Rallye Lexus

Best week ever! Neil Fogel, our sales consultant made buying new car a very easy and comfortable experience, His expertise and knowledge of the Lexus line assisted us Neil Fogel, our sales consultant made buying new car a very easy and comfortable experience, His expertise and knowledge of the Lexus line assisted us in making our final decision. He was most accommodating and responsive to all of our questions. His humor, polish and professionalism along with Ralley's beautiful dealership and competent, friendly staff combined to make the car buying experience a true pleasure. I would recommend him to anyone considering a Lexus. More

Very Rude, Un-knowledgable Sales Rep Went to this dealership to look at the LS. Had one of the most dissatisfying experience. Upon first entering, the experience was excellent. Peopl Went to this dealership to look at the LS. Had one of the most dissatisfying experience. Upon first entering, the experience was excellent. People greeted you and asked if you needed help. If you said, no, they respected that and backed off. The people in the front desk was also very nice and provided wonderful service. Brochures were provided on request and the nice lady who was there even answered basic questions about the car and notified me of an upcoming redesign of the LS. Once i got assigned a sales rep, that's when things went down hill. Richard although he was able to answer basic questions about the car, was not knowledgeable enough to even know the features/packages that came with the car. Instead preferring to answer my question with "I will show you the package inside." That by itself would be excusable. However, his attempt to relieve my concerns over the spindle grill (which I personally hate) by telling me that all future cares (not just Lexus, but other manufacturers) will have spindle grills going forward was implausible enough I realized Richard would make up anything about these cars. At this point, I no longer trusted Richard, but I continued asking about the car anyways. I decided to tell him about where I am coming from so hopefully he would be able to let me know if the car can satisfy the role I was looking to use it for. Richard, from what I can only guess was because he was not knowledgeable enough to answer my question, cut me off mid sentence to tell me that this is something that I need to decide and he was not interested in that. Regardless, I did like how the car felt inside, so I continued on. At his desk, while waiting for him to provide me with the list of features of the car, proceeds to take my information down. When we realized I didn't want to leave my main phone number and address to avoid receiving annoying calls or mail proceeded to inform me that I was being very rude. At this point I ended the process. I can not imagine how Richard even thought of continuing this discussion after him having said that. A sales rep is the face for the dealership and provides a glimpse of what I can expect from the dealership going forward should I get the car. I could not get myself to purchase from Rallye knowing that this maybe how their service department interacts. I did speak to Anthony the Sales Manager. He was very polite and offered to personally oversee the purchase should I choose to get a Lexus. He and the front desk staff are the only good experience I had at this dealership. I can see how Anthony sets a good standard. If only Richard would follow them. Lexus was on the top 3 of the list of cars I was considering. There was a good chance I would have gone through with a purchase if not for this experience. Note: Anthony was purposely not flagged in this review as he provided excellent service and I did not want his ratings to drop because of this. More

Our wonderful experience. Neil Fogel our sales consultant handled our exchange of cars with the utmost of ease. Hos professionalism is second to none. We highly reccomend him f Neil Fogel our sales consultant handled our exchange of cars with the utmost of ease. Hos professionalism is second to none. We highly reccomend him for any sales or leasing needs . You will not be disappointed! More

Neil Fogel and Michelle Gonzalez an Awsome One Two Punch! My wife and I over the years have dealt with numerous car sales people. I would venture to say that never have we had a more pleasant experience than My wife and I over the years have dealt with numerous car sales people. I would venture to say that never have we had a more pleasant experience than we had purchasing a certified car from Neil Fogel and Michelle Gonzalez. After providing accurate and straight forward information regarding our purchase Neil introduced us to the Finance Manager Michelle Gonzalez who to our surprise was equally pleasant and informative.. Needless to say we purchased a dealer certified Lexus. Thanks to both of you for making a day that we thought would be quite stressful just a delight. More

I still prefer Lexus over Audis Neil Fogel was very helpful and able to put me in a new Lexus lease 4 months prior to my expiring lease at almost the same cost as my old lease - 4 ye Neil Fogel was very helpful and able to put me in a new Lexus lease 4 months prior to my expiring lease at almost the same cost as my old lease - 4 years later!!!! Thank you Lexus - I love my new RX 350 More

Excellent experience Another great experience with Rallye Lexus! My salesman Kevin Losee is awesome! He's patient and does a great job. I would not go anywhere else. Another great experience with Rallye Lexus! My salesman Kevin Losee is awesome! He's patient and does a great job. I would not go anywhere else. More

Great experience...great cars I went there with my wife to buy a new Lexus. We liked Neil Fogel so much, we both bought 2017 ES350's! We were accommodated with great deals under a I went there with my wife to buy a new Lexus. We liked Neil Fogel so much, we both bought 2017 ES350's! We were accommodated with great deals under a wonderful promotion. We would recommend Neil to anyone. More

Very positive experience This is the second Lexus ES that I have purchased and again from Rallye Lexus. My husband and I appreciate their level of professionalism. For this This is the second Lexus ES that I have purchased and again from Rallye Lexus. My husband and I appreciate their level of professionalism. For this car we worked with Neil Fogel who helped us through the selection and process of purchasing with patience and good humor. When we needed to speak to Neil by phone, he promptly returned our calls and was able to answer all of our questions. Thank you to Neil and all of the employees who helped to make this important experience a comfortable one. Carol C. O'Connor More

Niel Fogel is truely a pleasure to work with Rallye Lexus in Glen Cove is a class act. Service is immaculate. This is my second Lexus ES hybrid. Love the car. Both times working with Mr. Niel Rallye Lexus in Glen Cove is a class act. Service is immaculate. This is my second Lexus ES hybrid. Love the car. Both times working with Mr. Niel Fogel. What a gentleman. A pleasure to work with. More

Wonderful Experience This is my second time to have a Lexus, I had one which gave it to my son, he enjoying the car, after of 3 years of leasing an Infiniti , I want to h This is my second time to have a Lexus, I had one which gave it to my son, he enjoying the car, after of 3 years of leasing an Infiniti , I want to have a Lexus again. I worked with Neil Fogel he made whole process an enjoyable and smooth, I am so happy to know him. He is wonderful and knowledgeable. If you are looking for exceptional customer service just go to this place . I also loved Joseph Panetta our delivery specialist , he is a wonderful and knowledgeable young man with a lots of patience. Lexus is our choice as long as I can drive. Thanks again!! More