Rairdon's Subaru of Auburn - Service Center

Negligent, dirty, irresponsible service. I recently took my car in for an oil change, several standard services (e.g. air filter, spark plugs, etc), and two recalls. When I picked the car up, I noticed a st my car in for an oil change, several standard services (e.g. air filter, spark plugs, etc), and two recalls. When I picked the car up, I noticed a strong oil smell (headache inducing smell), but assumed maybe it would go away. Two days later, I went to strap my daughter into her car seat and noticed something seemed odd. The seat was in its usual place, but something was different and I couldn’t quite place it. It was only when I pushed on the seat, after already buckling her in, that I realized it had been completely uninstalled and NO ONE SAID A THING to me. I was so shocked and horrified because if I hadn’t been paying attention, I easily could have driven off with my daughter in an unsecured seat. I called and screamed at whatever service person was on duty at 6:50am, before reinstalling the seat, so I could go about my day. The only thing he said was “legally our service techs can’t reinstall car seats.” Um, that’s great, but if you’re so worried about liability, shouldn’t you say something to me, so at least I know to reinstall the seat? I noticed that the latch system was completely in the wrong location, so who knows what they did to my car seat. For all I know, it’s been damaged. The manager then called me back to say he didn’t even know why any service tech would have been in the back seat. When I reached my destination and took my daughter out of her seat, I also discovered the source of the oil smell. Whatever service tech had removed the seat from my car also left his dirty oil stained rag in my car, right below my daughter’s car seat. So, she was also inhaling oil fumes the entire ride. The manager later called back and basically said sorry and that “the situation has been rectified”, but provided no detail. Regardless, that is the last time I will go to Rairdon Subaru and I won’t ever buy another car from any Rairdon location ever again. Definitely inspect your car after getting any service done at this dealership. More

Great Customer service. This gal named Jessica Wiley in the service department was so nice and helpful to me when I brought my Impreza in for a small window repair. She took my car in right away and put me the service department was so nice and helpful to me when I brought my Impreza in for a small window repair. She took my car in right away and put me into a nice Crosstrek loaner car. Not too long after that I came back in with my brother and financed a new Subaru Crosstrek and trade my Impreza in. Got a great low interest rate on my new car and super friendly helpful staff. More

Great Customer Service! A big thank you to Ian in the Service Department! He is friendly, conscientious, and went above and beyond in taking care of my service needs. Simply A big thank you to Ian in the Service Department! He is friendly, conscientious, and went above and beyond in taking care of my service needs. Simply amazing customer service. More

I dropped in with a problem and they fit me right in and gave me a loaner car while they did four plus hours of work! Great experience gave me a loaner car while they did four plus hours of work! Great experience More

Professional and Friendly Rairdon's Subaru Service Dept.personnel are always friendly and professional. They work to keep you from having to wait too long to be served and, whe Rairdon's Subaru Service Dept.personnel are always friendly and professional. They work to keep you from having to wait too long to be served and, when you make an appointment, they're quick to complete the work. I have no complaints other than the car wash didn't work the day I was there because it was too cold. I kind of consider that car wash part of the extra you pay at the dealer when bringing your car in for routine maintenance, but I guess you can't control the weather. More

Servicing for 2018 Subaru Forester scheduled maintenence. Pleasure to work with all at Rairdon's. Will definately continue for all service needs in the future. maintenence. Pleasure to work with all at Rairdon's. Will definately continue for all service needs in the future. More

On Time and Friendly Service Ron went the extra mile and made sure I could be driven to school by Pete who made me feel comfortable and Pete was most kind in servicing my car. Ron Ron went the extra mile and made sure I could be driven to school by Pete who made me feel comfortable and Pete was most kind in servicing my car. Ron explained what needed to be done and he made sure it was done promptly and efficiently so I could safely drive 3 passes yesterday with my son with special needs! Thank you, Ron and Pete!!! More

Friendly and good service, on time service, convenient location, comfortable waiting room, explain to me what needs to be done on my car, 5 stars location, comfortable waiting room, explain to me what needs to be done on my car, 5 stars More

Subaru of Auburn the best Mark B. Welcomed me and I told him of three service recall matters. He advised an estimate of 3.5hrs to complete. He checked and learned no loaner Mark B. Welcomed me and I told him of three service recall matters. He advised an estimate of 3.5hrs to complete. He checked and learned no loaner cars available. The waiting area has been remodeled and I found very comfortable. He had noticed I was physically restricted and had my car parked by the service entrance. More

My service was done promptly and efficiently. Ian was extremely helpful; found an error made on a previous visit and was able to rectify it. extremely helpful; found an error made on a previous visit and was able to rectify it. More