Ralph Honda

Little slower doing the work over priced would go back but not for anything major but not for anything major More

I ordered and bought my 2018 CRV EX-L at Ralph's in Jan 2019. It arrived with 600 miles on it, dented from hale and with scratches on the left door passenger panel. Ralph pulled the dents and touched up th 2019. It arrived with 600 miles on it, dented from hale and with scratches on the left door passenger panel. Ralph pulled the dents and touched up the chipped paint. Did not blend it in. Elvis was my salesman and tried his very best to help. On Aug 3 2021, on my 25th wedding anniversary, I t-boned a Subaru who ran a stop sign. Two days after I got my car back from the repair shop (without the backordered radar sensor), the back caliper on the driver's side froze. Ralph tried to tell me it was caused by my body shop (impossible, as they only worked on the front). When I picked it up the alarm was still constantly dinging. By then Linda had left and Mike Pecora - the other service would not help, so I left it there. After much ado and more than a month later (due to its being on backorder) the caliper was fixed under warranty. In mid-September the new radar sensor finally arrived. Knowing its calibration requires special, Honda-exclusive tools my body shop did not have, on Sept 21 I took the car, radar sensor and related bracket to Ralph Honda, for installation on Thursday Sept 22. I asked for the old parts back (but never received them). Linda, my usually awesome service rep, called me in the early afternoon to say it was ready, despite their having a hard time taking the bumper off because "it was glued on" and "they used screws instead of Honda clips". I got there before 5, paid for the car, got to the parking lot and immediately saw the bumper was crooked. Closer inspection revealed it was RIPPED and scratched at the junction with the side fender on the passenger side, all along the edge across the grill, and on the driver's side, and in addition to having a gap wide enough to fit my index finger between the bumper and the headlight, the black wheel-well molding was detached on both sides. Linda had gone home, but somehow came back to the dealership, and called over "Xavier" - the tech who worked on my car. They showed me "the white glue" (that turned out to be dry polishing compound residue and scratches from whatever was used to try to pry the bumper off). They also claimed the bumper was damaged while taking it off because screws were used instead of clips. Then they insinuated that my body shop re-used the old bumper and used a plate to hold the mounting bracket up on one side, making it impossible to re-align it properly. I told them that theory does not hold water because the bumper was brand new, undamaged and perfectly aligned when I dropped the car off. In the end we agreed to discuss the situation with their service manager, Max, on Monday. On Monday, Linda called asking for the 2021 accident claim number and the name of the body shop who did the repairs so she could let Honda know about their sub-standard service practices. I told her I am not about to blame someone else for Xavier's negligence and lack of common sense. He clearly tried to pry the bumper off the car at first (scratching it all the way around the edge, down to the white plastic) then simply yanked it off by brute force and ripped it because he did not bother to check if it was a screw or a plastic clip holding it together. My bumper was pristine and perfectly aligned when I brought it in. Now I will have to pay out of pocket to replace the brand new OEM bumper Ralph Honda carelessly damaged beyond repair, the bracket, the molding as well as 2 clip fasteners that have gone missing. My body shop advised my bumper is NOT structurally sound now and even a little bump might lead to major damage. This is strike 3 with Ralph Honda, and it's enough for me. To add insult to my injury, instead of the expected call from the service manager to remedy the situation I received a robo-call asking to rate my service experience. Do really you think this is "Diamond Service"? The only thing at Ralph's I'd consider a "diamond" is Linda Freeman and Elvis Pagano. More