Rallye BMW - Service Center

Carol Clarke-Muniz excellent doing her job helping me. I have had my BMW X5 serviced here, the customer service was excellent from Ms Carol Clark-Muniz she's very knowledgeable and professional in doing h I have had my BMW X5 serviced here, the customer service was excellent from Ms Carol Clark-Muniz she's very knowledgeable and professional in doing her job , I been a customer here now for four years going strong and i'm not planning to go any where else. More

Adam in Service Adam Romano in service is the man. If you are able to service with them I recommend you see him. He is prompt, great at updating you, and always makes Adam Romano in service is the man. If you are able to service with them I recommend you see him. He is prompt, great at updating you, and always makes sure my car isn't washed since I'm very anal about that. I highly recommend him and the Rallye team in general. Brian, George, and Gabe in sales are also great guys. More

Bad Service Policy I recently purchased a 2014 BMW 750Li from an upstate dealer and wanted to get the car serviced at Rallye. When I tried to make an appointment I was t I recently purchased a 2014 BMW 750Li from an upstate dealer and wanted to get the car serviced at Rallye. When I tried to make an appointment I was told that they would only service cars that were purchased at the dealership. As a loyal BMW driver for many years, I have never been turned away from a service center. It's very disappointing that this dealership would differentiate BMW customers in this fashion. I'll take my present and future business elsewhere! More

Oil Change/Filter Service was great. I would certainly use them again. I would recommend the service department to everyone. They were fast an efficient and very friend Service was great. I would certainly use them again. I would recommend the service department to everyone. They were fast an efficient and very friendly. More

Oil Change and Inspection Service David O'Neil is excellent! Took my 2013 535 for Oil Change, as BMW recommended 15K mls, car only had 4000mls for the 1yr of ownership. David took care David O'Neil is excellent! Took my 2013 535 for Oil Change, as BMW recommended 15K mls, car only had 4000mls for the 1yr of ownership. David took care of the oil change and inspection, no questions ask. Top Notch dealership and staff. More

Poor Service Experience I have revised my review of Rallye BMW. When we purchased our 2011 BMW 335I xdrive coupe it had a seat belt issue. The first time in service we were I have revised my review of Rallye BMW. When we purchased our 2011 BMW 335I xdrive coupe it had a seat belt issue. The first time in service we were told that the motorized arm was replaced. This did not correct the problem. THe car went back and we were told that the belt was twisted inside the b post and was repaired under warranty. Just returned the car again, for the same issue and told that the belt was again twisted inside the b post and were charged for the repair and told that it is not covered, even though it was a reoccurrence. Shame on Rallye for not standing behind the original repair. In addition, when our car was in service, the windshield was damaged by Rallye personnel when it received one of their "free" car washes. Matt, the service manager refused to replace it and we were told that it would cost us $1800 to replace. Shame on Rallye, because a BMW windshield only costs $600 to replace by any reputable auto glass company using a BMW windshield. When we originally posted this review, we were threatened by Matt that our vehicle would no longer be serviced unless we deleted the negative review on Yelp and Dealerrater. We removed it but they still charged us over $400 for a windshield replacement for a windshield which they damaged. When we came to pick up the car the service writer told us that we must sign a release stating that would would never give a bad review to Rallye BMW or he would not release the car. SInce we had already paid them for the replacement we explained that we would not sign any release which would take away our right to free speech and that we would summon the Nassau County Police as they were refusing to return our car for which we had already paid for the repair. With this, the writer called the service manager and released the car. Is this the treatment you want from a BMW dealer? More

Excellent experience I had purchased a 335xi from Richard Isaac while he was a Sales Advisor at BMW of Manhattan. I had been trying to setup an appointment for a simple In I had purchased a 335xi from Richard Isaac while he was a Sales Advisor at BMW of Manhattan. I had been trying to setup an appointment for a simple Inspection, and to give my car a once over to make sure everything was still running correctly on my vehicle; however it was difficult to get an appointment that would work around my busy schedule. I had tried to reach Richard to try to accommodate me but was told that he was no longer there. I had asked other Sales Agents there that i had met through him and was told that he was now at Rallye BMW. Being from Queens and hearing the good reviews of Rallye, I decided to look him up to see if he would be able to get me a service time for my vehicle that worked for me and of course it was not an issue. He set me up for an appointment early in the morning the following week with David O'Neill. As soon as I drove into the immaculate Service Area, i was greeted by a number of Service Advisors, one of which was David. David quickly wrote me up, and informed me the total time was going to take between an hour to an hour and a half and said that i would be able to wait in the area. where beverages and small snacks were provided. They even provide a television and newspaper to help pass the time. I however, had to check and reply to emails, which was much easier since they provide free WiFi if needed. By the time that I could do some actual work, David called me stating that my car was ready, well within the approximate time given to me earlier. I believe that i was there a total of 45 mins from when i first entered the service area. When i purchased my vehicle 2 years ago, Richard told me that he takes pride in providing customers with excellent service because it is the after sale that counts. I was fearing that since I had purchased the vehicle at a different dealership, I would have issues being serviced elsewhere, but with the service Richard and David provided me, I can see that the statement that Richard told me is true. I cannot wait to purchase my next vehicle from Richard and the good folks at Rallye BMW and would highly recommend to my friends and family. -Alex Mendoza More

Moved from Manhattan BMW to Rallye BMW Rich Isaac was my salesperson from Manhattan BMW for many years. After 2 X5's, we decided to try Audi but after that lease ended, we knew that nothin Rich Isaac was my salesperson from Manhattan BMW for many years. After 2 X5's, we decided to try Audi but after that lease ended, we knew that nothing would compare to the customer we received from Rich. We were saddened by the fact that Rich left Manhattan BMW and even more disappointed by the decline in service at the dealership. When we found out he was at Rallye BMW, we were not thrilled about having to drive from Manhattan to LI for service but now I realize that it was well worth the trip. Even though Rich was the salesman for my 2014 X6, he made sure he connected me to a great service advisor at Rallye, David O'Neil. Throughout the service process, Rich continued to check up on how everything was going. As an added perk, they even gave me a 2014 750 Li for a courtesy loaner! I have no regrets and will continue to make the drive to LI from Manhattan for any service needed on my car. More

Five Star Service like nothing else I've experienced The moment you reach the dealership, you're greeted by their flat screens and their hostess. It was so organized. Bret Hines was the gentleman that to The moment you reach the dealership, you're greeted by their flat screens and their hostess. It was so organized. Bret Hines was the gentleman that took care of me as it was my first service. He was very friendly and thorough. I've never experienced another service center like this. It was expected for BMW. Purchasing my car was also a first class experience. If I can recommend Rich Isaac to anyone considering a BMW, I ceratainly would. He is highly knowledgable and helped me choose the right car for my lifestyle. I am so happy with my X1, I'll never own another brand again. He helped me with my purchase in Manhattan and I am so glad he made the switch to Brush Hollow in Westbury, it's much more convenient and is a lovelier dealership. Big points for RIch, he did NOT, I repeat, NOT make me feel like a "dumb girl" buying a car alone. He treated me with respect and was up front about everything. That quality I know is extremely hard to find. More

Beware!!! Won't fix damage they caused during maintenance!!!! Even after picture proof. Only offered a discount to fix the damage they caused. Ridiculous!!! Go elsewhere for your needs maintenance!!!! Even after picture proof. Only offered a discount to fix the damage they caused. Ridiculous!!! Go elsewhere for your needs More