Ralph Honda
Rochester, NY
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Best Dealership This dealership is the best! From the ownership (Zac) to sales (Dave) and most importantly service, (Steve, Patrick, Kevin) and my wonderful mechanic This dealership is the best! From the ownership (Zac) to sales (Dave) and most importantly service, (Steve, Patrick, Kevin) and my wonderful mechanic (Ed) whom I trust completely! Again, this is the only dealership I would deal with and they all always make me feel like I am dealing with friends! More
Excellent Ralph Honda is an awesome dealership filled with knowledgeable, honest friendly people in every area. We have always received excellent service. Eve Ralph Honda is an awesome dealership filled with knowledgeable, honest friendly people in every area. We have always received excellent service. Every person who works there has been able to find the answers to our questions while treating us with care and respect. More
Fantastic Thank you Elvis, for once again helping me with my new Hr-v and to Linda for pointing this car out to me! I❤️It!, Thank you Elvis, for once again helping me with my new Hr-v and to Linda for pointing this car out to me! I❤️It!, More
Excellent Customer Service & Quality Collision Shop We were involved in a fender bender, after reporting to our insurance we called & talked with Chuck McGarry, Body Shop Manager. He was very professio We were involved in a fender bender, after reporting to our insurance we called & talked with Chuck McGarry, Body Shop Manager. He was very professional, knowledgeable and really cared about helping us. Once the insurance adjustment was complete, Chuck was contacted again. Within 2 working days, of our call, he had us scheduled & began work. Through out the process we stayed in communication on progress. The Quality of fit & finish was equal to OEM and the customer service was exceptional. We live approximately 65 miles from the dealership, however it is worth the drive. More
Quick friendly service The buying experience were very positive. Nathan was my salesman and he clearly explained everything without making me feel pressured. I was undecide The buying experience were very positive. Nathan was my salesman and he clearly explained everything without making me feel pressured. I was undecided about which model I wanted and he simply outlined pros and cons of different models. More
oil change service/other issues Steve listened to my requests, agreed with me on an issue with excessive wear of driver's seat, and followed up on getting a replacement seat back ord Steve listened to my requests, agreed with me on an issue with excessive wear of driver's seat, and followed up on getting a replacement seat back ordered More
I recently went into Ralph for service on my Accord. Steve my advisor was helpful, and my car was completed a lot fast than I thought it would be. I appreciate all of the books/ snacks/ magazines and co Steve my advisor was helpful, and my car was completed a lot fast than I thought it would be. I appreciate all of the books/ snacks/ magazines and comfy seats. Thanks again! More
We have now purchased our 5th Honda and for a 5th time are extremely satisfied with the fantastic service that Ralph Honda consistently provides! The level of attention we receive every time we walk throu are extremely satisfied with the fantastic service that Ralph Honda consistently provides! The level of attention we receive every time we walk through the door is outstanding and the Ralph Honda staff go above and beyond every time! We repeatedly recommend this dealership to our friends if they are looking for amazing service.Thank you everyone! More
Oil change and tire rotation Honestly everytime I've been to this place they are always very kind and always strive to answer all my question. They show a lot of patients and I ca Honestly everytime I've been to this place they are always very kind and always strive to answer all my question. They show a lot of patients and I can honestly say I live going to Honda Ralph their customer service is 100% amazing. Can Not complain about anything? More
Competent and Thorough We have received service from Ralph for most of the last 12 years. All staff are friendly. Service is done in a timely manner. They keep good recor We have received service from Ralph for most of the last 12 years. All staff are friendly. Service is done in a timely manner. They keep good records of what has been done previously and what they recommend to service in the future based on car wear or mileage. In the latest appointment for an oil change, a lower control arm bushing was found to be slightly cracked, so it would be monitored for increased wear and need for replacement. The waiting facilities are clean and roomy. My only complaint is that in the past they have sometimes recommend services earlier than Honda recommends in their manual. Honda allows them to do that. Otherwise, we are very happy customers. More