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1,929 Reviews of Rallye Acura - Service Center
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November 24, 2015
Great Service I have have owned over 4 acura's over the past 11 years. 3 I purchased from Rallye due to how great there service department is. The main reason we co I have have owned over 4 acura's over the past 11 years. 3 I purchased from Rallye due to how great there service department is. The main reason we continue to go back to Rallye Acura is because of one particular individual, Chad Tammaro. He is by far the best service representative I have ever had. I have been to many service departments over the years & Chad is a true asset to Rallye. I do not mind spending more money on service because I know Chad looks out for us. My wife & I never question his recommendations & I know Chad is honest & genuine. That is extremely hard to find today. He does not sell you fabricated services just to generate money. ( like some do) He will take his time explaining why & what needs to get done & is never pushy. If you have ever been to Rallye Acura you will see a line of people waiting for him. That speaks volumes on his reputation & work ethic. When we purchased our last car from Rallye We told Jay & Joe all of the above & hope chad gets the recognition he deserves . I told them both that Chad would make a great manager & deserves a promotion! Keep up the great work! K.N More
by Yankfan27
Employees Worked With
November 21, 2015
Chad Tammaro is first rate Chad is top shelf. He explains things incredibly well and I trust his recommendations. He is a rare and wonderful breed. I highly recommend him. Chad is top shelf. He explains things incredibly well and I trust his recommendations. He is a rare and wonderful breed. I highly recommend him. More
by P2soxfan
Employees Worked With
November 20, 2015
Service Went for oil change and inspection. But got much more than I thought. Changed my remote battery, new windshiekd wipers, new struts and had all my flui Went for oil change and inspection. But got much more than I thought. Changed my remote battery, new windshiekd wipers, new struts and had all my fluids topped off. Was so glad I went there cause now I'm all set for winter. More
by Fmutolo
Employees Worked With
November 09, 2015
2nd time in and still not fixed Oct 12th: 3 issues Squeaking brakes Rattling noise in sunroof Noise coming from driver door Oct 12th: 3 issues Squeaking brakes Rattling noise in sunroof Noise coming from driver door area Was advised they fixed the noise coming from the sunroof, could not do anything with the door noise because they only, " faintly heard the noise" and the brake situation they said could be the way I drive or dust in the brakes. When I asked what can be done to stop the squeak, Matt Doyle, just kept avoiding the question. So I left with out an answer. On my way home I heard the noise that was supposedly fixed coming from the sunroof, again. I Ccalled the next morning, and was told Matt was busy, so I left a message. He never called me back. When I mentioned this to him on Nov. 2, he said he never got a mess from me. Nov. 2nd I Took a test drive with a mechanic, John. He heard the noise coming from the sunroof, claims he didn't hear the brake squeaking. 5:30 that evening I got a call from Matt Doyle saying the noise has been fixed and I could come get the car. I was advised they put a foam strip around the sunroof and the noise has stopped. Once again nothing was done to the brakes because they didn't hear them squeak. I advised Matt I will continue to let them know the brakes squeak at subsequent service appointment until they can hear it's done do something about it. As for the sunroof, the next morning I was driving to work and heard the same noise. Granted what he did do helped a bit but did not get rid of the noise completely. I called the service department again and left a message for Matt Doyle. He did not return my call for 6 days. He told me to come back and take a test drive with the service director. I asked when could I do that and he said what time could I be there? I said, I get out of work at 5 and could be there at 5:45. He said, Oh we don't do test drives after 4 pm because of the traffic on northern Blvd. I said, I am not taking any more time off from work, as I do not get paid for that time. I said the next time I could be there is the end of December, there was a moment of silence on his end and finally he said ok. More
by mjbiundo
Employees Worked With
Matthew Doyle
November 04, 2015
Great experience overall I had a pleseant experience with all the staffs I met here at Rallye Acura. I initially went to this dealer for my vehicle services and ended up leasi I had a pleseant experience with all the staffs I met here at Rallye Acura. I initially went to this dealer for my vehicle services and ended up leasing a new car. All staffs were very warm and had nice smiles, special thanks to a sales rep. Ms. Jeri Billman who helped me found me a right car and delivered what she promised, no surprises with the financial person wasn't trying to sell anything, usually they try selling warranties and jack up the monthly payment with numerous reasons and took me less than 2 minutes with that person. I would definitely recommend to my friends and family. More
by jhpark
November 02, 2015
Best Service Best service experience and staff was helpful. They helped fixed the issue in a fast way. I would recommend them them to my friends and family. Best service experience and staff was helpful. They helped fixed the issue in a fast way. I would recommend them them to my friends and family. More
by Mdxgirl
October 21, 2015
Best service I've ever received ANYWHERE After taking my 2007 MDX here for a few years (and a LOT of terrible nightmares elsewhere) I feel compelled to tell the truth about the service depart After taking my 2007 MDX here for a few years (and a LOT of terrible nightmares elsewhere) I feel compelled to tell the truth about the service department at Ralley Acura, specifically service manager Chad Tumaro who's been with the company for many years. Chad is a rare breed of service professional. He has taken care of me so many times and never ever have I seen anyone take such genuine care of a customer the way he handles his. It's not the typical phoney smile or manufactured manurisms, but a totally genuine positive attitude, a genuine love of his job and a genuine warmth in the way he carries himself. I use the adjective genuine because that's the best way to describe him. My dad always says you can't teach a man these things (my dad is vp of marketing and sales in the worlds largest micro finance bank). Chad has it. He gets it. He treats me the way he wants to be treated, with genuine respect and a very ardent attention to detail. If I tell him 5 things I need done to my Acura, he listens intensely and I don't have to repeat myself. If he says he's going to do something he does it but he doesn't stop there. He LOOKS FOR WAYS he can exceed my expectations. I just left his desk and he was giddily bragging about how joyful he was that he surprised a customer who was stuck in a storm in his car by painting a couple panels just to help him out because he had been through a tough time. This is a guy who knows that $50 in paint is worth thousands in repeat business. This is a guy who knows that when my navigation failed on me after I updated the system, he pulled some strings and spent hours with Acura corporate to get me a new on good faith because the update is truly what fried put the system. Who does that? Who fights for me? Who fights for the customer?? Almost no one. But he knew it was the right thing to do, and he smartly knew I would (and have!) referred all my friends and family to him. I will continue to tell everyone I know about Ralley Acura because of the top tier service I've reviewed here. How often do you REALLY have your expectations exceeded? Really? Ralley Acura has blown me away and if you live in the tri-state area, make sure you get your next car from someone who will exceed your expectations. Go to Ralley Acura Long Island! The value here is priceless and the staff here is just over the top. More
by Joshua Lutz
September 12, 2015
Great experience As usual, Chad and the Acura team provided excellent service! We relaxed in your comfortable lounge and enjoyed a cup of coffee while our car underwen As usual, Chad and the Acura team provided excellent service! We relaxed in your comfortable lounge and enjoyed a cup of coffee while our car underwent its first check-up. More
by 2ndys
Employees Worked With
July 22, 2015
The worst service department from Acura! I will prefer to put no star than one star for them if I can! If you did not purchase the car there, you are most likely not welcome there. You will a I will prefer to put no star than one star for them if I can! If you did not purchase the car there, you are most likely not welcome there. You will also get the most unprofessional service and rude attitude from their service department. First, the service rep will tell you in a very mean way why didn't you take your car back to where you purchased to get services! Second, you cannot get service if you just purchased your car recently even with recall and techinical service bulletin notice. The service team will advise you that there is no remedy to the recall while the other dealership already has the part there to replace for you. The most ridiculous thing is how they response to the TSB Homelink fix. They gave me a number to contact Acura Homelink because they have no techinican there know how to fix it. They told me that they will walk you through on how to fix it while the TSB states that "DON'T DO IT YOURSELF" since this is a skilled techinican work. I will definitely express my complaint to Acura headquarter and see if this is the way how they treat their loyal customer! More
by kisstakashi
Employees Worked With
Teresa, Sam/Simon, Tiffany
July 17, 2015
SUPERIOR SERVICE SO I BOUGHT MY 2014 ACURA MDX FROM JOE MATAJY AND JAYROSENTHAL IN FEBRUARY 2014 NO HASSEL PRICING IN AND OUT IN UNDER 2 HOURS I LIVE SO FAR FROM THE S SO I BOUGHT MY 2014 ACURA MDX FROM JOE MATAJY AND JAYROSENTHAL IN FEBRUARY 2014 NO HASSEL PRICING IN AND OUT IN UNDER 2 HOURS I LIVE SO FAR FROM THE STORE 40 MIN TO BE EXACT SO WHEN THERE WAS AN ISSUE WITH MY TRUCK I CALLED THE LOCAL DEALER TO ME AND WAS TOLD THAT BECAUSE I DIDNT PURCHASE THE CAR FROM THEM BECAUSE THERE PRICE WAS 1300 HIGHER I WASNT ENTITLED TO USE OF THERE LOANER CARS I PROCEEDED TO CALL RALLYE NOT ONLY DID THEY OFFER ME A LOANER CAR THEY OFFERED TO DROP IT OFF AT MY HOUSE AND RETURNED MY CAR THE NEXT DAY I SAID NO NOT AT ALL ILL STOP IN AND LOOK AT THE 2016 MDX I FIGURED MY CAR WOULD BE READY IN A COUPLE OF DAYS WHEN I DROPPED THE CAR OFF AT 8 AM TODAY I GOT A CALL 3 HOURS LATER THAT THE CAR WAS FINISHED AND THEY WASHED THE CAR FOR ME TOO I GOTTA SAY WELL WORTH THE TRIP THERE I WILL NEVER GO TO ANOTHER ACURA DEALER AND I WILL NEVER DEAL WITH THE LOCAL DEALER TO ME . THE FACT THAT I GOT THE CAR 800 LESS THAN THERE QUOTE AND TRAVELED 45 MINS WAS WELL WORTH IT!!!!!!!!!!!!!!!!!!!!!!! KUDOS TO THE RALLYE GROUP FOR GOING THE EXTRA STEP AND THE EXTRA MILE JOE ,JAY AND MOON ARE AN ASSET TO YOUR COMPANY More
by VAN585654
Employees Worked With
MOON, Jay Rosenthal, Joseph Matajy
