Back

Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,452 Reviews

1,452 Reviews of Rallye Lexus - Service Center

Sort by
December 10, 2018

Job well done Job is well done. Although it is more expensive than I expected, the car is done on time. I will return again for future services. More

by DCC1N1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Montijo
Dec 10, 2018 -

Rallye Lexus responded

Thank you for providing us with your feedback. We're happy to hear that you had a great service visit. If you have any questions, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

December 07, 2018

Very satisfied with the service! Very courteous and professional service advisors! Received a loaner a brand new 2019 Lexus ES 350 for two days while my car was being serviced... More

by NICK_GIANNOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

Rallye Lexus responded

Thank you for sharing your thoughtful review. We are happy to hear that your service experience was so pleasant. If you have any questions, please do not hesitate to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

December 06, 2018

Friendly and efficient. Very good and knowledgeable service advisor arranged for a loaner model that I wanted to test. But the sales pitch for unneeded services was a little More

by SANFORD48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

Rallye Lexus responded

Thank you for providing us with your feedback. We're happy to know that your service experience went overall well. If you would like to further discuss this visit in efforts to make your next one better, please feel free to give us a call. We hope to hear from you. Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

November 30, 2018

great service Went in for an oil change but found that I needed to replace my break pads. Mike was professional to explain and was able to apply a discount for me. More

by ICAROLINEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Rallye Lexus responded

Thank you for providing us with your feedback! We're so happy to hear that your experience while working with Mike went so well. If you have any questions, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

November 25, 2018

Awesome complimentary service Quick, in & out, answered my questions. Service department was great! What is there more to say? Took care of my SUV’s needs. Awesome service! More

by crimsonjack11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Holmes
Nov 26, 2018 -

Rallye Lexus responded

Thank you for sharing this review with us. We are so happy to know that your experience was quick and stress-free. We look forward to seeing you in the future!

November 22, 2018

Poor services He was rushing to go home ,, didn’t get what I wanted ... they didn’t fix my problem , they increased my problem . My car was dirty . No car wash .. i More

by IFTHEKHAR2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Rallye Lexus responded

We are sorry to hear that you are upset with your recent service visit. Unfortunately, we could not further assist you with your vehicle due to the fact that you had used an outside auto shop to install a resister in the seatbelt harness, causing cutting and splicing to the harness. This overrides the supplemental restraint system and voids your warranty on your vehicle. If you would like to further discuss this, please feel free to give our service department a call. Thank you.

November 20, 2018

The work was done to my satisfaction Courtesy and attention given to my issues in a very professional manner. The service manager, Frank Licari, was very attentive and gave me prompt att More

by ANNEDOM30
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Licari
Nov 20, 2018 -

Rallye Lexus responded

Thank you for sharing your positive experience with us. We're happy to hear that Frank solved your service issue quick and professionally. Please do not hesitate to reach out with any questions. We look forward to seeing you in the future!

November 19, 2018

Awesome Professional Online appointments was easy..took me right on time..i was in and out in One hour! A great pleasure! Definitely would recommend service at your locati More

by THATSMSJETER2U1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Rallye Lexus responded

Thank you for sharing your positive feedback with us! We're happy to hear that your experience was quick and easy for you. We appreciate your recommendation! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

November 18, 2018

Good service The service is great and they work with their clients. Waiting are is clean and comfortable. Sale reps are knowledgeable and friendly. They have bever More

by TANYARN81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Costanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Nov 19, 2018 -

Rallye Lexus responded

Thank you for sharing your service experience with us. We are so happy to hear that our team was of great assistance throughout your visit. If you have any questions, please feel free to give us a call. We look forward to seeing you in the future!

November 18, 2018

BEST SERVICE! The service at Lexus in Glen Cove is the best. I buy Lexus cars because the service is so good. People that work there are friendly and helpful More

by HAMLEWIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano, Steven Holmes, Josh Weiss
Nov 19, 2018 -

Rallye Lexus responded

Thank you for taking the time to share this thoughtful review. We are so happy to hear that your experience while working with our service team has always gone so well! If you have any questions, please do not hesitate to reach out. We look forward to seeing you in the future!

...
125
...