Rairdons Honda of Burien

I slept on it before taking the decision of writing this review, I feel like there is lack of communication, unprofessional, and unworthy. After months of looking for a car In our regular prestigious dealer review, I feel like there is lack of communication, unprofessional, and unworthy. After months of looking for a car In our regular prestigious dealer with no luck of finding the one I really liked. I decided to take a risk and going to another prestigious dealer HONDA. Yes I found the car i liked I test drove it and liked it. I thought about it if I would take a used or just buy a new one. So I decided to go with the one I test drove and thought it was a decent price, until I went to sit in the office and sales person realized it was 4,000 dollars more so I said I’m going to think about it. After driving of for a couple of minutes I realized I really liked it and would go ahead with the purchase but there was some details that I would liked fixed before purchasing or there would be no deal. Well the salesperson said oh yeah we can get that fixed no problem. After waiting 2 hrs back and forth with Vanessa finally we heading to finance we find out that the car was being sold to us “as is” and we said sorry but we came with an agreement of these details be fixed or there is no deal. The Finance person said no that maybe the windshield but no tires and we said no deal then because we said we would take the deal if this was fixed and your salesperson spoke to her mama her and said there would be “no problem” and she would schedule an apt with them or see if they could do it to the nearest dealer to use. He went back spoke to the supervisor and came back with yes we can do that i made a down payment even tho we didn’t need to of almost half of the cost for the vehicle. Everything went smooth and they knew we were driving 4 hrs back home so he rushed thru the paperwork and we left the dealer and after noticing there was dents on top of the CRV when stopping by one of our relatives house I sent a text to the salesperson and told her the problem about the dents and she stated “no problem we will get it fixed” well I wasn’t just going to leave with this answer and decided to go down to the dealer since she said it was no problem with the tires and windshield and I wanted it written down on paper that they would be fixing item no cost to us. We were in a point we just wanted to return the vehicle and purchase a new one. But they put it in writing and headed out we were there for 4 hrs. After the drive I realized maybe I should just exchange the vehicle for a new one because I felt It would last me a while and loved how it drove and this had so many things fixed and I was paying so much for it. So I decided to text the salesperson to see the updates on the windsheild and no apts were set she said she would call me Monday and nothing Tuesday hit and still nothing so I decided to call the dealer and schedule the service and here I am thinking I have to go back another 4 hrs and another 4 back home. So i text the salesperson and told her I would like to exchange my car and if it was possible? She said yes “No Problem” I said is there one in this color she said let me look I said can you please have all the paperwork done with the specific vehicle and do paperwork? She said my manager isn’t here to do so. I asked again are u sure we will be able to exchange because I don’t want to drive so far to end up being something else she didn’t reply and I asked what time are I guys open and said a time. I asked not once or twice if the food change would not be a problem she said no. There we go driving 4 hrs and end with we can’t exchange its past 400 mile mark you signed the policy!!!! I was so upset even tho I was within the 7 day exchange. On top of all that they said we can trade in the car tho since you went over 500 miles well she did know we drove 4 hrs home 4 hrs back to there dealer. So then she comes out with it lost vale and I’m here loosing more than 11,000 dollars. Then after the frustration of going back and forth with her manager he decides to come out called us rude and to calm down. That really made me more upset the fact that we have lost almost more than half of the down payment because of the 500 miles I went over the 400 mile mark,1/2 day of work and money in gas coming back and forth to receive this kind of news. And now if we kept the car we still had to drive back the following Monday to get the windshield, tires and dents from the car a whole day of work and on top $15 dollar fee to use there vehicle for the day and not just that heading home we get a tire pressure alert got it checked and put air with no luck of the light coming off and parts from the bottom of the vehicle that were not screwed down properly. Why would I not be upset. I’m very very disappointed never would I have thought that this would happen in such a prestigious Dealer. Maybe next time I will be sticking with my first choice of Dealer because I know how they work and great service they have provided thru out the years. More

I just finished purchasing a used vehicle from Rairdon Honda, and the sales rep. was Calvin Duncan. It was a long distance purchase over the internet. Calvin was: absolutely helpful, courteous, informat Honda, and the sales rep. was Calvin Duncan. It was a long distance purchase over the internet. Calvin was: absolutely helpful, courteous, informative, and always attentive to my questions and concerns. My guess is it was more paper work and email response time than he bargained for, but he did the work. I appreciate his work and would recommend his as a trustworthy person to do business with. Francis More

Helen in the Service Department is truly THE GREATEST! Every time I go to Honda of Burien, I ask for her! She is amazing at customer service and always cares from her heart! Every time I go to Honda of Burien, I ask for her! She is amazing at customer service and always cares from her heart! More

The sales worker that I had Bryce was very patient and kind, helping me through every step in the process and understand what I was paying for. kind, helping me through every step in the process and understand what I was paying for. More

I brought the car in for service. The service tech said it needed an oil change and a brake flush and that it would cost $155.00. I said ok and gave him a $25.00 coupon. When my vehicle was done the bill w it needed an oil change and a brake flush and that it would cost $155.00. I said ok and gave him a $25.00 coupon. When my vehicle was done the bill was in excess of $167.00 the tech said there were shop fees and taxes. The taxes should have been about $15.00. The shop fees should have been included in the $155.00 fee. Not very trustworthy. The More

Awesome customer service! I went here to purchase a transmission cooler, wiring harness and hitch plus labor. I got a free loaner car and an extra discount without asking. transmission cooler, wiring harness and hitch plus labor. I got a free loaner car and an extra discount without asking. More

Jason was Real helpful and friendly at Burien Honda And answered all my questions and concerns And went beyond expectations to take care of a few things, Like making sure the service text didn’t get black answered all my questions and concerns And went beyond expectations to take care of a few things, Like making sure the service text didn’t get black grease on my carpet again like the last time and left the paper mat in my car like I requested. More

The car I was interested in was not on the lot, however the staff found one at Marysville and sent Derrick to get it. We made the deal and I am a happy camper! the staff found one at Marysville and sent Derrick to get it. We made the deal and I am a happy camper! More

Great process from beginning to end. Alex's communications, follow up, exemplary customer service and personable style were terrific! He created a low stress selling environment, which I greatl communications, follow up, exemplary customer service and personable style were terrific! He created a low stress selling environment, which I greatly appreciate. More

Excellent service and attention from William Shipley. Promised me the service would be a certain amount of time and the service department met it. He is pleasant and a good person for your dealership. Promised me the service would be a certain amount of time and the service department met it. He is pleasant and a good person for your dealership. More