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Ralph Honda
Rochester, NY
496 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 496 reviews
July 26, 2024
After buying 4 vehicles from Ralph Honda I am very shocked, upset, and sad about the lack of service to help fix problems with my Pilot., one of which was a recall problem supposedly fixed, and it is shocked, upset, and sad about the lack of service to help fix problems with my Pilot., one of which was a recall problem supposedly fixed, and it is not! There is one more recall that needs to be fixed too when they get parts, which has been over 6 months and won’t have parts until Fall. Hmmm what happens when this recall supposedly gets fixed and continues to have problems! I have always had good service until now, which makes me feel like an unappreciated customer who is bothering service to try and figure out the problems. my husband was told “how much more time are we going to spend on this car? Really???? We are done. More
by Not happy
Employees Worked With
Service manager
July 22, 2024
I was receiving an alert regarding the Air Bag restraint system on my 2016 Honda Accord. Ralph Honda could not schedule me for service that day but arranged to have me bring my car in immediately to run com system on my 2016 Honda Accord. Ralph Honda could not schedule me for service that day but arranged to have me bring my car in immediately to run computer codes to determine the problem. It was found that the sensor for my restraint system was failing. They needed to order that replacement part and arranged an appointment convenient to my schedule to make the replacement. Each of the two service personnel I met on both occasions were thoughtful, pleasant, and very efficient men who fully informed me of cost, appointment duration, and made the entire experience very comfortable. More
by william.dillon23
Employees Worked With
Service Dept.
July 09, 2024
I was only in for a NYS inspection. The service adviser was friendly an efficient. I was not it the door in a timely manor. An overall great experience. The service adviser was friendly an efficient. I was not it the door in a timely manor. An overall great experience. More
by bg
Employees Worked With
Linda Freeman
June 24, 2024
The salesperson that helped us get a CRV was a one Grace Lechner, who was our salesperson for the last time we purchased a Honda at that same dealership. Now, I can 't really compare Ms. Lechner to other s Lechner, who was our salesperson for the last time we purchased a Honda at that same dealership. Now, I can 't really compare Ms. Lechner to other salespeople, because by now I don't remember any, but I can tell you one thing for sure: In dealing with Grace, it makes you wish you had enough money to buy ANOTHER vehicle, just as an excuse to get the service and attention that she provides! ( Unfortunately we don't have that kind of money) Terry More
by terry_mccrty
Employees Worked With
Grace Lechner
April 05, 2024
Love my Honda’s! Have purchased my last 3 cars from Ralph and the last 2 with Grace Lechner. She is wonderful to deal with! It is also comforting to know I will get g Have purchased my last 3 cars from Ralph and the last 2 with Grace Lechner. She is wonderful to deal with! It is also comforting to know I will get good, honest service when I take my car in. From the front desk to the service people, to me, it is the place to go. More
by Tybee
Employees Worked With
Adam in service, Grace Lechner
