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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,537 Reviews

1,537 Reviews of Rallye Lexus - Service Center

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November 22, 2018

Poor services He was rushing to go home ,, didn’t get what I wanted ... they didn’t fix my problem , they increased my problem . My car was dirty . No car wash .. i More

by IFTHEKHAR2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Rallye Lexus responded

We are sorry to hear that you are upset with your recent service visit. Unfortunately, we could not further assist you with your vehicle due to the fact that you had used an outside auto shop to install a resister in the seatbelt harness, causing cutting and splicing to the harness. This overrides the supplemental restraint system and voids your warranty on your vehicle. If you would like to further discuss this, please feel free to give our service department a call. Thank you.

November 20, 2018

The work was done to my satisfaction Courtesy and attention given to my issues in a very professional manner. The service manager, Frank Licari, was very attentive and gave me prompt att More

by ANNEDOM30
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Licari
Nov 20, 2018 -

Rallye Lexus responded

Thank you for sharing your positive experience with us. We're happy to hear that Frank solved your service issue quick and professionally. Please do not hesitate to reach out with any questions. We look forward to seeing you in the future!

November 19, 2018

Awesome Professional Online appointments was easy..took me right on time..i was in and out in One hour! A great pleasure! Definitely would recommend service at your locati More

by THATSMSJETER2U1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Rallye Lexus responded

Thank you for sharing your positive feedback with us! We're happy to hear that your experience was quick and easy for you. We appreciate your recommendation! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

November 18, 2018

BEST SERVICE! The service at Lexus in Glen Cove is the best. I buy Lexus cars because the service is so good. People that work there are friendly and helpful More

by HAMLEWIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano, Steven Holmes, Josh Weiss
Nov 19, 2018 -

Rallye Lexus responded

Thank you for taking the time to share this thoughtful review. We are so happy to hear that your experience while working with our service team has always gone so well! If you have any questions, please do not hesitate to reach out. We look forward to seeing you in the future!

November 18, 2018

Good service The service is great and they work with their clients. Waiting are is clean and comfortable. Sale reps are knowledgeable and friendly. They have bever More

by TANYARN81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Costanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Nov 19, 2018 -

Rallye Lexus responded

Thank you for sharing your service experience with us. We are so happy to hear that our team was of great assistance throughout your visit. If you have any questions, please feel free to give us a call. We look forward to seeing you in the future!

November 16, 2018

Friendly staff, good service Always friendly and helpful staff, service and repairs are done properly. Provides loaners whenever I needed one, even last minute without reserving o More

by JL1109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2018 -

Rallye Lexus responded

Thank you for providing us with your feedback. We're happy to hear that your service visits have gone well and we will definitely work on bringing you a better experience for your next visit. if you would like to further discuss your feedback with us, please give us a call at (866) 423-3204. We hope to hear from you.

November 15, 2018

Outstanding service department Great service department. Friendly, professional, comfortable waiting area, and great internet access. Got a lot of work done while waiting. Chose th More

by PSALERNO55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano, Frank Licari
Nov 16, 2018 -

Rallye Lexus responded

Thank you for sharing your thoughtful review with us. We're so happy to know that your service visits have always been enjoyable. We appreciate you choosing our service department for your vehicle's needs. If you have any questions, please feel free to give us a cal. We look forward to seeing you in the future!

November 14, 2018

Excellent as usual I have been using this dealership since it opened and have always been pleased by both sales and service. Of course things do seem overly expensive an More

by HDAVIDOVICZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2018 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. It is a pleasure know that you have been a loyal customer of ours since the beginning. We're sorry to hear that you are not satisfied with the pricing. If you would like to further discuss this, please feel free to give us a call. We hope to hear from you. Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

November 13, 2018

Best Lexus Dealer in the world Rallye is the center of trust and excellence and. I am a car crazy, and the only shop who can touch my car is Rallye Lexus. they give you one year war More

by NADERMOALLEMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano, Frank Licari
Nov 13, 2018 -

Rallye Lexus responded

Thank you for taking the time to share your thoughtful review. We are so happy to hear that your service experiences have always gone so well. You can always trust us when bringing your vehicle in! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

November 11, 2018

Service and when I purchased Pam in service is one of the reasons I buy at Lexus! The staff in service is terrific. Product is great as well, this is like my 5 th Lexus from Ral More

by HANNENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Piccirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Nov 12, 2018 -

Rallye Lexus responded

Thank you for sharing this thoughtful review. It is a pleasure to know that your service experiences have gone so well while working with Pam. We look forward to bringing you more great experiences!

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