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Rallye Acura
Roslyn, NY
3,986 Reviews
Welcome to Rallye Acura – New York’s premier Acura dealership located in Roslyn, New York. Conveniently located at 1750 Northern Boulevard, Rallye Acura is proud to serve Long Island and the surrounding areas including Queens, Brooklyn, and Manhattan. Our dealership is a proud member of the Rallye Motor Company, which also represents the BMW, Lexus, and Mercedes-Benz franchises.
The Rallye Acura team is committed to providing our customers with an unparalleled automotive experience and have been recognized as DealerRater’s Dealer of the Year for Acura in New York 3 years in-a-row (2018-2020).
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 3,986 reviews
March 24, 2014
I had brought my TLS in last week for an oil change, check engine light indicator and to fix the broken bulbs on my gear shift. I was then advised by Melissa that there were other issues discovered but check engine light indicator and to fix the broken bulbs on my gear shift. I was then advised by Melissa that there were other issues discovered but she checked and it was covered under my power train warranty; broken engine side mount. Kudos to Melissa for being so informative and extensive when checking my policy. In addition a warn fuel pump which triggered the check engine warning. Melissa had offered a loner since she was checking the inventory on the fuel pump and wouldn't know till later that day as to whether or not the part would be in stock. The service was prompt. I had left the dealer all of about an hour and was called by Melissa who informed me that all the work was completed pending the fuel pump which had to be shipped from California (should arrive in a week I was told). I picked up my car and the only thing that made me a bit sour was the cost of changing the broken bulk, $5 for the bulb $200 to install, really? At least I was able to get a slight discount. Later that evening, I started my car and noticed the lights on the gear shifter were fixed but random lights around my navi screen and VSA button on the driver's side were all off. I planned to call Rallye in the morning but Enza called me first (who is wonderful). I was transferred to Melissa right away and told her about the issue. She consulted the mechanic who worked on my car and the reason he gave me was the gear shift lights have nothing to do with the navi screen lights.... and I would have to pay for those to now be fixed as well. Okay, let's think about this. If the lights around the Navi and the VSA were broken wouldn't a customer have identified that as an initial problem? I did report the other light issue, why would anyone want to make multiple trips? Second, it doesn't take a rocket scientist to explain that the lights on the Navi screen are separate from the gear lights. The point is the technician messed up and doesn't want to admit it. Third, with all the information available to the educated customer, don't treat the customer like they don't know what they are talking about. I guess that's why mechanics work on cars and not sales. Fourthly, the work was sloppy. I lights on my gear shifter is fixed but there is a piece of fabric (I assume part of the internal liner) sticking out. Again, poor workmanship. I hope that when my fuel pump arrives (this week), Rallye will fix my other lights gratis that the technician knowingly screwed up and I hope another technician is assigned to my vehicle. I want to emphasize that Melissa and Enza rock, the technician and his lack of a plausible excuse work for his mistake and sloppy work is the problem and the reason for the low rating for overall experience, quality of work and price. Btw, I doubt it took him an hour to install the lights. I hope when I purchase my M3 from Rallye this year the technicians are better. More
by adidasdkm
Employees Worked With
Other Employees :
Technician who worked on my car, Melissa Kennedy
March 08, 2014
Yes when I went to the Rallye Acura dealership I had excellent customer service from Mr. Jabir Choudhery. The reason I believe he had an excellent review from me is because he was very polite and courte excellent customer service from Mr. Jabir Choudhery. The reason I believe he had an excellent review from me is because he was very polite and courteous with us. Gave time to talk to us and was not in a rush to leave for another customer. I would reccomend his name to future prospective customers because of the great experience I personally had. More
by ymathew1294
March 06, 2014
I had a very pleasant experience at Rallye Acura. They are a "no pressure" dealership and they really make you feel welcome. Jabir was my sales person and he really went above and beyond to accommodate m are a "no pressure" dealership and they really make you feel welcome. Jabir was my sales person and he really went above and beyond to accommodate my needs and concerns. Most importantly I was offered a deal that was unbeatable on a 2014 RLX. I am EXTREMELY pleased with my purchase and recommend anybody in the market for a new or used Acura to stop by Rallye. I gave them 5 stars because they deserve it !! This was the easiest and most pleasant experience Ive ever had at a car dealership and I will be returning when Im in the market for my next car. More
by crxkidd
February 19, 2014
I have bought/leased the last 2 Acuras from Rallye Acura of the 6 I have owned since my first in 1988. I was very disappointed with the 2 other dealers I bought/leased from. Rallye has always exceeded my ex of the 6 I have owned since my first in 1988. I was very disappointed with the 2 other dealers I bought/leased from. Rallye has always exceeded my expectations both in sales and leasing as well as their excellent service. I have also purchased extended warrantees from them (an absolute no brainer). Chad is my service guy who couldn't be more accommodating. Enza is the customer service representative who arranged the extended warranty and always follows up on every service call to ensure I was satisfied with my experience. Mike Denfeld is one of the major reasons I am so impressed with Rallye. He was my service guy until getting promoted to service manager. He has the nickname of Dr. House from the TV series in that he can uncannily diagnose any problem that presents itself. Having bought several Acuras in the first model year, invariably unexpected problems show up that need to be diagnosed, fixed and corrected in future model years. Also, all car designs will show symptoms that are not problems but it helps to know the whys of the symptom and not to be concerned. Mike fits his nickname extremely well and is a huge asset that I hope never leaves Rallye as long as I own Acuras. More
by EricKave
February 18, 2014
1-There should be more coupons sent. 2-The only issue 1-There should be more coupons sent. 2-The only issue I had was that my heated seats take a very long to heat up and was told that it was normal. I 1-There should be more coupons sent. 2-The only issue I had was that my heated seats take a very long to heat up and was told that it was normal. I wish the seats would heat up quicker like the my past Acuras that I have owned. I received great service from Melissa, she is very friendly and accomodating! More
by happy_chrissy
Employees Worked With
Melissa Kennedy
February 14, 2014
I was frustrated with my car stuck in the snow and the tow truck taking three hours to bring it to the dealer but Moon, Darell, and James were super helpful and made me feel more at ease. Thanks guys ! tow truck taking three hours to bring it to the dealer but Moon, Darell, and James were super helpful and made me feel more at ease. Thanks guys ! More
by SanitaChanchall
January 31, 2014
I've been with Acura for the last 9 years, Jay Rosental and Jabir were excellent in getting me the best price. There were some accessories I really wanted, without paying too much, Jay reviewed my Rosental and Jabir were excellent in getting me the best price. There were some accessories I really wanted, without paying too much, Jay reviewed my quote and was able to accomodate me and give me the best price. Thanks Acura!! More
by rjagnarine
January 18, 2014
This is my second Acura from Rallye. As always, they were very friendly and helpful. JC was able to give us a great deal. The MDX runs like a dream. As a customer there is really nothing more you ca were very friendly and helpful. JC was able to give us a great deal. The MDX runs like a dream. As a customer there is really nothing more you can ask for. More
by walterwong
January 15, 2014
Friendly Service and KInd. I was explained exactly what the problem was. recommandation was helpful to keep the car well and I will visit again for future service. Thanks. Mr.Moon the problem was. recommandation was helpful to keep the car well and I will visit again for future service. Thanks. Mr.Moon More
by salbal1977
Employees Worked With
January 14, 2014
This is about the sixth Acura I have leased with the excellent assistance of a consummate professional Jeri Newman. Her explanations are clear,her prices are always good,she is always very friendly and excellent assistance of a consummate professional Jeri Newman. Her explanations are clear,her prices are always good,she is always very friendly and the process is always quick with no time wasted. She is trustworthy and a pleasure to work with. More
by jamesarthur
Employees Worked With
Jeri Billman
