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Rallye Acura
Roslyn, NY
3,986 Reviews
Welcome to Rallye Acura – New York’s premier Acura dealership located in Roslyn, New York. Conveniently located at 1750 Northern Boulevard, Rallye Acura is proud to serve Long Island and the surrounding areas including Queens, Brooklyn, and Manhattan. Our dealership is a proud member of the Rallye Motor Company, which also represents the BMW, Lexus, and Mercedes-Benz franchises.
The Rallye Acura team is committed to providing our customers with an unparalleled automotive experience and have been recognized as DealerRater’s Dealer of the Year for Acura in New York 3 years in-a-row (2018-2020).
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 3,986 reviews
May 19, 2015
Illegal, deceptive sales practices Over $184.00 was deceptively added on to my loan, after we had a signed contract, without my (or my bank’s) knowledge or consent. On 4/21/2015 Over $184.00 was deceptively added on to my loan, after we had a signed contract, without my (or my bank’s) knowledge or consent. On 4/21/2015 I signed a sales agreement with Rallye Acura for a pre-certified TL. The price was 27,275.38. That included a $75 ‘optional’ fee for ‘processing the application’ and another $310.00 fee for registration. I made a deposit of $500.00, therefore the loan amount was for $26,775.38. This is spelled out on the signed sales receipt. I obtained the loan through my bank, and was confused when I saw the loan amount for $26,960.61 ($184.70 higher than it should be). I called Joel First at Rallye and he claimed it was for ‘registration’ and that ‘if you’re overcharged we will refund you some of the money,” as if after selling cars for 30 years they don’t know how much it costs to register a car. I told him during the conversation that I already was charged, twice, for registering the car. He said we could discuss it when I came to pick it up. The following Wednesday (4/29) I picked up the car and question the additional charge to my loan. The General Manager, Jay Rosenthal, proceeded to try and intimidate me into paying it by lying to me about its purpose: First he said “What why are we arguing over $50.00?” I did the math for him and showed him it was not $50.00. Fees actually totaled more than $500.00, $184 of which I never agreed to. Then he said that it was to “register the car”. I let him know that it costs $80.00 to register a car in CT, and that I’m already paying over $300.00 in ‘fees’ for this. That was spelled out in the written contract. At this point I have three men standing over me- the sales person Matt Mishanie, the General Manager Jay Rosenthal and Joel First, who gave my bank the inflated loan amount. Then Jay says, “Well you must have added optional items”. I said, “No, look at the sales receipt- there is nothing there.” I reminded him that my cost did not match what he told my bank. Then he said “Oh, that paper (the sales receipt in my hand) that’s really just an estimate.” How absolutely insulting. At that point, I had it. I told him, “This is a signed contract. Do you see your name on the bottom? And mine too? This is not an estimate”. On the bottom of the receipt it states, in black and white, “THE FRONT AND BACK OF THIS ORDER COMPRISE THE ENTIRE AGREEMENT AFFECTING THE PURCHASE AND NO OTHER AGREEMENT OR UNDERSTANDING OF ANY NATURE CONCERNING SAME HAS BEEN MADE OR ENTERED INTO.” It was only then, when I pulled out the document from my bank that showed the inflated number that Joel First told them, versus what it stated on the sales receipt, then he said, “Oh, yeah, uh refund the money.” I was debited the extra charge. Keep in mind it is still on the loan so I am paying interest on it. I have been an Acura owner since 1994, and I have never been treated like this by an Acura dealership. My bank and I were lied to, and I caught it. Even after I caught them, they still lied and tried to intimidate me, hoping I would just give in. I’m sure I’m not the only one they did this to. At one point the manager said that they sell over 2000 cars a year. Well, do the math, that’s over $400,000 in their pocket totally unbeknownst to the customer. This is fraud. Never will I, or any of my family or friends do business with Rallye for anything. There are other dealers, and luxury cars out there to choose from. Rallye brings the term ‘sleazy car salesman’ to a whole new level. More
by HW22
Employees Worked With
Jay Rosenthal, Matthew Mishanie, Joel First
May 17, 2015
"Best car buying experience ever" We were extremely pleased with the friendly, upfront and flexible sales service we received at Rallye Acura, specifically with Mr. Jabir Choudhery He We were extremely pleased with the friendly, upfront and flexible sales service we received at Rallye Acura, specifically with Mr. Jabir Choudhery He spent a lot of time answering our questions and showing us the features of the car we were interested in. He worked very hard to get us a great deal on the car we liked. Overall great experience. Highly recommended!! More
by gelwu sherpa
Employees Worked With
Joel First
May 16, 2015
Very good experience Very nice experience and great service department truthfully I was expecting the repair to be a lot more money than they charged me Very nice experience and great service department truthfully I was expecting the repair to be a lot more money than they charged me More
by Iggy66
Employees Worked With
May 11, 2015
FIRST CAR Mr. Jabir helped me buy my very first car-- the Acura TLX. He was extremely helpful. He made it easy for me to find the right car at a good price. He Mr. Jabir helped me buy my very first car-- the Acura TLX. He was extremely helpful. He made it easy for me to find the right car at a good price. He even checked up on me afterwards to make sure everything was going well. I absolutely love my car and would recommend everyone to work with Jabir! More
by firstcarTLX
May 09, 2015
Extremely smooth, overall great experience! We had a very smooth and overall great experiece at Rallye Acura. Reza was such a pleasure to work with. He made us very relaxed and was very polite a We had a very smooth and overall great experiece at Rallye Acura. Reza was such a pleasure to work with. He made us very relaxed and was very polite and professional all throughout. He didn't push us to buy anything and made us work at our own pace. He was very helpful, fast and efficient. The product specialist, Chris was extremely helpful and patient. They both made buying a car very easy and comfortable. Overall, I am extremely happy with their service. Thanks a lot! -Chris and Aenid More
by aenidyu
Employees Worked With
Christopher Poggioli, Joel First, Reza Lavaie
May 04, 2015
No pressure, relaxed and very trustworthy. Donald helped me get a great deal on my 2015 TLX SH-AWD Lease. Didn't have to fight to get the deal I wanted. This is my second Acura from this dealer Donald helped me get a great deal on my 2015 TLX SH-AWD Lease. Didn't have to fight to get the deal I wanted. This is my second Acura from this dealership and I couldn't imagine going anywhere else. Definitely Recommend them for all things Acura. More
by Joshua102888
Employees Worked With
Joel First, Donald You
May 02, 2015
First Time with Acura, got a Great deal Jabir was my sales person and we felt at ease with him. He is very professional and knows how to treat customers. We got a great deal on a 2015 RDX le Jabir was my sales person and we felt at ease with him. He is very professional and knows how to treat customers. We got a great deal on a 2015 RDX lease and never felt like we had to fight for it. I would recommend Jabir and Rallye to all my friends. Worked with Joe Filardo as well and it was a relaxed experience without the usual pressure to get "extras" like at other dealerships. Also very professional. Thank you both. More
by doctordan
Employees Worked With
May 02, 2015
Rallye Acura So far, so good. First oil change for free. Very excited about that! I bought a pre owned TSX and I am in love with it! So far, so good. First oil change for free. Very excited about that! I bought a pre owned TSX and I am in love with it! More
by AcuraDriver
Employees Worked With
April 30, 2015
Lease Upon returning my leased MDX. Jabir immediately greeted my son and I and asked what we might be looking for. Since I was possibly interested in a ne Upon returning my leased MDX. Jabir immediately greeted my son and I and asked what we might be looking for. Since I was possibly interested in a new car rental he showed us the new MDX. We definitely had a certain price range in mind and he said that he could definitely offer us a very good deal. So we took a test drive. I was very pleased with the test drive and therefore Jabir took us to his office and presented us with a fair quote! My son and I were very impressed with his professional manner and knowledge of the MDX. Less than 48 hours later I was driving my new MDX!!!! More
by Sue48
April 29, 2015
Leasing 2nd Acura After visiting several other dealerships, I found myself at Rallye Acura. Jabir greeted me as soon as I walked in. I told him I was interested in the After visiting several other dealerships, I found myself at Rallye Acura. Jabir greeted me as soon as I walked in. I told him I was interested in the 2016 ILX. He took me for a test drive and then crunched the numbers. The whole process was so easy. I felt like Jabir truly cared and wanted to get me the best deal he could. Not pushy at all, which was a delight. I would highly recommend Rallye Acura to anybody looking for a great deal and to be able to deal with some great people. Also, when meeting with the finance manager Joe Filardo, I felt at ease. He was very helpful and a pleasure to deal with. Thanks Rallye Acura!! More
by BKali
Employees Worked With
