Ralph Honda

Immediate and thorough service Drive in and immediately greeted by Service Advisors. Tell them what needs looking at and they check it out right away. Simple things are taken care o Drive in and immediately greeted by Service Advisors. Tell them what needs looking at and they check it out right away. Simple things are taken care of right away, and things requiring ordering parts obviously takes more time. They’re the BEST Honda Dealer in Richester! More

Tire balancing I waiting a week to service my new Accord for vibration problem. Arrived early for my 1:15 appointment and the service advisor I was assigned was bus I waiting a week to service my new Accord for vibration problem. Arrived early for my 1:15 appointment and the service advisor I was assigned was busy and I had to wait for another person to check me in. Waited in the dealership for two and one half hours and no one came to update me. At that time I came to the service desk and see my car in the lat and it was complete and the assigned service advisor was not at his desk. I waited for him to return but the paperwork was not complete and I took my keys and left. The service was to be mailed to me and I'm still waiting after two weeks and don't know what service was done or received a call to explain what was done to correct the problem. I am hesitant to ever return for service. In the past I have used Dick Ide and was pleased for their work. Ted Swanson More

Excellent service of first oil change. The service was very good. It was beyond oil change, it involved car wash which I never expected. The service employees were very courteous overall. The service was very good. It was beyond oil change, it involved car wash which I never expected. The service employees were very courteous overall. More

Linda is awesome!! I like when I schedule with Linda!! She is very personable! I went there for my oil change and she noticed my inspection was due in 3 weeks. So inste I like when I schedule with Linda!! She is very personable! I went there for my oil change and she noticed my inspection was due in 3 weeks. So instead of driving back, I live in Webster,she suggested having it done now. I agreed! She always looks out for the customer!! Linda is the best!! More

new purchase The attention given and the engagement Dave showed me was impressive. Every question answered. Dave was able to fully explain the options on the new The attention given and the engagement Dave showed me was impressive. Every question answered. Dave was able to fully explain the options on the new CRV and gave me a great price - making it feel fair and reasonable. There was no pressure from Jim for the financing and options. I ended up coming back the same day to pick up my new car - quick and easy, professional and very customer focused. More

Second lease Salesman Joe Lighthouse is very easy to work with. I am very happy with the vehicles I have leased and the service department. Definitely recommend th Salesman Joe Lighthouse is very easy to work with. I am very happy with the vehicles I have leased and the service department. Definitely recommend this dealership. More

New purchase Another great experience with Ralph Honda. Sean and Elvis were professional, efficient, and customer focused throughout the process. We love our new Another great experience with Ralph Honda. Sean and Elvis were professional, efficient, and customer focused throughout the process. We love our new Civic! Thank you. More

Great experience! This is my third Honda at Ralph. I have always worked with Dave Moffatt. He is knowledgable, professional, and easy going. I purchased a certified pre This is my third Honda at Ralph. I have always worked with Dave Moffatt. He is knowledgable, professional, and easy going. I purchased a certified preowned Pilot. I am really pleased so far. Dave walked me through the whole process. Love driving the car. I hope to bring it to Ralph for service if it is not too expensive. More

Recall replacement I got an appointment within a week of receiving the notice. The work was done in less than the estimated time. The people I dealt with were extremely I got an appointment within a week of receiving the notice. The work was done in less than the estimated time. The people I dealt with were extremely professional and cheerful. The waiting room was pleasant. The coffee was hot. What ore could I ask for? More

AWESOME! Have been to many car dealers over the past 60+ years ------ this has been the best experience ever. No pressure (Thank you!!!). Very professional & Have been to many car dealers over the past 60+ years ------ this has been the best experience ever. No pressure (Thank you!!!). Very professional & know the vehicles. There are other dealers in the area that I just walked away --- so much pressure !!!! All at dealership were friendly and helpful helping me make the correct choice on a vehicle ----- did a lease on HRV-SPORT & love it. Thank you Ralph Honda for caring about what I needed & wanted. Love my HRV!!!!!! More