Rairdon's Subaru of Auburn

Do NOT buy from this dealership. Rairdon Subaru sold me a car they had already sold to another customer. After owning the vehicle for less than 24 hours, I received a text stating I n Rairdon Subaru sold me a car they had already sold to another customer. After owning the vehicle for less than 24 hours, I received a text stating I needed to return the car. After returning the vehicle, Subaru placed an order for replacement, but it would not be in for another month. During the four weeks while I waited for the new vehicle to arrive, not only did the original loan go through (I received a bill for a car I no longer owned) but the title arrived at the dealership with my name on it. Subaru was able to cancel my loan (after I let them know it wasn't cancelled), but I had to drive in to sign paperwork. The following week, when the title came in with my name, I once again had to return to Subaru to sign paperwork - of which Subaru had already signed/Notarized. Despite the multiple trips I took to Rairdon's Subaru to clean up their mistake, a car loan on my credit report that is inaccurate, and waiting an extra month for my vehicle, Subaru only offered a couple hundred dollars off as their apology, stating that nothing that had occurred warranted any more of a discount. I have worked customer service for years and know there is more they could have done but chose not to so they could make money. I chose to NOT buy the car from Rairdon's, but instead went to Subaru of Puyallup where I received excellent customer service and over 2% OFF my loan rate! Much better deal and MUCH better service at Subaru of Puyallup! More

Work as requested - did not pressure for additional work Work as requested and limited to my request - did not pressure for additional work. Additional service was suggested - as is always the case, but bei Work as requested and limited to my request - did not pressure for additional work. Additional service was suggested - as is always the case, but being a retired mechanical engineer I know what needs to be done and what is just additional revenue for the dealer. More

Excellent service. From scheduling thru service and departure your employees make us feel and know our needs and satisfaction are their top priority. My wife was with m From scheduling thru service and departure your employees make us feel and know our needs and satisfaction are their top priority. My wife was with me and raised a question about pairing her cell phone to the car, It was done without hesitation and on the spot. Thank you, More

New Vehicle purchase experience Laura provides detail information overview on car delivery and a great mentor to her colleague. Unlike its competitors, this dealer did not provide tw Laura provides detail information overview on car delivery and a great mentor to her colleague. Unlike its competitors, this dealer did not provide two free oil changes to customer purchasing new vehicle. More

Awesome customer service each time I go. Everyone has been very nice and helpful. I love the redone waiting area, it is very comfortable. Won’t go anywhere else been very nice and helpful. I love the redone waiting area, it is very comfortable. Won’t go anywhere else More

I appreciate this dealership. I appreciate that the oil was changed. I was told it would be vacuumed. But it wasn’t. For the price of your oil change, I think vacuum could have been performed. was changed. I was told it would be vacuumed. But it wasn’t. For the price of your oil change, I think vacuum could have been performed. More

Every time I go to Subaru in auburn they are honest and friendly and work with you to not only fix the problem but make sure you understand why or what happened. They are the only place I trust with my SUV friendly and work with you to not only fix the problem but make sure you understand why or what happened. They are the only place I trust with my SUV. More

COMPLETE NIGHTMARE IN SERVICE. I don't know if it's because of I'm a woman or what, but I have been COMPLETELY taken advantage of. I brought my 2011 Tribeca in for TWO separa I don't know if it's because of I'm a woman or what, but I have been COMPLETELY taken advantage of. I brought my 2011 Tribeca in for TWO separate issues COVERED by my extended warranty about 7 weeks ago. That's not a type-o, literally 7 weeks ago! They didn't fix either of the issues, but because they didn't fix the first one and opened the second warranty claim, I now have to pay two deductibles. They replaced bushings, a vacuum pump, a vacuum pump hose, TWO ECMs, TWO O2 sensors and finally brought in an engineer to diagnose the real issue (which was that the hose was installed backwards). After they finally fixed the 2nd issue, I came to pick up my vehicle and was told because they messed up on the 1st one, I would have to pay a second deductible and that I have to talk to my extended warranty company. EXCUSE ME. WHY would I need to do that? Why not take responsibility for your actions??? Have not dealt with anyone with the level of disrespect before. More

EXPRESS SERVICE Exceptional customer care from service staff and mechanics. It was a very busy day for all and they did their best to answer questions and provide ser Exceptional customer care from service staff and mechanics. It was a very busy day for all and they did their best to answer questions and provide services in a timely manner. More

I had my outback oil’s changed and swapped out for winter tires. To swapping out the tires they’re changed me for $25.00 . After the service I drove for 10 miles the tire pressure monitor light was on. I hav tires. To swapping out the tires they’re changed me for $25.00 . After the service I drove for 10 miles the tire pressure monitor light was on. I have to drove 10 miles back to fix it. Then they want to charge $85.00 to reprogram the monitor . They should let customers know this issue when the car at the service. I could swapped the tire for free at discount tire. More