Rairdons Honda of Burien

Braden was great! He was an awesome communicator, this was my first time buying a car and he took the extra time to answer any questions I had, overall it was a very q He was an awesome communicator, this was my first time buying a car and he took the extra time to answer any questions I had, overall it was a very quick and easy sale. More

Friendly service and quick oil change . In and out about an hour. Clean and neat In and out about an hour. Clean and neat More

Service was fine. It did take 1.5 hours. Called to make an appointment and was told to just come in. Would rather schedule. We catch a ferry from home that ends up It did take 1.5 hours. Called to make an appointment and was told to just come in. Would rather schedule. We catch a ferry from home that ends up costing money and is a whole day off work for an oil change. V More

So pleased with my recent service at Rairdon’s of Burien. Oil change and tire rotation quickly done over lunch - courteous, professional and friendly!! Highly recommend. Oil change and tire rotation quickly done over lunch - courteous, professional and friendly!! Highly recommend. More

Personnel are friendly. The location is clean and pleasant. Service is efficient. Coffee is free. Thanks! The location is clean and pleasant. Service is efficient. Coffee is free. Thanks! More

I came in for a simple fix for my 2019 Honda Passport infotainment system. They mentioned that it would only take a day fix. I stated just before I dropped off the vehicle at the dealership that I had infotainment system. They mentioned that it would only take a day fix. I stated just before I dropped off the vehicle at the dealership that I had a screen protector on my screen. I get a call into the evening that the technician working on my car had damaged my screen. I ask them to verify if it's the screen or the screen protector that was damaged. They assured me that the screen was damaged and they had ordered the part and should be delivered the next day. As time moved on, I kept calling to ask the status on my vehicle. Each time their answer is always the same: the part has not come in yet. Each time I asked if they are sure that the screen is damaged and not the screen protector. Finally, I decided to ask for a loaner and the key to my vehicle to get some personal belongings. After I ask the service department to start my car to see if there is damage on the screen, sure enough I ripped off the screen protector and there wasn't a scratch on the screen itself. Very disappointed in the staff. After asking kindly multiple times to verify it is the screen and to learn that they did not verify, it just wasted my time and efforts. After going into the vehicle at the dealership, I found that the technicians that worked in my vehicle left their trash inside and didn't not bother to pick it up. Very unsanitary. I do not recommend going to this dealership to anyone that comes here. This dealership is a huge disappointment in every aspect. My father and I waited 15 minutes before we got any help and all of the service people inside were not busy with customers. More

Bill Shipley is fantastic and is a great credit to your company. I would recommend him for a promotion and a raise company. I would recommend him for a promotion and a raise More

I went to Rairdon’s Honda of Burien for a 30,000 mile maintenance on my 2020 Honda CRV EX-L. When I arrived at the Service Center I was promptly checked-in for a previously scheduled appointment. I was maintenance on my 2020 Honda CRV EX-L. When I arrived at the Service Center I was promptly checked-in for a previously scheduled appointment. I was told I could expect up to a four hour wait and I informed him that I would wait onsite in the lounge area. Over the course of time the Service Advisor came to check on me and gave me a status update once. The first time he came to the lounge was to share a printed Multi-Point Vehicle Inspection. The Service Advisor asked me if I wanted to have additional service for three things that were listed as “Required Attention Soon” which I declined. The Service Advisor returned about an hour and half later to inform me that my car was done, parked out front, and I could check out. The Service Advisor escorted me from the lounge to his desk where there was a male customer sitting. The other customer and I conversed while the Service Advisor printed more documents and got my signature on a few things. After I paid for my services the Service Advisor asked me if I would review his service and slid a piece of paper toward me. I told him I would and he handed me a pen. I gave him a good review; even writing something along the lines of the service advisor being very personable and informative throughout the service. After I wrote the review I went to sanitize my hand using the hand sanitizer on the desk. The hand sanitizer shot out and hit my face and chest area. I squealed and immediately started wiping it up. While I was wiping the sanitizer off my face and top the Service Advisor said, “Yeah baby do it to me again. I like when you do that me.” He started laughing and the other male customer sitting at his desk laughed and said, “I like that action too!” I was in shock about the unwelcomed, highly inappropriate, and unprofessional sexual innuendo from a Rairdon’s Honda of Burien employee and another customer about something that happened to me. The exchange made me feel very uncomfortable and I grabbed my car keys and quickly walked out of the building to my car in shock, offended, disappointed, and embarrassed about what the Service Advisor said and implied. It is very well known that many women feel uncomfortable in auto shops and dealing some mechanics because of the belief that they will be taken advantage of or treated unfairly. Up until this point I took pride in my first new vehicle purchase with Rairdon’s Honda. I have referred many people to Rairdon’s but now I feel differently. I debated about reporting this out of fear of retaliation or other adverse action since I have a new vehicle and need to have my vehicle serviced regularly (including using my free oil changes) at Rairdon’s Honda. I purchased my vehicle in Sumner but the Burien location is the closest and most convenient to where I live. I also thought about the many other women that may come across the The Service Advisor and wondered if he has history of making unwelcomed comments/advances like this with other customers or co-workers. Most importantly, I would feel very uncomfortable sending another woman to the Rairdon’s Honda of Burien Service Center out of fear of this happening to them. I would like to know how this situation will be remedied. I have written to Rairdon's Honda of Burien (no response) and American Honda Motor Co., Inc. (pushed it back toward the franchise). More

Honda of Burien rendered an excellent service to customers. Very timely ,friendly and professional manner customers. Very timely ,friendly and professional manner More

Friendly, professional, clean, inviting, the best as far as I'm concerned. Highly recommend them to friends and family as I'm concerned. Highly recommend them to friends and family More