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4,910 Reviews of Rallye BMW - Service Center
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December 19, 2013
Matt is a true professional and knows all aspects of servicing vehicles to the customers satisfaction. I have been dealing with Matt for some time now and only have positive experiences. My vehicle is servicing vehicles to the customers satisfaction. I have been dealing with Matt for some time now and only have positive experiences. My vehicle is always ready when promised to my satisfaction and he constantly communicates with me throughout the service process. I highly recommend Matt and his co-workers when in need for servicing. Rallye is the place for me even though there are closer BMW service centers to my residence. I plan on continuing my association with Rallye BMW for many years to come. More
by Judson08
Employees Worked With
December 18, 2013
I have been servicing my BMW for over a year with Rallye. Matt Carlson is by far the best of the best. He is extremely accommodating, personable, understanding and efficient; things that I expect when servic Matt Carlson is by far the best of the best. He is extremely accommodating, personable, understanding and efficient; things that I expect when servicing my car. I always tell him he needs a "that was easy" button because he makes the process effortless and worry-free. I highly recommend Matt when servicing your BMW. More
by amandell24
Employees Worked With
December 06, 2013
I used to have a friend, Henry Lou who worked for Rallye forever. I have bought 4 BMWs from him in the past 6 years. Right after he left I went to buy another car and was immediately put off by the sneaky s forever. I have bought 4 BMWs from him in the past 6 years. Right after he left I went to buy another car and was immediately put off by the sneaky sales tactics. so I drove all the way out to BMW of Bayshore to find Henry who sold me the same car for $10k less! I still had to bring my car to Rallye to get serviced as they are much close to where I live. Big mistake! Carol Muniz, was my service advisor. the whole time she spent with me she spent trying to upsell me on services I did not need. This was weird as Rallye was not like this in the past. I turned down everything. She rapid fired another bunch of services she was going to have done on the car. she said nothing about cost so I thought it was regular FREE maintenance. Guess what? when I went to pick up they car they hit me with a $330 bill. I refused to pay. they released the car only after I gave them a copy of my license and card. they promised they would not run card AND I wrote on the credit card authorization form " I DO NOT AUTHORIZE ANY CHARGE'. Next day the service manager calls me and feed me a bunch of insincere apologies and how because I am the customer I am right even when I am wrong. After 15 minutes he agrees to waive the charges. I find out later that day Rallye tried to run my credit card and it was declined. LOL! he was only calling to try and collect money! By the way, Carol emails me and tells me she clearly explained to me the charges. and said I agreed to it. I am stupid enough to agree to pay $300 to have a bottle of fuel additive to be added to my gas tank? you must be kidding me! CAROL MUNIZ. Watch out everyone. she is a sneaky one!....these people, they are all very polite and courteous but all dirty....don't believe me....next time you go and get your car serviced and not pay attention to the contracts you sign or leave a less than 5 star rating on their reviews. see what happens! More
by ericlee1970
Employees Worked With
carol muniz
October 13, 2013
David O'Neil is excellent!He is knowledgeable,personable and professional! I can always count on David and his team!!A real asset to BMW!! knowledgeable,personable and professional! I can always count on David and his team!!A real asset to BMW!! More
by Honerkamp
Employees Worked With
DAVID O'NEILL, David O’Neill
August 23, 2013
Two months ago, I purchased an x3 280i at Rallye motors in Westbury, Long Island and I was very pleased with the salesmanship of Ross Lubell. Today, my car required an unscheduled visit to the Rallye Serv in Westbury, Long Island and I was very pleased with the salesmanship of Ross Lubell. Today, my car required an unscheduled visit to the Rallye Service Dept. and while waiting for my car, I saw Ross Lubell walking by. He asked how I was enjoying my car and why requiring service and took the time to talk to the Service Mgr to resolve an issue. I have purchased several cars in my lifetime and this is the first time a salesman went beyond just selling a car. My husband and I are very pleased with Ross Lubell and look forward to working with him again. More
by LouiseNat
April 23, 2013
Lauren Mirra is amazing. I trust her her 100% I usually send her difficult things to repair, but she gets the the job done every time. She is my key person at BMW. She gets my cars in in a timley fashion, send her difficult things to repair, but she gets the the job done every time. She is my key person at BMW. She gets my cars in in a timley fashion, gets them checked out shortly after and gives me a detailed desribtion of what needs to be done. Hans Kiessling More
by hansauto
April 17, 2013
I have been there for service of my BMW 650. Very I have been there for service of my BMW 650. Very friendly people.They were responsive and did very good job in timely manner. in a word:Excellent I have been there for service of my BMW 650. Very friendly people.They were responsive and did very good job in timely manner. in a word:Excellent service Special thanks to Carol More
by satli
Employees Worked With
April 17, 2013
Matt is phenomenal. I have owned 8 BMWs all were purchased from Rallye and Matt Carlson is my go to guy for service at Rallye. He is extremely knowledgable and nice to deal with. Always gets me in a purchased from Rallye and Matt Carlson is my go to guy for service at Rallye. He is extremely knowledgable and nice to deal with. Always gets me in and out of service extremely fast and easy. Extremely fast to return a phone call. Couldn't be better! More
by marty1039
Employees Worked With
April 12, 2013
I have been driving BMW's for years now, and the service experience is among the most important reasons I choose to stay with the brand. Rallye BMW does it right. The staff knows the clients, they service experience is among the most important reasons I choose to stay with the brand. Rallye BMW does it right. The staff knows the clients, they care deeply about making the experience hassle-free. I have enthusiastically recommended Rallye to dozens of friends and colleagues. Even when Lauren Mirra, my primary service contact is not in, Carol or Chris step in and make sure my experience is flawless. Fortunately, BMW's don't require much maintenance, but I am reminded each time I stop in why its a pleasure to own one from Rallye. More
by jsendach
