Honda of Burien - Service Center

I came in for a simple fix for my 2019 Honda Passport infotainment system. They mentioned that it would only take a day fix. I stated just before I dropped off the vehicle at the dealership that I had infotainment system. They mentioned that it would only take a day fix. I stated just before I dropped off the vehicle at the dealership that I had a screen protector on my screen. I get a call into the evening that the technician working on my car had damaged my screen. I ask them to verify if it's the screen or the screen protector that was damaged. They assured me that the screen was damaged and they had ordered the part and should be delivered the next day. As time moved on, I kept calling to ask the status on my vehicle. Each time their answer is always the same: the part has not come in yet. Each time I asked if they are sure that the screen is damaged and not the screen protector. Finally, I decided to ask for a loaner and the key to my vehicle to get some personal belongings. After I ask the service department to start my car to see if there is damage on the screen, sure enough I ripped off the screen protector and there wasn't a scratch on the screen itself. Very disappointed in the staff. After asking kindly multiple times to verify it is the screen and to learn that they did not verify, it just wasted my time and efforts. After going into the vehicle at the dealership, I found that the technicians that worked in my vehicle left their trash inside and didn't not bother to pick it up. Very unsanitary. I do not recommend going to this dealership to anyone that comes here. This dealership is a huge disappointment in every aspect. My father and I waited 15 minutes before we got any help and all of the service people inside were not busy with customers. More

Bill Shipley is fantastic and is a great credit to your company. I would recommend him for a promotion and a raise company. I would recommend him for a promotion and a raise More

Honda of Burien rendered an excellent service to customers. Very timely ,friendly and professional manner customers. Very timely ,friendly and professional manner More

Friendly, professional, clean, inviting, the best as far as I'm concerned. Highly recommend them to friends and family as I'm concerned. Highly recommend them to friends and family More

Helen was our service rep and was thorough, responsive, caring and a great communicator! Fantastic caring and a great communicator! Fantastic More

I’ve never had bad service at Burien Honda. I highly recommend them for their professional approach to taking great care of their customers. I highly recommend them for their professional approach to taking great care of their customers. More

They are professional and courteous I’ve never had any issues with the service they provide. issues with the service they provide. More

My advisor was friendly and efficient. He attended to my issue thoroughly and expeditiously. I was out of there in no time. issue thoroughly and expeditiously. I was out of there in no time. More

Fast and professional, communication is very good! That’s all I have to say now. all I have to say now. More

Have only been a customer since December of 2019 but have received excellent service at each of the appointments for regular maintenance and/or recalls. received excellent service at each of the appointments for regular maintenance and/or recalls. More