Ralph Honda
Rochester, NY
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I have been a customer of Ralph Honda ever since I bought my CR-V in 2016. Their sales and service departments are the best I've ever had. Salespeople are extremely helpful. They didn't put any pressure my CR-V in 2016. Their sales and service departments are the best I've ever had. Salespeople are extremely helpful. They didn't put any pressure on me to purchase a car, but they did provide answers to all my questions and based on my lifestyle, they helped me decide on which Honda to purchase. I've been a very satisfied customer ever since. When I take my car in for routine maintenance, it's easy to make an appointment, they do the work, and my car is ready when they said it would be. One other thing is, they have a very comfortable waiting area while service is being performed. Comfortable chairs, televisions, books and magazines, and there's a free coffee bar with free snacks. It makes waiting for my car a pleasant experience. Kudos to Ralph Honda. I will certainly go there when I'm ready to purchase my next car. One more important thing -- Linda Freeman has been my Service Advisor and she is very knowledgeable and friendly. She knows exactly what my car needs, she explains it all to me so I can understand, and she follows up to be sure I'm completely satisfied with the work. Linda makes me feel like a valued customer of Ralph Honda. She is an excellent representative of the car dealership. More
We just leased our third Honda from Ralph Honda and are very pleased with sales staff at the dealership. Our sales person took all the time needed to explain our options and costs along with several new fe very pleased with sales staff at the dealership. Our sales person took all the time needed to explain our options and costs along with several new features available. More
Very friendly, knowledgeable and giving accurate expected time for waiting on car. Actually finished before expected time Also helpful to what needs to be done for upcoming service work. time for waiting on car. Actually finished before expected time Also helpful to what needs to be done for upcoming service work. More
This visit was for an oil change and tire rotation, Pat was my service writer. He always gives me great customer service. I've been asking for the same mechanic to work on my vehicle each time I come in fo was my service writer. He always gives me great customer service. I've been asking for the same mechanic to work on my vehicle each time I come in for service. Pat said that Dale will be my mechanic. He said that Dale wasn't available that day but that he will keep an eye on another mechanic. (I had told him about a couple of experiences that I had in service that turned me off on coming back to the Ralph Honda dealership.) Only one thing wasn't done; a new sticker for my windshield telling me when to bring in my vehicle for my next oil change. Pat took care of putting a new sticker on my windshield. More
I had the BEST service ever! Steve, Don & Grace treated me like family and I left with a Honda Civic which I absolutely love!! I would DEFINITELY by another car from Ralph Honda. Steve, Don & Grace treated me like family and I left with a Honda Civic which I absolutely love!! I would DEFINITELY by another car from Ralph Honda. More