Rallye Acura - Service Center

BE CAREFUL!! CAN'T BE TRUSTED! Rally E Acura is only interested in taking your money, but if there's an issue, they completely abandon you. I've been servicing my TL at Rally E Acu Rally E Acura is only interested in taking your money, but if there's an issue, they completely abandon you. I've been servicing my TL at Rally E Acura for a little over three years, where I purchased the vehicle new. The customer service was fine until I had a problem with a job I paid them to do. I tried calling and emailing several times, the customer service rep, Enza Comito, the service advisor, Melissa Kennedy, the service manager, Mike Denfeld and the general manager, Jay Rosenthal. No one bothered to respond to my questions or even acknowledge my phone calls and emails. They lied about the work that was performed and when they got caught, are now trying to ignore the whole situation. That's the type of treatment you get from Rally E for giving them your business for over 3 years! I am now in the process of contacting the Better Business Bureau and Consumer Affairs letting them know that Rally E is fraudulently charging customers for work that was not performed. More

Service appoinment in reference to a recall notice. I received a recall notice for my 2014 Acura MDX in the mail. A call to the service department and I got an appointment convenient to me.Fast check in I received a recall notice for my 2014 Acura MDX in the mail. A call to the service department and I got an appointment convenient to me.Fast check in upon arrival at service. Wait time was as described. Check out process was easy. Completely satisfied. More

Rallye Acura Service - Excellent service for over 9 years I have serviced two cars during the past 9 years at Ralley and find their service excellent. Starting with the service advisor, Chad Tammaro, and con I have serviced two cars during the past 9 years at Ralley and find their service excellent. Starting with the service advisor, Chad Tammaro, and continuing with the service people, there have been absolutely no problems. Service is performed quickly and is finished on time. They are a pleasure to do business with More

Mr. Algoo Everyone is so professional and friendly at Roslyn Acura. I would definitely recommend this dealership to all my friends. Chad is one of the best serv Everyone is so professional and friendly at Roslyn Acura. I would definitely recommend this dealership to all my friends. Chad is one of the best service advisor. More

excellent service during state inspection service call took my Acura 2014 MDX for the state inspection service call at Rally Acura the Acura service team of Enza & Keeyong as well as the valet staff made took my Acura 2014 MDX for the state inspection service call at Rally Acura the Acura service team of Enza & Keeyong as well as the valet staff made this trip a pleasant experience. the team is very knowledgeable and respectful. I would rate the customer service to be excellent at Rally Acura. Thanks More

I trust Rallye Acura for my Acura vehicles.... I took my other Acura vehicle (2012 TL) to Rallye Acura for service. I bought this vehicle in an Acura dealership in Queens, but I prefer Rallye to pe I took my other Acura vehicle (2012 TL) to Rallye Acura for service. I bought this vehicle in an Acura dealership in Queens, but I prefer Rallye to perform my services. I trust Rallye Acura because I have proven that they can be trusted. I like the customer service when making appointments. They are very nice and respectful to talk to. I like their valet staff when they greet you when you drop your vehicle up front. I like their service advisors. Not only they're knowledgeable, but also they follow up and give you status update of your vehicle. So all in all, I like what I'm seeing with the Service dept. at Rallye Acura. I've been with them for the past 2 years and I will continue to go there to have my vehicles serviced. I'm still 100% satisfied with their service quality. More

MDX service is always a pleasure. Chad Tammaro always makes getting your car serviced a pleasure. From making a reservation to checking you in when you arrive, insuring that the prope Chad Tammaro always makes getting your car serviced a pleasure. From making a reservation to checking you in when you arrive, insuring that the proper service is scheduled, and delivered on time, he makes you feel like you are a special customer. His genuine interest, knowledge and professionalism are an asset to Rallye Acura. More

Excellent Experience We were having a problem with our bank releasing sufficient funds to pay for a rather large service bill and the service manager stayed late while we We were having a problem with our bank releasing sufficient funds to pay for a rather large service bill and the service manager stayed late while we were on the phone with our bank. What could have been a very embarrassing situation was handled very calmly, patiently, and kindly. After about a half an hour on the phone with our bank we were finally able to pay our bill. More

Excellent service as always I have been a Rallye Acura customer for 10 years ( 3 Acura’s) and can honestly say that I have never had a bad experience with their service departmen I have been a Rallye Acura customer for 10 years ( 3 Acura’s) and can honestly say that I have never had a bad experience with their service department in all that time. While they are all very good to work with Chad Tammaro is the tops. He is excellent. I have been dealing with Chad for close to 4 years and he is without a doubt the most honest and courteous person I have ever dealt with. He is very personable and really seems to care about making you happy.. I would strongly recommend Rallye and especially Chad. More

service advisor once again chad has come through with excellent service. He has gone out of his way to make sure that my car has received excellent service. HEe has n once again chad has come through with excellent service. He has gone out of his way to make sure that my car has received excellent service. HEe has not tried to sell me service that is not requires as some dealerships do. He has also made available loaner cars (when requested)of my choice so my wife could get a day to test drive the model. I will continue to use rallye as my preferred service center. I will also purchase my next car for my wife there,(NOT ISLAND ACURA). More