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Rairdon's Subaru of Auburn
Auburn, WA
221 Reviews
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Showing 221 reviews
September 22, 2018
Communication Communication Communication Communication and customer service is greatly missing here. Several miscommunications internally between salesperson and management caused confusion Communication and customer service is greatly missing here. Several miscommunications internally between salesperson and management caused confusion on when to pick up our new car. Several calls and texts conflicting with one another were made to us regarding when to pick up the vehicle. Once we got the vehicle, (its great by the way) we were told that the general manager would call us the next day to talk with us and to "make it right". This was repeated to us several times by the sales manager. The general manager still has not called and its 3 days later. This was the worst purchasing of a car ever. I am a long time subaru owner and have shopped at this dealership when it was owned by Scarff and it was amazing. The new owners model leaves the customer in the dirt...sales first customer second. Please note, I very rarely write reviews but this experience was over the top messed up.! More
by SubaruRN
Employees Worked With
Sales manager and salesperson
August 16, 2018
Adjusting to New Ownership Appreciated the help of one of the original staff. After 20+ years at this dealership location, it would have been a positive customer relation effort Appreciated the help of one of the original staff. After 20+ years at this dealership location, it would have been a positive customer relation effort to recognize loyalty through more trust with loaner car sign out. More
by Subiefan
Employees Worked With
Patrick Wortham, Justin Shecton
August 14, 2018
Excellence In finding a new vehicle two things are important. The vehicle and the salesman. We were sold on the Subaru and our salesman, Tim Timberlake, was the In finding a new vehicle two things are important. The vehicle and the salesman. We were sold on the Subaru and our salesman, Tim Timberlake, was the reason we followed through with purchasing our Outback. Tim answered all of our questions and went far beyond what was expected. Two wonderful entities made for a great result. Thank you Rairdon Subaru for a wonderful experience. More
by Teddy
Employees Worked With
Tim Timberlake
July 30, 2018
Happy with the service I received at Rairdon's Subaru of Aub Prompt, courteous service. Also, appreciate the coffee-chocolate machine. Car was serviced at delivered as promised. Recommended replacing air filter Prompt, courteous service. Also, appreciate the coffee-chocolate machine. Car was serviced at delivered as promised. Recommended replacing air filter which we did and works as expected. More
by subarureview
Employees Worked With
Pete Mirante
June 30, 2018
Michelin Tire Installation Madison Hunt was very helpful giving me quotes on Michelin tires. She phoned when tires were available. The installation and alignment went smoothly. Madison Hunt was very helpful giving me quotes on Michelin tires. She phoned when tires were available. The installation and alignment went smoothly. She phoned when job was complete. Madison is very efficient friendly and courteous. I will gladly seek her help on future service needs. More
by Jans Subaru
Employees Worked With
Madison Hunt
June 15, 2018
Quick and easy I Went in for my first oil change, and everything went smoothly as expected. They even had my car ready 20 minutes earlier then anticipated. I Went in for my first oil change, and everything went smoothly as expected. They even had my car ready 20 minutes earlier then anticipated. More
by LuizC
Employees Worked With
Madison
May 11, 2018
Great customer service! Friendly staff. My only issue is that a few items which were in my center console were on the floor behind the console. No big deal but did the technician have to go My only issue is that a few items which were in my center console were on the floor behind the console. No big deal but did the technician have to go through the center console to do work on the passenger side airbag inflator? More
by karenyamane
Employees Worked With
Madison
May 08, 2018
WORST DEALERSHIP EVER! WORST SERVICE EXPERIENCE EVER! I WILL NEVER EVER RETURN TO THIS DEALERSHIP AGAIN OR WILL I EVER RECOMMEND THIS DEALERSHIP TO ANY OF MY FRIENDS, FAMIL WORST SERVICE EXPERIENCE EVER! I WILL NEVER EVER RETURN TO THIS DEALERSHIP AGAIN OR WILL I EVER RECOMMEND THIS DEALERSHIP TO ANY OF MY FRIENDS, FAMILY OR CO WORKERS. Service Manager Hubert Jeter was VERY UNPROFESSIONAL, RUDE, SUPER DEFENSIVE, xxxxxxx, and xxxxxxxxx. I brought my vehicle in for a no start concern and the vehicle randomly dying on me at 2:30AM, and the result was to replace an entire engine harness because there was "damage" done to it. I have NEVER touched my car since I have owned it and nor have I had anyone else besides a Subaru Dealership where "Professional Technicians" are trained to do so. Of course the damage was done at their facility and claim it wasn't done, my car is 2016 Hyper Blue Sti with only 14, XXX miles on it. As I was told from the technician who worked on the vehicle and the service manager "Once the engine harness is disconnected it will prevent your vehicle from running.", now why would I want my car to stop working in general to begin with?! Its super frustrating that the dealership can't even own up to its own mistakes and yet want to charge me $4,000 + tax! Forgot to mention they also CHARGED me $80.00 + for diagnosis, when clearly my car is still under its FACTORY WARRANTY! I will definitely be taking this up with Subaru Corporate of America. More
by oVo7x
Employees Worked With
Hubert (Service Manager)
May 03, 2018
Service Brought car in for oil change. Madison did a great job following up with recommendations for future service to include estimated costs so that I could Brought car in for oil change. Madison did a great job following up with recommendations for future service to include estimated costs so that I could budget accordingly More
by Outback9
Employees Worked With
Madison
April 28, 2018
Airbag recall & oil change & brakes Everything was done very promptly & they did my brakes for me & I didn’t ask for that when I called for an appointment, very excellent service & care. Everything was done very promptly & they did my brakes for me & I didn’t ask for that when I called for an appointment, very excellent service & care. More
by Sunnydesertgirl
Employees Worked With
Service writer (a woman) very nice!
