Ralph Honda
Rochester, NY
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Excellent service and great communication! I have been bringing my car to Ralph Honda for the last couple of service appointments after being unhappy with another local dealers service. I have I have been bringing my car to Ralph Honda for the last couple of service appointments after being unhappy with another local dealers service. I have worked with Linda who makes you feel welcome and at ease. She communicates with you as your car is being serviced if anything extra is found that needs to be taken care of or if the timing for complication of your service is different than expected. The technicians that have worked on my car have done a great job also. My experience at Ralph Honda has been great. More
Awesome service! Easy and friendly experience. Steve was so helpful and a great salesman. He was not interested in just selling a car he got to know us as a family. We Easy and friendly experience. Steve was so helpful and a great salesman. He was not interested in just selling a car he got to know us as a family. We would buy from him again for sure! More
Excellent Linda Freeman greeted me and explained things thoroughly as to maintenance on my vehicle. Linda kept me informed while i waited for my car to be serv Linda Freeman greeted me and explained things thoroughly as to maintenance on my vehicle. Linda kept me informed while i waited for my car to be serviced. When I called to make my appointment to have my car serviced Adam also explained about the recall. My experience with Ralph has been great from our salesman Chuck Markham to the service department. More
Wonderful experience at Ralph My Honda was 12 years old and I needed a new vehicle. I had an appointment at Ralph Honda and was met at the front door by the young man that ended u My Honda was 12 years old and I needed a new vehicle. I had an appointment at Ralph Honda and was met at the front door by the young man that ended up being my salesman, Charles Markham. I was dreading the entire process of getting a new vehicle and was not really looking forward to my visit that day but Charles changed everything for me. He was patient, kind, professional, friendly, knowledgeable, and thorough. I good a nice trade in on my old vehicle, a fair price on my new vehicle and a smile from everyone at the dealership throughout the entire process. I highly recommend Ralph Honda and ask for Chuck when you get there! I even got some great coffee and cookies! More
Annual Inspection and factory recall I took my car in for the annual inspection, oil change, tire rotation and a factory recall. As usual the service was great, all employees that I deal I took my car in for the annual inspection, oil change, tire rotation and a factory recall. As usual the service was great, all employees that I dealt with were professional and polite, took the time to go over all my needs before the service to make sure that they understood and we were both in agreement as well as point out to me that as my factory recall required them to drain the oil that I would not be charged for the oil just the filter in my oil change, something I didn't expect. After the service they went over everything to make sure all my needs were addressed and that I understood what repairs were made in regards to the recall. I also received a follow-up text from Patrick checking on my car and thanking me for choosing Ralph as well as a link for battery tips. Above and beyond for customer service! This is my 3rd vehicle with Ralph as well as my husband's who has purchased 3 vehicles from Ralph and they will continue to be our Honda dealer of choice, not just for the vehicle but the awesome service! And, they even washed and cleaned my vehicle after which is a standard practice! Thanks Ralph! More
Warranty and service Went in for warranty and service on my Ridgeline, Great service from the advisor to the end of service They even washed and cleaned my vehicle. They Went in for warranty and service on my Ridgeline, Great service from the advisor to the end of service They even washed and cleaned my vehicle. They will be my go to dealer from now on More
NYSTATE inspedction Made the appointment got a 3 day lead time arrived on time, Linda was my service adviser she took good care of me, she got me out of the shop with in Made the appointment got a 3 day lead time arrived on time, Linda was my service adviser she took good care of me, she got me out of the shop with in the hour, I was surprised that the dealer ship gave my car a wash job too , great service will bring it there from now on. Thanks More
love our new Odyssey. Ralph Honda was the perfect place for us to lease our new Honda. Price was right, Service was great. Would highly recomend Ralph Honda Our new Odys Ralph Honda was the perfect place for us to lease our new Honda. Price was right, Service was great. Would highly recomend Ralph Honda Our new Odyssey a really smooth ride with lots of safety features. Love it! More
Financing cars Very professional business and great cars even though I had to wait an extra day then what I was told I still got the car I wanted Very professional business and great cars even though I had to wait an extra day then what I was told I still got the car I wanted More
Great service advisor Linda is great and always treats me like family. It is alway good to see her. Thank you very much for being so kinda and caring. Linda is great and always treats me like family. It is alway good to see her. Thank you very much for being so kinda and caring. More