a Dodge dealer I bought my 2011 Ford F150 from Ram Country. I drove 90 miles to go out there for this truck because it met almost all of my criteria. Morgan was a g I bought my 2011 Ford F150 from Ram Country. I drove 90 miles to go out there for this truck because it met almost all of my criteria. Morgan was a great sales person and even though there were a couple of hiccups about a check engine light, she did everything she could do and we found a resolution that satisfied all parties. I'm grateful for her effort and care that made my truck buying experience a little less stressful. More

General Service/Recalls I was able to get my vehicle scheduled easily and when I brought my vehicle in for my appointment I was greeted kindly and was in and out within an ho I was able to get my vehicle scheduled easily and when I brought my vehicle in for my appointment I was greeted kindly and was in and out within an hour. I would highly recommend this service department. Oil change and Rotate was done for less than $30 as well!! More

Worst service ever!!! This was the most awful car buying experience i have ever had! I was made promise after promise that was never met. I was told the first trip i made, This was the most awful car buying experience i have ever had! I was made promise after promise that was never met. I was told the first trip i made, i was guarenteed a car that night, a charger at that. Then when i got there i was told it would be 0 down, 500 a month. Great deal right?? Well after sitting for 3 hours. They decide i cant get the charger and say i can get approved for a dart, with the same price off 0 down and 500 a month for a "starter car" now, not happy about it, but i decided maybe they were right and i just needed to do that to and then get my charger in a year. So i agree to what he says. Then they suddenly tell me, oh we cant do anything tonight you will have to come back monday. Monday: i show up to dealership, promised 0 down and 500 a month on the dart. And now the GM is involved. He comes over sits down, and tells us, "well, we need 1000 down" im shocked. And say well i was already promised 0 down. He said, "well reguardless, its martin luther king day, im not calling the banks" so what am i doing driving an hour here for nothing to be done!?!?!! We finally convince him to call the banks. In the end after another 3 hrs and they are closed, we leave again with no car. They tell us to come back the next day (tuesday) and we will leave with the car. Tuesday: we show up and the gm and financial lady are gone. At this point were under the assumption of 500-1000 down for the dart. And i finally cave and just give up. And tell them im done. I get a call telling me they have it all figured out. To give them another chance. So i decide to let them redeem themselves. One week later (tuesday): i show up at 2. Already told them what time i would be there. GM said, do 500 down and i guarentee everything is done! Excited i say ok! And i head that way. I get there. First its 500 down and were waiting for the approval, 3 hrs later, i finally try to figure out whats going on. They cant get me approved!!! WHY ARE YOU GIVING ME NUMBERS YOU HAVE NO IDEA ABOUT?!?! So she comes back and says, look a 1000 down and were golden. We pondered for a few minutes and and decided we would do it. So she goes back in..... Comes back still not approved. Nobody is telling us anything. So i walk back in her office where shes running our credit for a FORD FOCUS?!?!?! Where did this come from??? She said, "well its your only option" what happened to the dart??? Nobody could give me a straight answer. This ford is 2 years older, 50000 miles, and no bells and whistles and she says.... "We may need 1500 down now" im just floored at this point. 4 trips (1.5 hours there 1.5 hours back) and 16 HOURS actually at the dealership and not one of them cared. I beside myself on this. I will NEVER do buisness or reccomend to anyone. I worked with claudia and she was the only one who actually took into considered what i needed and what i was saying. More