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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,397 Reviews

1,397 Reviews of Rallye Lexus - Service Center

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July 24, 2018

Great and friendly staff Can’t complain about the services and the waiting room area is just great with all those beverages. I definitely recommend to all friends and families More

by waynengor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2018 -

Rallye Lexus responded

Thank you for taking the time to leave such positive feedback regarding your experience while at Rallye Lexus with Mike. He is a great asset to my team! We wish you many happy miles, and look forward to being here for all of your service needs in the future. Jay Rosenthal General Manager

July 24, 2018

Very normal service Service was not a special. It was a regular checkup. I was satisfied with car washing after the service and Mike was nice to me. More

by LIMSWIFE88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2018 -

Rallye Lexus responded

Thank you for the feedback regarding your service appointment with Mike, we look forward to seeing you for your next scheduled maintenance. Jay Rosenthal General Manager

July 22, 2018

The reason we are loyal to the brand is service Always great service led by Pam, we just bought another vehicle from Richie Very confident with the team from purchase to caring for our cars More

by drlbdo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Jul 24, 2018 -

Rallye Lexus responded

Thank you for the positive feedback regarding both your service and sales experience. Pam and Richie are wonderful members of this group, I'm sure they'll appreciate your kind words. We wish you many happy miles! Jay Rosenthal General Manager

July 19, 2018

outstandjng service I am own my second Rx350. Have been a client for over 14 years and they are the only dealer to provide excellent service - employees, service follow More

by MARLENANYC78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Jul 24, 2018 -

Rallye Lexus responded

We appreciate your kind words and loyalty to our dealership. Looking forward to continuing this journey with you and wishing you many more happy miles! Jay Rosenthal General Manager

July 18, 2018

Joana is awesome Joana Oates is awesome. Basically she takes care all the hustle. Reaching out to third party to get my insurance paid for my policy. Best in class. More

by SLEEBMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2018 -

Rallye Lexus responded

Thank you for the feedback, Joanna truly is one of the best! We look forward to working with you again in the future. Jay Rosenthal General Manager

July 16, 2018

Wonderful Always great service every time I go. Everyone is very nice, it’s the only place I’ll bring my car. Love Rallye Lexus for 10 year plus!!!! More

by SHERLEE007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike and Richard are the best
Jul 23, 2018 -

Rallye Lexus responded

Thank you for these past years you've shared with our service department, we look forward to the next ten years to come! Jay Rosenthal General Manager

July 12, 2018

Service Thisis the review for Rallye : I have purchased two lexus vehicles and first time at Rallye of GlenCove . After bring car in I was told that only I’ve More

by Luckier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do Chang
Jul 23, 2018 -

Rallye Lexus responded

Good afternoon, I do apologize for the miscommunication and we'd be happy to clear things up. Our team is dedicated to your complete satisfaction, so if there was something we can improve on, we'd like to know about it. Please contact me at your convenience so we can address any further questions or concerns. Best regards, Jay Rosenthal General Manager jrosenthal@rallye.com 516-629-7603

Jul 23, 2018 -

Rallye Lexus responded

Good afternoon, I do apologize for the miscommunication and we'd be happy to clear things up. Our team is dedicated to your complete satisfaction, so if there was something we can improve on, we'd like to know about it. Please contact me at your convenience so we can address any further questions or concerns. Best regards, Jay Rosenthal General Manager jrosenthal@rallye.com 516-629-7603

July 11, 2018

30k Service Service was fine, quick and the loaner was very helpful. All in all excellent service, minimum time wasted and very friendly service representative. More

by YG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2018 -

Rallye Lexus responded

Thank you for the positive review regarding your experience in our service department. I am glad to hear you will be back, we look forward to seeing you again! Jay Rosenthal General Manager

July 09, 2018

Fantastic, my favorite dealership of all time. When I drive in to Rallye Lexus , immediately I feel appreciated and am treated with the respect a customer should be In today's world it's rare More

by MATTSPAGNOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Jul 23, 2018 -

Rallye Lexus responded

Thank you for taking the time to leave such positive feedback regarding your experience while at Rallye Lexus. It warms my heart to hear such kind words coming from you and knowing you were satisfied with our services. We wish you many happy miles, and look forward to being here for all of your sales needs in the future. Jay Rosenthal General Manager

July 09, 2018

The service was excellent, but.. No complaints on the service. Disappointed with Lexus though. I was informed I would have a free year of emergency and automatic start for my new car. More

by AK03113
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andy Malebranche
Jul 23, 2018 -

Rallye Lexus responded

Thank you for taking the time to share your experience with us, as we not only appreciate the feedback, but will also take a hard look at our business plan to ensure a near perfect experience in the future. I can be reached at 516-629-7603 if you have any additional questions or concerns. Jay Rosenthal General Manager

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