Rairdon's Subaru of Auburn

My service advisor, Anthony was amazing!!!!! Anthony was great. Recently I had a bad experience at Walker Subaru so I was wary. He restored my faith in Subaru.he would be a great manager. Anthony was great. Recently I had a bad experience at Walker Subaru so I was wary. He restored my faith in Subaru.he would be a great manager. More

Airbag recall Recall was done in a timely manner.. Was met courtesly by the service person (don’t remember name). He gave me approximate time vehicle would be rea Recall was done in a timely manner.. Was met courtesly by the service person (don’t remember name). He gave me approximate time vehicle would be ready, which it was. Would recommend this place. More

The best service around! Always a wonderful experience. Super nice and knowledgable staff. The facility is lovely too. Even the bathrooms are nice!!! Thank you and keep up Always a wonderful experience. Super nice and knowledgable staff. The facility is lovely too. Even the bathrooms are nice!!! Thank you and keep up the great work!!! More

60000 mile inspection They performed exactly what they charged me for. Oil change and rear differential we’re fine. The “27 point inspection” is just that, a inspection. Th They performed exactly what they charged me for. Oil change and rear differential we’re fine. The “27 point inspection” is just that, a inspection. They just look at it, and if it needs attention, they will not address it in service, and didn’t bring it up in report. In my case, battery terminal was corroded and I know they looked because the terminal cover was back on when it was off when I left it. They state multiple times in the invoice, “we perform a complete walk around of your vehicle in efforts to get it back to you in better shape than when you left it.” Not true, they’ll just literally just look at it and let you take it home how you left it. More

Great service Made an appointment for a warranty computer update. they were polite, organized and ready when I arrived. Waiting area was comfortable and clean wit Made an appointment for a warranty computer update. they were polite, organized and ready when I arrived. Waiting area was comfortable and clean with great coffee that was on the house. Car was done on time and delivered to me washed and ready to go while I waited. More

Service & new tires. Outstanding professional staff and my entire experience from making the appointment to picking up my car was outstanding. This was a regular maintenan Outstanding professional staff and my entire experience from making the appointment to picking up my car was outstanding. This was a regular maintenance service visit, plus purchasing 4 new top of the line Goodyear tires with a 60,000 mile warranty. Included was a no charge 27 multi-point vehicle inspection. More

Oil Change Fast and friendly. Was told to expect an hour but was out in 45 minutes. Wait room was clean and the chairs were comfy. Will go again. Fast and friendly. Was told to expect an hour but was out in 45 minutes. Wait room was clean and the chairs were comfy. Will go again. More

car recall and service I received a mail notice about a recall on my 3 month old 2018 Subaru Impreza. I tried for over a 3.5 weeks almost daily to make an appointment and wa I received a mail notice about a recall on my 3 month old 2018 Subaru Impreza. I tried for over a 3.5 weeks almost daily to make an appointment and was either left to voicemail with no returned calls, or was told they were “short staffed and too busy” to make an appointment. A couple weeks after my recall was finished I took my car in for it’s first 6000 mile service. I was told the appointment would be approx 90 minutes. I waited at the dealership and after 90 minutes was told by staff that the mechanic had “spilled the oil all over my engine” and it would be another hour while they cleaned my engine. After 2 hours of them idling my car, driving my car around trying to burn off the oil and smoke they told me it was as good as it was going to get. I was told to drive with my fan all the way up and windows rolled down in pouring rain as the smoke should burn off in a few days. Subaru of Auburn provided hardly any compensation for what happened. They didn’t replace the gas in my tank that was used while running and driving my car for 3+ hours, they only offered a $10 discount and told me there wouldn’t be a manager in that I could speak to for 5 days. The dealership is unprofessional and doesn’t offer any compensation for their consequences that THEY created. More

Oil Change Every time I come here I get great customer service and everyone is very friendly. They work very fast to get my car serviced in a timely manner. Every time I come here I get great customer service and everyone is very friendly. They work very fast to get my car serviced in a timely manner. More

30k service Good information about the 30k service was provided by the friendly service advisor. The service was done in a timely manner. Scheduling the service Good information about the 30k service was provided by the friendly service advisor. The service was done in a timely manner. Scheduling the service was also very easy. Thanks! More