Rairdon's Subaru of Auburn

Not so good today. Better before ownership change. The past few services the times to do the work has gotten longer, for various reasons. Currently for the remodel. The post agent/service review has The past few services the times to do the work has gotten longer, for various reasons. Currently for the remodel. The post agent/service review has almost stopped, not going over the service that was performed and "the needs to keep an eye on (break pads, tires and other little things)." I don't think the service person who did the work actually did the walk around and full competent check. I asked to have the drivers side break light checked and replaced. When the agent located me, I had to ask if the work had be completed. The answer was "no." After the work was done, the agent and I did a quick check, and thought all was complete, I left. Upon returning home I had done a more thorough check and noticed that parking/break light above the one replaced was out and as I did my own walk around, I noticed my daylight/driving light was out (both on the drivers side). These items had be caught in the past by your service people. Diligent work and followthrough. Mentioned was a few liquids were low (break fluid & power steering fluid), also in the past those would have been adjusted or added. Knowing that I will be having more work coming soon (150,000 mi service). More

Good, helpful service I went in for one service, and they ended up doing three without any questioning. That saved me another long trip. The service advisor, Jessica Wile I went in for one service, and they ended up doing three without any questioning. That saved me another long trip. The service advisor, Jessica Wiley, who worked with me was very kind and helpful. She made everything so easy for me. More

Car recall service Anthony was great, friendly, and informative. He provided me with up to date calls regarding my car. Would highly recommend this dealership and workin Anthony was great, friendly, and informative. He provided me with up to date calls regarding my car. Would highly recommend this dealership and working with Anthony. More

Recall service The dealer is prompt and nice service. The employees were friendly. Would recommend this dealer to others. Service dept was a little confusing due to The dealer is prompt and nice service. The employees were friendly. Would recommend this dealer to others. Service dept was a little confusing due to remodeling. More

sales Department lie's, Service doesn't follow up Multiple lies durinsales process had us second guessing our purchase. Once delivered we had a few questions for service. They said they did delivery Multiple lies durinsales process had us second guessing our purchase. Once delivered we had a few questions for service. They said they did delivery inspection that they definitely had no time to do after the car was driven from another dealership and then keys given to us. They had to ask Subaru corporate a question and after a month I still haven't heard a peep. More

Oil change Very helpful but my lane change sounds still aren’t working. I will have to come back another time. I also wish the complimentary car wash came with a Very helpful but my lane change sounds still aren’t working. I will have to come back another time. I also wish the complimentary car wash came with a dry. Don’t like water spots :) More

Efficient, friendly I arrived early for my service appointment. We discussed which services I wanted for today and which ones could wait until next oil change. They must I arrived early for my service appointment. We discussed which services I wanted for today and which ones could wait until next oil change. They must have gotten my car right in because it didn’t take as long as I expected. It was washed and ready to go within an hour. More

Friendly and professional Ian the service rep was very friendly. I appreciate his patience with us. Being first time Subaru owners we had lots of question and he was happy to a Ian the service rep was very friendly. I appreciate his patience with us. Being first time Subaru owners we had lots of question and he was happy to answer all of them. More

Great honest friendly service! I had to bring my Subaru Outback to this dealership by default... they were the closest one to where my car was being delivered and it needed to have I had to bring my Subaru Outback to this dealership by default... they were the closest one to where my car was being delivered and it needed to have the passenger airbag recall taken care of. From the first phone call I made to inquire about an appointment to the time I picked up my vehicle I can say this is the nicest, friendliest car dealership I have ever dealt with. When I brought the car in they asked what else I needed done to the car without being pushy or trying to get me to do unnecessary things to my vehicle just to make it more expensive. They took care of the recall, did an oil change and gave me a list of service items that my car needed letting me know I could have them taken care of when I got home (which was 3 hrs away). I truly valued the courtesy of the employees at this dealership and the honesty with which I felt I was treated. It’s too bad I live too far away from it and I can’t bring my car to be serviced here regularly. More

Purchase new car and have car serviced The team at Subaru sales delivered great customer service even during having construction done to the dealership. James and Helen are great people to The team at Subaru sales delivered great customer service even during having construction done to the dealership. James and Helen are great people to work with. The service dept did a great job with service and communications. More