Rallye Motors - Service Center

David Banco called me the day prior to my visit with concern after seeing my name on his service list (just a routine service). I appreciated that. It's nice to know that a customer means more than ju concern after seeing my name on his service list (just a routine service). I appreciated that. It's nice to know that a customer means more than just a commission check. He "adopted" me after Paul's retirement & has carried on the family tradition of treating me as though I was someone special!!! I have been a long-time customer at Rallye & had previously been a service customer with Nick Rizzi (until last year). This visit I was assisted by Ramiro Milian. He was wonderful...courteous, professional & managed to get me in & out quickly so I was able to arrive at my office in a very timely fashion! More

The value of an automobile encompass far more than the car itself, but the entire ownership. Paramount in the experience is service. Rallye Motors service department and particularly service advisor Joe car itself, but the entire ownership. Paramount in the experience is service. Rallye Motors service department and particularly service advisor Joe Digregorio make this an exceptional experience. Joe's attention to detail and his willingness to work with the customer is truly a pleasure. Rallye makes pick up and drop off extremely fast and convenient. This experience dramatically enhances the overall ownership experience. More

The service department, especially the service advisor, Rob Carlson, is top notch. Performed the work exceptionally well, price was more than fair and overall experience was outstanding. I brought my car Rob Carlson, is top notch. Performed the work exceptionally well, price was more than fair and overall experience was outstanding. I brought my car in for a Rim repair, and was so pleased with the way it turned out. Looks like new. Thought I would have to order a brand new rim , but for less than $200, I have a rim that looks brand new. Could not be happier. Thanks More

This is our fourth car that we've purchased through Rallye. Their customer service is one of the reasons that we keep coming back. Rallye's efficiency, courtesy and care combine to make servicing our Rallye. Their customer service is one of the reasons that we keep coming back. Rallye's efficiency, courtesy and care combine to make servicing our car a pleasure. More

The nicest, friendliest and faster service ever. They sail 1-1/2 hours and it took an hour, I asked how many people worked on the car!!!! sail 1-1/2 hours and it took an hour, I asked how many people worked on the car!!!! More

I am disappointed that the world class vehicle has leaking here and there in less than 6 years. But the representative Mr. John C did his best and even found the coupon that I did not remember to be e leaking here and there in less than 6 years. But the representative Mr. John C did his best and even found the coupon that I did not remember to be eligible. More

My experience at Rallye with Mike was great. I have used several of your reps in the past and I was just about to "change" when I was referred to Mike. I have worked with Mike on my last several visits to several of your reps in the past and I was just about to "change" when I was referred to Mike. I have worked with Mike on my last several visits to Rallye for service. In fact, he is the reason I still visit Rallye for service. In my opinion, he is an asset to Rallye. He could not have been more professional or courteous. He always goes above and beyond to make sure that the service he provides is nothing short of excellence. He is a pleasure to work with. More

There seems to be changes in the level of service. I used work with Dannny for the first 4 years and the level of service I received was excellent. Danny made me feel like I was in good hands. Sinces used work with Dannny for the first 4 years and the level of service I received was excellent. Danny made me feel like I was in good hands. Sinces Danny left I have been handed off to three different people. During my last visit the service advisor left the next day and I had to explain my situation again to a new service advisor. What I am really upset about is this is the second time my car was being serviced for the same problem. The first time back on Dec 29, 2011 the service center said needed an ESP Control Module, a battery and other sensors which cost me about $2,400.00. A few weeks later the same exact problem was back!!!! During this visit the service center kept my car about 4-5 days and never explained what they fixed. I just received a call that my call was fix and to pick it up. I picked up the car and everything appears to be working at this time. I wonder what was wrong with it to begin with. Did I really need a new ESP Control Module, a battery and other sensor's back in Dec 2011 or was there something else wrong which the service center was embarrassed to discuss with me. I am beginning to feel uncomfortable at this time. I was advised that my car will eventually need a new front axle and spindles which is expensive. I plan to bring the car to a different service center to find out if in fact this is the case. I never felt this way before but given my recent experience I believe I have a reasonable concern for causion with your service center. My associate Barry Spilka sold me this car about 4 1/2 years ago and suggested that I continue using your service center as he felt that the level of service at you dealership was excellent. Please keep in mind that my car has approximately 34,000 miles, I bring it in for service as required and kept it in my garage. I don't understand any car with so few miles, which is properly maintained can have so many problems. Sincerely Howard A. Ainbinder More

Kenny V. has ALWAYS been a great representative of your dealership! He's friendly, courteous, and his expertise of Mercedes is unprescedented! I also love your new system of having an appointed time to d dealership! He's friendly, courteous, and his expertise of Mercedes is unprescedented! I also love your new system of having an appointed time to drop off the car, speaking to Kenny, having a "loaner" waiting for me and not being rushed. I'd like to say also I enjoy the friendly atmosphere of the service department now...from the men who first greet you and appoint a parking spot, to the young men who open the door, take the keys, to Doreen, (I believe I have her name correctly), at the reception desk, to meeting up w/Kenny....ALL have a smile and a friendly greeting....(I did think it strange, however, all of these folks on the "lower level" of photos on the wall, or not even up there at all were in the above category....however, one man walked by looking like he was angry w/the world and didn't utter a word, and yet he was one of the four gentlemen in the "top level" of photos!!!! As I explained to one of your mechanics while waiting for Kenny....I taught school for 28 yrs., and was always friendly w/the person I thought REALLY ran the operation...no, not the principal, but the Custodian! It's usually the people on the lower end of the ladder who realize the importance of the client!!! However, this one person's attitude did NOT deter me, nor has he, from the excellent grades and kudos I'm extending to your Service Department. Keep up the good work! Mary A. Ruschin :) More

Service Center was phenomenal and clean. I was able to use the computers and watch tv to pass the time which wasn't that long. My service agent was kind, nice and kept me apprised at all times. I was gr use the computers and watch tv to pass the time which wasn't that long. My service agent was kind, nice and kept me apprised at all times. I was greeted promptly when I arrived and did not have to wait at all. More