Rairdon's Subaru of Auburn

car recall and service I received a mail notice about a recall on my 3 month old 2018 Subaru Impreza. I tried for over a 3.5 weeks almost daily to make an appointment and wa I received a mail notice about a recall on my 3 month old 2018 Subaru Impreza. I tried for over a 3.5 weeks almost daily to make an appointment and was either left to voicemail with no returned calls, or was told they were “short staffed and too busy” to make an appointment. A couple weeks after my recall was finished I took my car in for it’s first 6000 mile service. I was told the appointment would be approx 90 minutes. I waited at the dealership and after 90 minutes was told by staff that the mechanic had “spilled the oil all over my engine” and it would be another hour while they cleaned my engine. After 2 hours of them idling my car, driving my car around trying to burn off the oil and smoke they told me it was as good as it was going to get. I was told to drive with my fan all the way up and windows rolled down in pouring rain as the smoke should burn off in a few days. Subaru of Auburn provided hardly any compensation for what happened. They didn’t replace the gas in my tank that was used while running and driving my car for 3+ hours, they only offered a $10 discount and told me there wouldn’t be a manager in that I could speak to for 5 days. The dealership is unprofessional and doesn’t offer any compensation for their consequences that THEY created. More

Oil Change Every time I come here I get great customer service and everyone is very friendly. They work very fast to get my car serviced in a timely manner. Every time I come here I get great customer service and everyone is very friendly. They work very fast to get my car serviced in a timely manner. More

30k service Good information about the 30k service was provided by the friendly service advisor. The service was done in a timely manner. Scheduling the service Good information about the 30k service was provided by the friendly service advisor. The service was done in a timely manner. Scheduling the service was also very easy. Thanks! More

Satisfied They did the work requested without trying to push other items on. They gave me a report but no guilt. I was happy with the customer service. Very fri They did the work requested without trying to push other items on. They gave me a report but no guilt. I was happy with the customer service. Very friendly. More

Fast and efficient I needed help with car’s battery. You got me in quick, fixed the problem and got me on my way. Jessica did a first-class job. Thanks! I needed help with car’s battery. You got me in quick, fixed the problem and got me on my way. Jessica did a first-class job. Thanks! More

DO not trust them Very poor professionalism. DUring the sales process they dont disclose the important details and surprise you at the time of car pick up. Do not tru Very poor professionalism. DUring the sales process they dont disclose the important details and surprise you at the time of car pick up. Do not trust them at all. I was given a demo car and never told about it during the whole sales process. I was only given one car key and now they are asking me to drive up 60 miles to dealership again to get a second car key - for a new car purchase! More

Recall appt Jessica greeted me with a friendly smile and was very clear in her communication. The facilities were tidy and everyone working in the service departm Jessica greeted me with a friendly smile and was very clear in her communication. The facilities were tidy and everyone working in the service department was professional and friendly. All went smoothly and my car was ready on time. More

Great Mark was super helpful and nice. My oil change was done in an hour which I really appreciate. They filled my tires as well. Thanks. Mark was super helpful and nice. My oil change was done in an hour which I really appreciate. They filled my tires as well. Thanks. More

2017 imprezza Brought my car in for oil change. I found that we needed 30k service done. I also found out there was a recall that needed to be done. After telling m Brought my car in for oil change. I found that we needed 30k service done. I also found out there was a recall that needed to be done. After telling me they could do it all right away with about a 2 hour wait, I agreed. Jessica my service advisor approached me a couple minutes later and apologized and said they only had 1 technician and were not going to be able to complete today. I was offered a loaner car or a ride home to leave my car overnight. I took a ride home. I was called the next morning to say that my car was complete. They offered to come pick me up but I already had a ride. My car was washed and looked great. I realize that situations sometimes get screwed up but I appreciate the honesty from Jessica and she was very professional how she handled the issue. I have purchased a number of vehicles in the past many years and I have definitely enjoyed all interactions with service members here. Thank you More

Very good job exclamation The customer service representative was very polite and very quick. I felt that we experience was very good in Atlanta go back for my next oil change. The customer service representative was very polite and very quick. I felt that we experience was very good in Atlanta go back for my next oil change. More