Rallye Acura

I am writing this letter to inform you of the excellent customer service that was given to me by Mr. Dick Wilson. It was a pleasure to deal with him again. He is polite, helpful, knowledgeable and profes customer service that was given to me by Mr. Dick Wilson. It was a pleasure to deal with him again. He is polite, helpful, knowledgeable and professional. He can get very informative during test drives, and you can test drive both engine versions to a model. He was kind enough to pick me up at the bus stop after a blizzard, since I couldn’t get a ride to pick up my new car. This is my second time leasing an Acura at the Rallye dealership in Roslyn, New York. My new TSX V6 looks nice outside the window. I am impressed with the quality, workmanship and styling of this car. Acura has done a great job. In today’s competitive business environment the qualities that Mr. Wilson has are definitely an asset to the company. It feels reassuring to have a company representative who I feel will look out for me. I recommend Mr. Dick Wilson in sales, the service and parts dept., and Rallye dealership. I wish Mr. Wilson, the entire staff at Rallye Acura, and the firm the best of success now and in the future. Best regards. More

It was an excellent experience dealing with this dealership. Chris Bello, my salesman was sincere, honest and polite. He went out of his way to accomodate me. Communication was prompt and proper. Th dealership. Chris Bello, my salesman was sincere, honest and polite. He went out of his way to accomodate me. Communication was prompt and proper. Then Joe Matajy was extremely professional and courteous in finalizing the business contract end. It was a pleasure dealing with them and I felt I was treated with a caring attitude during my experience. I was completely satisfied with all aspects of my transaction. I would not hesitate referring customers to Chris as he treated me so nicely. More

From the moment I walked in until all was finished, they were always professional and accomodating. The color I was interested in was in another lot in Oyster Bay. They gladly went to get it so I could s were always professional and accomodating. The color I was interested in was in another lot in Oyster Bay. They gladly went to get it so I could see the vehicle. I love my new RDX! It was a pleasure doing business with them. More

It was my husband's and Ifirst trip to the Acura Dealer in Roslyn. Immediately, upon arrival we could see this dealership was run like a well oiled machine. Receptionist promptly and cheerfully greated us in Roslyn. Immediately, upon arrival we could see this dealership was run like a well oiled machine. Receptionist promptly and cheerfully greated us. She also told us to help ourselves to bagels! Nice touch. Anyway, after waiting a few mins. we were informed that the internet sales contact Chris was running behind. So we opted to look around in the pre-certified area of the lot. A short time later Chris came out to make his apologies for having us wait. He told us to let him know which models we were interested in and he'd have someone arrange a test drive. Since Chris was still stuck finalizing his prior deal he turned us over to his associate, Danny Park. Danny is one hell of a funny guy. He had us laughing the whole time. We felt like we knew him for years. Also, he was just soo incredibly efficient in expediting our deal. This was important since my husband and I had spent almost 5 hours at the Garden City Mazda dealership the last time we bought with them. I was ready to pull out my hair. Ralleye Acura was thankfully the complete opposite. We arrived at 3...taken at 3:30...out by 5:30...and that included test drive, negotiating trade-in/price, and financing...it was just amazing. My husband and I will only be Acura customers from now on. Thanks to Danny and Chris for making buying an SUV such a quick and pleasureable experience. Sincerely, Deborah More

the staff was friendly and helpful both during the sales/negotiation process and at the time of pick-up and drop off of my old acura. i literally had to do nothing. they did it all for me. (even got m sales/negotiation process and at the time of pick-up and drop off of my old acura. i literally had to do nothing. they did it all for me. (even got my insurance taken care of for me.) they gave me a fair price to start and were willing to work with me to get the deal done. danny and pat did a great job and were very friendly, as was the manager, jay. joe who handles the contracts was also very friendly and made the process a piece of cake. More

Second (and last) TL I leased from Rallye. The first, a 2005, lease transaction with Rose on the internet went very smooth. This last one, 2008 TL, a nightmare. Rose no longer there, I dealt with Danny. I 2005, lease transaction with Rose on the internet went very smooth. This last one, 2008 TL, a nightmare. Rose no longer there, I dealt with Danny. I picked the color, they showed me the car, it had 2 small dings, to their credit they fixed them both to perfection. Danny promised me all season mats included with deal (about $125), when I picked up the car, no mats. Danny said to call back in a few days, he'd have them, said the parts department didn't have the color I wanted. I later checked, parts had 2 sets in stock. Four calls and two visits later, no mats, Danny wouldn't even take my calls, they went straight to voicemail where they were completely ignored. I also brought in a coupon for "$200 off after you make your best deal", they refused to honor it, said I got the car too cheap for them to take another $200 off. At one point sales manager Michael told me to leave the dealership, to "go get the car in Wantagh!" (Island Acura). The car was there and prepped, the price was fair so I took the car. Then the problems with the mats surfaced.....I love my TL and will definitely lease another one in 2011, just NOT with Rallye. Maybe I'll "go to Wantagh" to get the car! So, for their lies and $125, they've lost me as a customer, sales and service. Too bad, I live about 10 minutes from them.......... More

My email to sales, who was OK with me: Well, Thanks My email to sales, who was OK with me: Well, Thanks guys for everything. I will never be coming back there again. I don't even want a communiqué wi My email to sales, who was OK with me: Well, Thanks guys for everything. I will never be coming back there again. I don't even want a communiqué with service. This is specifically addressed to you. They are snide, arrogant, condescending, and their service provided has to have been the worst experience I ever encountered. AT ACURA! There is NO DOUBT in my mind I could have had better, higher quality work done in the South Bronx.I never heard back from the sales manager either. The seat track assembly I don't blame on anyone there. Acura dropped the ball on its design in the RDX's and they will be hearing from me about the slop. The other cars there don't do it. Many in the online community have complained about it. While this was another defect not attributable to Rallye, there IS AN AIR LEAK AT 70mph, and instead of offering to go for test drive, they BLEW ME OFF. It is definitely there. I cant believe that. These 2 issues ironically are my biggest peeves about a car. Toyota had defective seat track assemblies that had slop in the Solaras, and they had to replace them after a redesign. There is an acknowledged dent in the window trim that while not that bad, it is there, not repairable, and that is another strike. As for the terrible service: They screwed up and didn't check the CD player, the appliqué was joke, and they had to replace the sunroof deflector because they have incompetent boobs working back there who cant lay a simple rubber seal correctly. Because of further disregard and neglect, the headliner has fingerprints when the visor was installed, and I should have never said anything, because they made it worse and ruined it altogether now ith big water spots. I had to pull off the small panel where the mudguard was mounted because it was pressed up against the panel. There was no seam. They screwed up just about half the simple items they were tasked with. Simple accessory installs. And they just didn't care at all about the air leak. As if I am imagining it. You may want to give your friends back there some advice: This is a luxury line. I paid for the NAME, as well as the car. Start treating it as such. I will be letting corporate know how I was treated by them and their general lazy attitude. I have better dealerships I'm sure I can visit. thanx More

FANTASIC DEALERSHIP, GREAT PRICES, GREAT SERVICE.I have leased 2 new cars from Rallye Acura, and the experience was wonderful. Mr Antonopoulos went out of his way to help me find the cars I wanted. He then leased 2 new cars from Rallye Acura, and the experience was wonderful. Mr Antonopoulos went out of his way to help me find the cars I wanted. He then gave me an exceptionally generous trade in on my other cars as well as irresistible financing. At no point in time did I feel pressured or dealt with with anything less than absolute fairness. Highly recommended More

I just purchased a brand new Acura TL and Joe Filardo could not have been nicer. He gave me a very fair price (no sales pressure whatsoever) and gave me a good deal on my trade in. Joe did not play gam could not have been nicer. He gave me a very fair price (no sales pressure whatsoever) and gave me a good deal on my trade in. Joe did not play games or BS me. When I went to pick up the car, he showed me all of the different features on the car. Working with the finance manager Joe Matajy was also a pleasure to work with. Joe showed me some of the accessories I could have bought with my new car (I chose not to) and there was no sales pressure to buy any. I highly recommend this dealership. More

Beware - Rallye use to good many years ago. Somehow there took a wrong turn somewhere and now they suck. I thought Rallye got CLASS and was totally different all the other dealership and won't rip you there took a wrong turn somewhere and now they suck. I thought Rallye got CLASS and was totally different all the other dealership and won't rip you off. But was I wrong, after agreeing on a price, they start to lie to you and rip you off and give you a new contract, saying the old contract had a mistake. Be careful and look over the new contract closely. Also never let them take away the old contract and if they do then follow it and don't let distracted and keep your eyes on it. If you want a Acura then go to Manhattan Acura. They treated me with utmost respect and that Rallye could never give you. SCUMS. More