Rallye Acura - Service Center

I purchased my car from the above dealeraship in 2002 and I bought it in 2006. I took it for its checkup and service every 3 months. I 'm still having my car service by them. The service here is still gr I bought it in 2006. I took it for its checkup and service every 3 months. I 'm still having my car service by them. The service here is still great. especially by Ms. Enza Comito and Mr. Christoher Grant. I use to deal with Mr. Stephen Greiner, but he has since retired. These 3 employees, I'm deeply appreciative of. Their Customer Service Skills are excellent. I have even told my job(I also work in the area of Customer Service) that we can take some pointers from them. Customer Service is not as easy as people may think because you have to deal with so many different personalities. More

2004 Certified Pre-Owned Acura TL w/Acura Care coverage. 2004 Certified Pre-Owned Acura TL w/Acura Care coverage. Purchased at Acura of Las Vegas in 2008 I had been experiencing some vibration in the ste 2004 Certified Pre-Owned Acura TL w/Acura Care coverage. Purchased at Acura of Las Vegas in 2008 I had been experiencing some vibration in the steering wheel of my TL and so I brought my car to Rallye where they replaced 2 of 3 engine mounts as well as a few other parts. It seemed to be better when driving the car, but it still wasn't 100% better. So, I asked why the 3rd mount wasn't replaced as I figured that might be keeping the ride from being smoother. I was informed it wasn't covered under warranty. Being that it's an integral part of the drive train, I objected, obtained the part number, and called Acura Care later that day. The rep I spoke with informed me that it WAS covered. I called Steve back and again he told me that he wouldn't replace it under warranty. During my next visit, I wanted the seat motor to be looked at (among other things) as it made a jingling noise upon being adjusted. Upon pickup, I was told it was some loose change in the adjustment tracks. Of course they left that for me to clean out. So I looked underneath trying to find the problem and it ended up being a loose bolt that required 5 seconds to tighten. Loose change?! Did the service personnel bother to even look? My Acura Care policy also states that I get a loaner car for service that takes longer than a single day. That was never honored at Rallye and ultimately why I left as a customer. More

They are all simply great, whether in person or on the telephone routine repairs or during emergency situations they explain in laymen terms the problem & walk you thru all the various repair options and telephone routine repairs or during emergency situations they explain in laymen terms the problem & walk you thru all the various repair options and always see to it that that if any repairs are not covered by the warranty...the see to it that the cost is sustainable without cutting corners of the repairs. They are all very kind, courteous, understandable. knowledgeable, professional & I never have the feeling that I'm being price gouged or having an unnecessary repair done to my vehicle. The Rallye Acura mechanics are simply marvelous, proficient,efficient & experts at what they do. I've never have to bring the vehicle back because they "might have missed something or left a hose unconnected, etc." The fix the vehicles right the 1st & only time This dealership & their team have only one foremost concern. The safety and having a satisfied customer !. I feel very safe & satisfied after my vehicle has been in their hands. CW More

After using Montclair Acura which was very good to Rallye Acura, I was very disappointed. Terrible service, overbooking, calling late evening, day before scheduled appointment to say they are overbooked, TWI Acura, I was very disappointed. Terrible service, overbooking, calling late evening, day before scheduled appointment to say they are overbooked, TWICE in two weeks. I pay a fortune for these services so I really do not have tolerance for this kind of dealers. I will never put my foot there again. Stay away from these guys. More

My email to sales, who was OK with me: Well, Thanks My email to sales, who was OK with me: Well, Thanks guys for everything. I will never be coming back there again. I don't even want a communiqué wi My email to sales, who was OK with me: Well, Thanks guys for everything. I will never be coming back there again. I don't even want a communiqué with service. This is specifically addressed to you. They are snide, arrogant, condescending, and their service provided has to have been the worst experience I ever encountered. AT ACURA! There is NO DOUBT in my mind I could have had better, higher quality work done in the South Bronx.I never heard back from the sales manager either. The seat track assembly I don't blame on anyone there. Acura dropped the ball on its design in the RDX's and they will be hearing from me about the slop. The other cars there don't do it. Many in the online community have complained about it. While this was another defect not attributable to Rallye, there IS AN AIR LEAK AT 70mph, and instead of offering to go for test drive, they BLEW ME OFF. It is definitely there. I cant believe that. These 2 issues ironically are my biggest peeves about a car. Toyota had defective seat track assemblies that had slop in the Solaras, and they had to replace them after a redesign. There is an acknowledged dent in the window trim that while not that bad, it is there, not repairable, and that is another strike. As for the terrible service: They screwed up and didn't check the CD player, the appliqué was joke, and they had to replace the sunroof deflector because they have incompetent boobs working back there who cant lay a simple rubber seal correctly. Because of further disregard and neglect, the headliner has fingerprints when the visor was installed, and I should have never said anything, because they made it worse and ruined it altogether now ith big water spots. I had to pull off the small panel where the mudguard was mounted because it was pressed up against the panel. There was no seam. They screwed up just about half the simple items they were tasked with. Simple accessory installs. And they just didn't care at all about the air leak. As if I am imagining it. You may want to give your friends back there some advice: This is a luxury line. I paid for the NAME, as well as the car. Start treating it as such. I will be letting corporate know how I was treated by them and their general lazy attitude. I have better dealerships I'm sure I can visit. thanx More

I live 40 miles away from here and the clutch went. The car wouldn't go over 25 mph. I drove it to Rallye Acura, they said it needed part of the clutch cylinder replaced, and also the brake master cylinde car wouldn't go over 25 mph. I drove it to Rallye Acura, they said it needed part of the clutch cylinder replaced, and also the brake master cylinder was leaking and needed to be replaced. With the mechanical breakdown insurance from my insurance company it would cost me 2 deductibles of $250 each. The clutch wasn't fixed on the first repair and stranded me again and the car had to be towed back to have the whole clutch replaced (master, slave cylinder, clutch plate...). When I picked up the car it took three tries to start it. Two days later it wouldn't start and I knew it was the starter. The starter is taken out to replace the clutch. I spoke to my service advisor and escalated the problem to the Service Department Controller and they would not negotiate on the cost of the repair, parts or labor. I think that's unfair since the car always started on the first try before the clutch repair, and all I wanted was to be partially compensated for the labor. I had the starter replaced near my home. I noticed fluid was dripping from the bottom of my car near the clutch. I called Rallye and told them that I thought it was leaking a little from the clutch and they said to bring it by one day and they will look at it, no urgency. About two weeks later when I was near the area I stopped in and they told me it was the axle seal $15 + 1 hour labor. I didn't believe it so I went to a friend's collision shop and they confirmed it was the seal but told me the axle and seal are removed to fix the clutch. So I had to pay for the part + 1 hour labor for a part they removed to fix the clutch. I paid about $400 extra for parts and labor for repairs on parts they removed to fix the clutch and a $250 deductible for a brake master cylinder that I am not sure needed to be changed. Just the aggravation of 3 to 4 weeks to get the car running well again was enough. I can't say their sales group is any better. My co-worker walked out when picking up his new car because they left out important values that were already accepted such as trade-in, loan repayment and the car cost went up. When picked up, no apologies and "please fill out high marks on the survey you get from Acura." Haha More