Rairdon's Subaru of Auburn - Service Center

Great Friendly Service Brought my recent purchased vehicle for service and Ian was great with explaining the previous vehicle history and shared some great information that Brought my recent purchased vehicle for service and Ian was great with explaining the previous vehicle history and shared some great information that made me feel good about my recent purchase vehicle for my daughter. I highly recommend this place. More

30K Service Reception was prompt, With a scheduled appointment I expected that type of service. As a chronic commuter, the miles accumulate quickly on my One-year Reception was prompt, With a scheduled appointment I expected that type of service. As a chronic commuter, the miles accumulate quickly on my One-year-old Outback. The service took longer than expected, but was performed effectively. The “package price” was exceeded by $150.00, but that was because I opted for a further “recommended “ preventative change of differential lubricants. “An ounce of prevention is worth....” $150.00, I guess. More

Excellent service dept. I have my Outback serviced here ever since purchasing it. The people here are excellent and the work is always done correctly ! I highly recommend th I have my Outback serviced here ever since purchasing it. The people here are excellent and the work is always done correctly ! I highly recommend this service department! More

Professional, personable service. Efficient, honest helpful. A pleasure to deal with people who are up front, polite and listen. Very impressed by the service that my Subaru and I re Efficient, honest helpful. A pleasure to deal with people who are up front, polite and listen. Very impressed by the service that my Subaru and I received today. More

Excellent customer service This dealership stays consistent with excellent service and Doesn’t try to upsell you on unnecessary work. They finished their work within the estimat This dealership stays consistent with excellent service and Doesn’t try to upsell you on unnecessary work. They finished their work within the estimated time given. No complaints! More

Incompetent service My wife and I have been using Auburn Subaru for our car services for almost 20 years. In the years it was owned by Scarff we bought 4 new Subarus fro My wife and I have been using Auburn Subaru for our car services for almost 20 years. In the years it was owned by Scarff we bought 4 new Subarus from them, and were always provided with prompt, honest, and excellent service. We had hoped that level of good service would continue when Auburn Subaru was bought by Rairdon, but clearly that is not the case. When I had my 2013 Subaru Forester in for a previous oil change some months ago the mechanic did not put in the correct amount of engine oil. Not long after the service I checked all the fluid levels prior to a trip and discovered the engine oil was low enough it didn’t register on the dipstick. And I know well the car has NEVER used oil. Because I wanted to check it out for myself I bought oil and filled it to the “full” marker. (It needed a quart-and-a-half.) Since then, after driving 3000+ additional miles I checked the oil level, and it was still “full”. So it doesn’t use oil. So this week when I brought the car in for service I asked the service advisor if he had ever heard of a Subaru using a quart-and-a-half of oil within several weeks and then not using any more. He didn’t answer my question. I was short for time so I asked the service advisor how long it would take to service my car while I waited. He said “1 hour”. He also asked me if I would like the car washed. I said “yes”. It took 2 hours to have my car serviced. I came at 10:45 and left at 12:45. Those aren’t the times the service advisor wrote on the bill, but clearly he was trying to cover up the fact he had no clue when my car might be ready. I was late for my subsequent appointment. And when the car was declared “ready” it was immediately obvious the car had not been washed as promised. But I did not have time to go back and tell them to wash it. I’m looking for a new place to have our Subarus serviced. More

Adjusting to New Ownership Appreciated the help of one of the original staff. After 20+ years at this dealership location, it would have been a positive customer relation effort Appreciated the help of one of the original staff. After 20+ years at this dealership location, it would have been a positive customer relation effort to recognize loyalty through more trust with loaner car sign out. More

Happy with the service I received at Rairdon's Subaru of Aub Prompt, courteous service. Also, appreciate the coffee-chocolate machine. Car was serviced at delivered as promised. Recommended replacing air filter Prompt, courteous service. Also, appreciate the coffee-chocolate machine. Car was serviced at delivered as promised. Recommended replacing air filter which we did and works as expected. More

Michelin Tire Installation Madison Hunt was very helpful giving me quotes on Michelin tires. She phoned when tires were available. The installation and alignment went smoothly. Madison Hunt was very helpful giving me quotes on Michelin tires. She phoned when tires were available. The installation and alignment went smoothly. She phoned when job was complete. Madison is very efficient friendly and courteous. I will gladly seek her help on future service needs. More

Quick and easy I Went in for my first oil change, and everything went smoothly as expected. They even had my car ready 20 minutes earlier then anticipated. I Went in for my first oil change, and everything went smoothly as expected. They even had my car ready 20 minutes earlier then anticipated. More