Honda of Burien - Service Center

I bought my car at this dealership, and since that purchase came with a “lifetime” of free oil changes—actually 20-ish free oil changes—I came here for an oil change the other day. While there, I had purchase came with a “lifetime” of free oil changes—actually 20-ish free oil changes—I came here for an oil change the other day. While there, I had them look at a few other things. In short, the service center here is a complete fleecing operation. They tried to charge me $180 to “diagnose” a loose usb port, “about 45-50 minutes of work,” only to tell me it would be an additional $270 to fix, which they couldn’t fix because “the part needed was at least 6 days out”. Then, to add insult to injury, they added a $30 “shop fee” to clean up after their work. Never mind what they wanted to charge me for the other small ticky tacky issues! Needless to say I had nothing fixed here, and will never ever use them or give them one red cent of my money. They are a disgrace that should be investigated by the BBB. Shockingly awful experience, to say the least. Avoid their Service Center at all costs. Their “Culture of Care” is more like a “Culture of xx.” More

A A A + + + Thank you to service advisor Shane S. ! Exemplary communication and customer service. The experience at Rairdon's was a welcome relief from the current climate of "customer customer, no se ! Exemplary communication and customer service. The experience at Rairdon's was a welcome relief from the current climate of "customer customer, no service". My future business has been EARNED and I will certainly purchase my next Honda from them. More

From our first experience with Burien Honda in December of 2019, we have been very satisfied with the service we have received at this dealership. of 2019, we have been very satisfied with the service we have received at this dealership. More

My Honda rep, Shane, was quite professional and personable at drop-off of my car. The technical team did a good job with minimal down time of my Passport. personable at drop-off of my car. The technical team did a good job with minimal down time of my Passport. More

I had my 2019 CRV serviced last week and Shawn was awesome. My car was done exactly when said and updates on work done. awesome. My car was done exactly when said and updates on work done. More

I bought a 2016 Pilot, it is the best car. But Honda of Burien has a great service department. Even after my warranty is up they treat me like gold. Very helpful and honest. Crystal has help But Honda of Burien has a great service department. Even after my warranty is up they treat me like gold. Very helpful and honest. Crystal has helped me from day 1 there and has the best customer service! More

Very good customer service. Enjoyed working with Christian. He is very professional and took care of all my questions and concerns. Enjoyed working with Christian. He is very professional and took care of all my questions and concerns. More

Very satisfied with their service! Juan is customer friendly and made sure that my car was well taken care of! Juan is customer friendly and made sure that my car was well taken care of! More

Very honest and forthright person (David) helping me with my car. He wanted to Mary sure I knew my car had a rebuilt title. I did know but it was nice he cared enough to make sure that I knew in case I did my car. He wanted to Mary sure I knew my car had a rebuilt title. I did know but it was nice he cared enough to make sure that I knew in case I didn’t. More

I like the way the young man was working with me. He explained everything things about my car with me. Very respectful answer my questions. He was very great about keeping in touch with me, and updat He explained everything things about my car with me. Very respectful answer my questions. He was very great about keeping in touch with me, and updated the status of my vehicle while in the shop until it was done and ready to be picked up. My car is running great, the problem is fixed. I will use this car dealership to maintain my car in the future. Thanks guys for a great job! More