Rallye Lexus - Service Center

A Totally Wonderful Experience The day I visited Rallye to have my beloved '02 Lexus serviced I decided to walk through the showroom. Neil Fogel was the only one to approach me. The day I visited Rallye to have my beloved '02 Lexus serviced I decided to walk through the showroom. Neil Fogel was the only one to approach me. He answered every one of my questions in a straight forward, highly professional manner and before I knew it we were off on several amazing and informative test drives. His patience and good humor became more and more evident during my decision making process. I wouldn't have waited so long to buy a new car if I had known that there was a person like Neil Fogel there to go out of his way to help me and make the process worry free and fun. Thank you Neil , you are the best. I love my new car! More

Typical excellent service. Very well organized and efficient service department. I felt confident that I was getting the best service possible. From yard supervisor Karl Herna Very well organized and efficient service department. I felt confident that I was getting the best service possible. From yard supervisor Karl Hernandez to the salesperson, Kevin Losee and the service rep Mike Reidy, I received excellent attention to my concerns. More

They are always there to help you and make it a convienent and easy experience.They are pleasent and quick in getting the car done and it always come back clean. convienent and easy experience.They are pleasent and quick in getting the car done and it always come back clean. More

Kevin and Dave were excellent with every step of the process. the delaership and Kevin and are extremely knowledgable and very professional. i have recommnded them to everyone. process. the delaership and Kevin and are extremely knowledgable and very professional. i have recommnded them to everyone. More

I presently own 4 Lexus Autos, all purchased from Rallye Lexus. While I really like the Lexus automobiles, the main reason I continue to purchase them is the service Department. I have been a customer for Lexus. While I really like the Lexus automobiles, the main reason I continue to purchase them is the service Department. I have been a customer for 11 years and the level of service has continued to improve during this time. The words excellent service does not adquately describe my experience. Truely better service than an other Dealership, and I have owned Mercedes from Rallye Roslyn and Range Rover from Glen Cove and Lincoln from Port Motors to name a few. Cars are not perfect, they do need care. The Rallye Lexus Service department and everyone connected with it represent the finest cutomer service experience ,I've ever had. I will continue to be their customer and recommend them to friends and family. More

I had driven my car about 2 weeks when I decided to use the CD player. The first 3 CD's went in fine. Then it jammed. I was sure I had done something wrong. I called Dave Tubens, who had sold me the car an the CD player. The first 3 CD's went in fine. Then it jammed. I was sure I had done something wrong. I called Dave Tubens, who had sold me the car and told me to call if I needed anything. He told me to bring the car in. The next day I drove my car onto the lot. Dave met me and went into service while I sat in the car. In a matter of minutes, he returned with Joanna who arranged for the CD unit to be removed from the car. She calmed me down and said she would call me when the new unit arrived. About a week later, Joanna called me to tell me the unit had arrived. I brought the car in, Joanna greeted me and took me into the waiting room where I could be comfortable while waiting for the car. In a very short time, Joanna came in to tell me my car was finished. she also told me the CD's which I thought were lost to me would be mailed to her and I could pick them up when in the area. Joanna did get the CD's and called me. I forgot about the CD's and did not get back to the dealership for about 2 months but there were the CD's sitting on Joanna's desk waiting for me. Joanna is the person every service area should use as a model on how to treat customers when they come in with problems. She is friendly and professional. The mechanics are also fantastic and the work was done as soon as the car was received. Thanks More

Always friendly, reasonable wait. clean waiting area, clean bathrooms. Cost on par with other dealers. Mechanical work very professional and always done properly the first time. Clean showroom, informati clean bathrooms. Cost on par with other dealers. Mechanical work very professional and always done properly the first time. Clean showroom, informative sales people. This is my 4th Lexus from this dealer, so they must be good.. More

I went to get my car serviced and Andrew and Pam were nothing but helpful in doing so. They were very engaging and made sure my experience went nice and smooth. They both should be recognized for there nothing but helpful in doing so. They were very engaging and made sure my experience went nice and smooth. They both should be recognized for there great attitude in effort in such a thankless area of the business. More

Pam at Rallye Lexus is one of the most honest, friendly and down to earth people you will ever meet. It is great to know that when you bring your car to be serviced that you are getting the best service p and down to earth people you will ever meet. It is great to know that when you bring your car to be serviced that you are getting the best service possible, while not having to be worried about being taken advantage of or being sold something you do not need. Pam will tell you exactly what you need and what is a waste of your money. I highly recommend Rallye Lexus for buying a car and especially for service. More