Rairdon's Subaru of Auburn

Negligent, dirty, irresponsible service. I recently took my car in for an oil change, several standard services (e.g. air filter, spark plugs, etc), and two recalls. When I picked the car up, I noticed a st my car in for an oil change, several standard services (e.g. air filter, spark plugs, etc), and two recalls. When I picked the car up, I noticed a strong oil smell (headache inducing smell), but assumed maybe it would go away. Two days later, I went to strap my daughter into her car seat and noticed something seemed odd. The seat was in its usual place, but something was different and I couldn’t quite place it. It was only when I pushed on the seat, after already buckling her in, that I realized it had been completely uninstalled and NO ONE SAID A THING to me. I was so shocked and horrified because if I hadn’t been paying attention, I easily could have driven off with my daughter in an unsecured seat. I called and screamed at whatever service person was on duty at 6:50am, before reinstalling the seat, so I could go about my day. The only thing he said was “legally our service techs can’t reinstall car seats.” Um, that’s great, but if you’re so worried about liability, shouldn’t you say something to me, so at least I know to reinstall the seat? I noticed that the latch system was completely in the wrong location, so who knows what they did to my car seat. For all I know, it’s been damaged. The manager then called me back to say he didn’t even know why any service tech would have been in the back seat. When I reached my destination and took my daughter out of her seat, I also discovered the source of the oil smell. Whatever service tech had removed the seat from my car also left his dirty oil stained rag in my car, right below my daughter’s car seat. So, she was also inhaling oil fumes the entire ride. The manager later called back and basically said sorry and that “the situation has been rectified”, but provided no detail. Regardless, that is the last time I will go to Rairdon Subaru and I won’t ever buy another car from any Rairdon location ever again. Definitely inspect your car after getting any service done at this dealership. More

They failed to mention the Mazda I was looking at smelled like cigarettes and had an abused interior. When I told the person he said "oh well why don't you try to get it out?". It was a waste of two hours d like cigarettes and had an abused interior. When I told the person he said "oh well why don't you try to get it out?". It was a waste of two hours driving to see the car. More

Crappy experience. Did online app. Was told we could get into a 350 payment. Got there and they wanted 3000 more down and 400+ payment. Drove 4 hours just for them to be just like every other dealership. Y into a 350 payment. Got there and they wanted 3000 more down and 400+ payment. Drove 4 hours just for them to be just like every other dealership. You would think with COVID this wasn’t the first online application. It was a crappy experience. More

I have a lease on my Subaru the is ending in February. I got it at the old version of this dealership, Mike Scharf Subaru. They were co awesome I decided to take a drive to Auburn to see about getting anoth got it at the old version of this dealership, Mike Scharf Subaru. They were co awesome I decided to take a drive to Auburn to see about getting another lease. I was surprise to see that the cars here were almost 5,000.00 more than at the Tacoma Subaru dealership. I was working with a young woman that knew nothing about leasing and had to keep running back and forth to her manager. She was so sweet that that did not bother me. What bothered me was that I know I have bad credit but I have a co signer that has awesome credit. Well they gave me less that what my car is worth ( 2017 Impreza with 26,000 miles) they said it was worth 12,000.00, but I can sell it on my own for 18,000.00. So they tacked another almost 3,000.00 on the price of a new lease because of the difference in what I owed and what they would give me. then told me to get the same deal I had now I would have to put 16,000.00 down! xxx? We only had to put 6,000.00 down last time. I asked to talk with the manager because I could not believe that. He was very nasty and condescending and told me that cars had better safety features and cost more now. well guess what my 2017 Subaru Impreza premium had the blind spot camera that the 2021 Impreza does not. So what are the new features that cost so much more? Even if the car was Worth the asking price no way would I ever go back to this dealership as long as the manager is still there. BTW I went to Tacoma Subaru after this terrible treatment and was offered 6,000 down and 155.00 a month payments for a 23,000.00 Subaru Impreza Sport the same care they wanted 28,000.00 for......way better deal, cost and treatment! Go to any other Subaru dealership if you want to be treated with any type of respect! More

Great Customer service. This gal named Jessica Wiley in the service department was so nice and helpful to me when I brought my Impreza in for a small window repair. She took my car in right away and put me the service department was so nice and helpful to me when I brought my Impreza in for a small window repair. She took my car in right away and put me into a nice Crosstrek loaner car. Not too long after that I came back in with my brother and financed a new Subaru Crosstrek and trade my Impreza in. Got a great low interest rate on my new car and super friendly helpful staff. More

Great Customer Service! A big thank you to Ian in the Service Department! He is friendly, conscientious, and went above and beyond in taking care of my service needs. Simply A big thank you to Ian in the Service Department! He is friendly, conscientious, and went above and beyond in taking care of my service needs. Simply amazing customer service. More

Our sales rep was friendly, helpful and informative. She went the extra mile to answer our questions and make it work. I'd buy here again. went the extra mile to answer our questions and make it work. I'd buy here again. More

I dropped in with a problem and they fit me right in and gave me a loaner car while they did four plus hours of work! Great experience gave me a loaner car while they did four plus hours of work! Great experience More

I've purchased two vehicles at Rairdons Subaru and both experiences were great. Their staff is incredibly nice and professional and they go out of their way to make me feel comfortable. I'd highly recommen experiences were great. Their staff is incredibly nice and professional and they go out of their way to make me feel comfortable. I'd highly recommend them! More

Professional and Friendly Rairdon's Subaru Service Dept.personnel are always friendly and professional. They work to keep you from having to wait too long to be served and, whe Rairdon's Subaru Service Dept.personnel are always friendly and professional. They work to keep you from having to wait too long to be served and, when you make an appointment, they're quick to complete the work. I have no complaints other than the car wash didn't work the day I was there because it was too cold. I kind of consider that car wash part of the extra you pay at the dealer when bringing your car in for routine maintenance, but I guess you can't control the weather. More