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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,460 Reviews

1,460 Reviews of Rallye Lexus - Service Center

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April 08, 2024

My experience was Friendly and efficient! It’s a pleasure to have my car serviced by Rallye Lexus! More

by LOUISEMFITZSIMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Rallye Lexus responded

Lousie, Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! James Quinlan 516-676-8686

April 08, 2024

Always available for an appointment and quick and always pleasant - 2nd vehicle we purchased from them and main reason besides reliability of car is sales and service staff More

by RASHBAHIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Rallye Lexus responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Richie and don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

April 06, 2024

The service is good. People competent. Dealship attractive.. Joanna is very good service representative, for all the years I have been at Ralley. More

by VNELSON3
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Rallye Lexus responded

Thank you so much for your kind words for Joanna, and for taking the time to leave us this wonderful feedback! James Quinlan 516-676-8686

April 04, 2024

In terms of service, it was optimal. However, I noticed a significant scratch on my roof hours and mies away on that day. I have no time for litigating so I did not pursue the issue. More

by RD8A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reidy
Apr 04, 2024 -

Rallye Lexus responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. James Quinlan 516-676-8686

April 04, 2024

great customer service; Mike M. and Joanna were so kind, as always!!!! I still owe them cannolis More

by wendy cohen greenblatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Rallye Lexus responded

Thank you so much for your excellent review, Wendy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Lexus to be a positive one. Please don't hesitate to reach out if you need anything else. James Quinlan 516-676-8686

April 02, 2024

Very nice customer service people. I have bought and serviced many Lexus cars from them for almost 30 years. However with my 2022 NX, they can’t seem to get certain computer driven thi More

by ELLENWURZEL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Piccirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the front desk customer service people are great.
Apr 02, 2024 -

Rallye Lexus responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Ellen, love to try to turn things around and make sure the same thing doesn't continue to happen. Stefanie Horn 516-676-4000

March 31, 2024

A pleasure working with service advisor MICHAEL MONTIJO and Brianna Bennett Who set up our service appointment ! More

by SGFISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Bennett ( arranged service appt)
Apr 01, 2024 -

Rallye Lexus responded

Thank you for the kind words for our service department! Michael and our service team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

March 22, 2024

Joanna is the best, honest professional and i trust her completely with my car and her staff More

by SLEVY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Rallye Lexus responded

Good afternoon SLEVY0. I want to thank you for your recent review. I also noiced you listed a one star review and would like to discuss your service whenever you have a moment. Please feel free to contact me anytime. My direct number is listed below. Thank you for your time and have a great afternoon! James Quinlan Service Manager 516-629-7644

Mar 22, 2024 -

SLEVY0 responded

sorry i meant 5 stars

Mar 22, 2024 -

Rallye Lexus responded

Thank you very much. We appreciate your business and look forward to seeing you at your next visit. Have a great weekend and stay safe!

March 19, 2024

The staff are lovely, personable, helpful, and knowledgeable. The service is great. Thanks so much! More

by 123jreilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Rallye Lexus responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. James Quinlan 516-676-8686

March 08, 2024

Mike was great to work with. The staff when dropping off the car were very professional. I highly recommend Lexus Service. More

by express13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Rallye Lexus responded

Thank you for your review and kind words for Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

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