Rallye BMW - Service Center

The pits I tell you! I have bought 4 cars from Rallye motors and their service department has been steadily declining in quality. The quality of work is becoming worse. Ok, so, the service advisors have motors and their service department has been steadily declining in quality. The quality of work is becoming worse. Ok, so, the service advisors have to put up with allot of garbage from rude customers. However, does that mean that I should be treated rudely? I think Rallye would be doing good by hiring clinical psychologists to screen potential service advisor candidates for the right temperments and attitudes for this job. What happened to Ray Z? He was the kindest service advisor and very good at his job. It's a shame he's not there anymore. Anthony Sofeild is a disgrace and I will aviod him at all costs when I bring my car in for service. In addition, my salesperson Stanley Gerard said that for as long as I own my car, I could contact him with any concerns or questions regarding ANYTHING. I've called him on numerous accounts asking financial questions and I never received a call back. I'm sure if I call interested in buying another car he'd call me back in 5 minutes. This place has a general snooty position. Just like the people around this area. Stay away if you can help it. More