Rallye BMW

Poor Diagnostic Skill and No Customer Service After my last experience here my question to anyone considering servicing (or buying) their car at Rallye would be: Why? I have bought my BMWs exc After my last experience here my question to anyone considering servicing (or buying) their car at Rallye would be: Why? I have bought my BMWs exclusively from Rallye for fifteen (15) years and recently my car, subsequent to an accident, was brought into their service facility to have a fault diagnosed. Not only did they have to keep the car almost two weeks (granted, with a Holiday weekend in the middle) to figure out what was wrong but they refused to give me a loaner (so I ended up paying over $1000 out of pocket to Enterprise Rent-A-Car). I was told that because the Auto Body shop brought the car in there was nothing they could do for me. I pointed out that I was in the exact same situation a few years ago when my car was brought to Bayside BMW to diagnose a similar fault. Bayside figured it out in a few days and fell all over themselves to give me a loaner despite the fact I hadn't bought a single car from them! Perhaps Bayside, despite being (supposedly) a smaller dealers, has the resources Rallye lacks? These are the facts, I have no loyalty to any dealer except one that treats me appropriately. If you want a BMW I don't know why you'd take the chance of being treated like this. More

Best dealer service department in the country! I have had various BMW's serviced for the past 30 years with dealers all over the country and Rallye BMW's service department is hands down the best i I have had various BMW's serviced for the past 30 years with dealers all over the country and Rallye BMW's service department is hands down the best in the business. They consistently provide excellent service, accurate estimates, quick turnaround, terrific loaner cars and do everything they can to make sure the customer is completely satisfied. While all their service advisors are outstanding, one in particular shines out as the very best, Adam Romano. He makes certain to keep in touch during the repair visit, always looks out for the customer's needs and double checks that the BMW technicians have done an excellent and thorough job on the car. He is also friendly, kind, and a class act all the way. A+ to Rallye BMW and A+++ to Adam Romano. Keep up the great work! More

Impeccable service This was the best part of my day. From the welcoming, to the speed and attention of the service department, to the ease of getting a ready loaner car This was the best part of my day. From the welcoming, to the speed and attention of the service department, to the ease of getting a ready loaner car and everyone being so kind, courteous, informative, and quick! Jonathan was amazing, and handled all my concerns, and was extremely communicative. I will definitely start leasing from here, and will recommend to everyone. More

Fast & Efficient Service I brought my vehicle in to be serviced and was seen immediately. I went over everything that was wrong with my vehicle with Jonathan and then he asked I brought my vehicle in to be serviced and was seen immediately. I went over everything that was wrong with my vehicle with Jonathan and then he asked me if I would like to be texted with updates on my vehicles status. I, of course, replied "Yes" and I thought this was a terrific way to commute since I would be at work waiting for my vehicle to be finished. He recommended services that should be performed on the vehicle. I went to pick my vehicle up and the process was smooth - my car came right out all washed inside and out. Thanks to Jonathan, I have a superb experience at Rallye BMW. More

Impeccable service Jonathan provided professional service. I asked if I can have my car ready by noon. He took my number and text me at 11:30 to let me know my car was b Jonathan provided professional service. I asked if I can have my car ready by noon. He took my number and text me at 11:30 to let me know my car was being washed and would be ready by noon. I did not get all the employees names, but every single person was so nice, pleasant and al went above and beyond to help me. Great service team! More

Good service Be close to home, the staff is enthusiastic, the attitude is good, can inform the progress situation in time, the procedure is simple, still will ch Be close to home, the staff is enthusiastic, the attitude is good, can inform the progress situation in time, the procedure is simple, still will choose this in the future More

ASK FOR PIERRE ABIZEID My first BMW. Pierre made the experience so easy. From meeting him, the test drive, the negotiations and one, two, three and I had the car. He is not My first BMW. Pierre made the experience so easy. From meeting him, the test drive, the negotiations and one, two, three and I had the car. He is not a high pressure salesman. It was I who after meeting and speaking with him wanted to lease the car only from him. I plan to continue to drive BMWs, and use this dealership and of course only get my cars from Pierre. More

Treated like Royalty No matter the time, or issue, I ALWAYS receive service and am always provided with a loaner vehicle. Adam thoroughly explains the issue before going f No matter the time, or issue, I ALWAYS receive service and am always provided with a loaner vehicle. Adam thoroughly explains the issue before going forward with the repair. He goes over what is covered under warranty and if not, what I can do to solve the issue in the least costly way. Thank you for exceptional service Adam! More

Excellent and professional Adam is by far the best service advisor I've had the pleasure of working with. I had a noise problem and he spent 3 days doing everything to find and Adam is by far the best service advisor I've had the pleasure of working with. I had a noise problem and he spent 3 days doing everything to find and eliminate it. It was difficult, but he found and corrected it to my satisfaction. He constantly kept in touch with me and told me the problems he encountered. More

Oil leak This was my 3rd visit for this problem in the last one year and my first contact with Jonathan Szypot. He was professional and affable and kept me inf This was my 3rd visit for this problem in the last one year and my first contact with Jonathan Szypot. He was professional and affable and kept me informed of the progress frequently. I will be using him as my advisor from now on since I didn't have a good experience previously. More