Rairdon's Subaru of Auburn - Service Center

Great service Made an appointment for a warranty computer update. they were polite, organized and ready when I arrived. Waiting area was comfortable and clean wit Made an appointment for a warranty computer update. they were polite, organized and ready when I arrived. Waiting area was comfortable and clean with great coffee that was on the house. Car was done on time and delivered to me washed and ready to go while I waited. More

Service & new tires. Outstanding professional staff and my entire experience from making the appointment to picking up my car was outstanding. This was a regular maintenan Outstanding professional staff and my entire experience from making the appointment to picking up my car was outstanding. This was a regular maintenance service visit, plus purchasing 4 new top of the line Goodyear tires with a 60,000 mile warranty. Included was a no charge 27 multi-point vehicle inspection. More

Oil Change Fast and friendly. Was told to expect an hour but was out in 45 minutes. Wait room was clean and the chairs were comfy. Will go again. Fast and friendly. Was told to expect an hour but was out in 45 minutes. Wait room was clean and the chairs were comfy. Will go again. More

car recall and service I received a mail notice about a recall on my 3 month old 2018 Subaru Impreza. I tried for over a 3.5 weeks almost daily to make an appointment and wa I received a mail notice about a recall on my 3 month old 2018 Subaru Impreza. I tried for over a 3.5 weeks almost daily to make an appointment and was either left to voicemail with no returned calls, or was told they were “short staffed and too busy” to make an appointment. A couple weeks after my recall was finished I took my car in for it’s first 6000 mile service. I was told the appointment would be approx 90 minutes. I waited at the dealership and after 90 minutes was told by staff that the mechanic had “spilled the oil all over my engine” and it would be another hour while they cleaned my engine. After 2 hours of them idling my car, driving my car around trying to burn off the oil and smoke they told me it was as good as it was going to get. I was told to drive with my fan all the way up and windows rolled down in pouring rain as the smoke should burn off in a few days. Subaru of Auburn provided hardly any compensation for what happened. They didn’t replace the gas in my tank that was used while running and driving my car for 3+ hours, they only offered a $10 discount and told me there wouldn’t be a manager in that I could speak to for 5 days. The dealership is unprofessional and doesn’t offer any compensation for their consequences that THEY created. More

Oil Change Every time I come here I get great customer service and everyone is very friendly. They work very fast to get my car serviced in a timely manner. Every time I come here I get great customer service and everyone is very friendly. They work very fast to get my car serviced in a timely manner. More

30k service Good information about the 30k service was provided by the friendly service advisor. The service was done in a timely manner. Scheduling the service Good information about the 30k service was provided by the friendly service advisor. The service was done in a timely manner. Scheduling the service was also very easy. Thanks! More

Satisfied They did the work requested without trying to push other items on. They gave me a report but no guilt. I was happy with the customer service. Very fri They did the work requested without trying to push other items on. They gave me a report but no guilt. I was happy with the customer service. Very friendly. More

Fast and efficient I needed help with car’s battery. You got me in quick, fixed the problem and got me on my way. Jessica did a first-class job. Thanks! I needed help with car’s battery. You got me in quick, fixed the problem and got me on my way. Jessica did a first-class job. Thanks! More

Recall appt Jessica greeted me with a friendly smile and was very clear in her communication. The facilities were tidy and everyone working in the service departm Jessica greeted me with a friendly smile and was very clear in her communication. The facilities were tidy and everyone working in the service department was professional and friendly. All went smoothly and my car was ready on time. More

Great Mark was super helpful and nice. My oil change was done in an hour which I really appreciate. They filled my tires as well. Thanks. Mark was super helpful and nice. My oil change was done in an hour which I really appreciate. They filled my tires as well. Thanks. More