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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,537 Reviews

1,537 Reviews of Rallye Lexus - Service Center

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January 02, 2019

COURTEOUS SERVICE IN REASONABLE TIME RX350 BROUGHT IN FOR ROUTINE OIL SERVICE CHANGE. IN THE COURSE OF MAINTENANCE PROCEDURE, IT WAS FOUND THAT THE ORIGINAL BATTERY TESTED WEAK AND REPLAC More

by BOBDRUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Rallye Lexus responded

Thank you for taking the time to share your service experience with us! We're happy to hear that our team was of great help during the visit. If you have any questions, please feel free to reach out. We look forward to seeing you in the future!

January 02, 2019

10,000 Service Frank Licari the Service Manager and Service Technicians at Rallye Lexus are the best. In my opinion, they provide the assurance of security, safety More

by jtartaglione
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Cruz, Pamela Palasciano, Neil Fogel, Josh Weiss, Frank Licari
Jan 02, 2019 -

Rallye Lexus responded

Thank you for taking the time to share this thoughtful review, We are so happy to hear that your service experience went so well while working with our team. If you have any questions, please feel free to reach out. We look forward to seeing you in the future!

January 01, 2019

Well run business. I was in for 35,000 mile service. Very professional and my car was in and out quickly. Stopped by to see Kevin Losee (Kevin sold me my car last year) More

by himmelstein50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Losee
Jan 02, 2019 -

Rallye Lexus responded

Thank you for taking the time to share this thoughtful review. We are so happy to know that your experience while working with Kevin went so well. If you have any questions, please feel free to reach out. We look forward to seeing you in the future!

January 01, 2019

Drama free trip to Lexus dealership Went for 10,000 mile service. Waited in a nice comfortable room with a cup of Starbucks and a bagel. Everything went well. Sorry the weather wasn’t More

by mfeiner555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank Licari
Jan 02, 2019 -

Rallye Lexus responded

Thank you for sharing your experience with us! We're happy to hear that your service visit went so well. We apologize about the car wash, but hopefully the next visit will have better weather! If you have any questions, please feel free to reach out. We look forward to seeing you in the future!

December 31, 2018

First Class All The Way I am continually amazed over the quality of the people and service at Rallye Lexus - and I only wish I had had a Lexus for the past 35 years. Anyway, More

by johnlebout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2018 -

Rallye Lexus responded

Thank you for taking the time to provide us with your experience. We are so happy to know that our team has been of great assistance throughout your service visits. We look forward to bringing you more great experiences!

December 31, 2018

Excellent service Awesome service from Joanna Service advisor. She kept me promptly of the status of the windshield repair. She also communicated with the sales to to More

by JAMES_MCSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Cruz, Kevin Losee
Jan 02, 2019 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us! We're happy to know that Joanna provided you with great service during your service visit! If you have any questions, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

December 31, 2018

Fast and professional service Joanna updated me with the progress of the service, if any questions she was never too busy to answer. Very satisfied with RALLYE and its staff More

by ras5105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Rallye Lexus responded

Thank you for sharing your experience with us! We're happy to hear that you were satisfied with your service experience! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

December 30, 2018

Lexus at its Best Excellent Service and customer appreciation. All representatives were helpful. Each representative did his/her best to insure quality service, The ser More

by AARONSHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Dec 31, 2018 -

Rallye Lexus responded

Thank you for taking the time to share this thoughtful review. We are so happy to know that your experience while working with our team went so well. If you have any questions, please feel free to reach out. We look forward to seeing you in the future!

December 30, 2018

Best service In Long Island I cannot say enough about every experience at Rallye being top notch! Everyone is friendly, HONEST sand real! Which you can appreciate at a dealership More

by belinda71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Other Mike in a service! The artist :-), Kevin Losee, Frank Licari
Dec 31, 2018 -

Rallye Lexus responded

Thank you for taking the time to share this thoughtful review. We are so happy to know that your experience while working with our team went so well! We appreciate your kind words and look forward to seeing you in the future!

December 28, 2018

Superlative service Rallye Lexus exceeds my service experiences each and every time with personal recognition, attention to detail, execution of service, with gracious de More

by EGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Fogel
Dec 28, 2018 -

Rallye Lexus responded

Thank you for taking the time to share this thoughtful review. We are so happy to know that we were able to exceed your service expectations. We look forward to bringing you more great experiences!

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