Rairdon's Nissan of Auburn - Service Center

Aaron Torres is very nice and very apologetic because they are super busy and explained that it will be a long wait but it’s ok as long as the staff especially Aaron is very friendly and good customer se they are super busy and explained that it will be a long wait but it’s ok as long as the staff especially Aaron is very friendly and good customer service,no problem.Thank you so much for servicing my car and answered all my questions. More

I took my vehicle in for a recall service and they were prompt and professional with their work. prompt and professional with their work. More

I made the appointment the week before and because the service included alignment the scheduler recommended Monday instrpead of Saturday because he said it was very busy on Saturday. They gave me options service included alignment the scheduler recommended Monday instrpead of Saturday because he said it was very busy on Saturday. They gave me options for arriving. I was there by 9 am know Ing it was going to be a couple hours. The service tech confirmed that and I went for a walk for about an hour. When I arrived back I was told it was going to take longer. I noted that the car was still parked from 9 am. He just said they were backed up. So now I was facing another 3 hr wait. I told them I was waiting without a ride. All I could do was rent a car which I did. So I had to incur a $35.00+ charge because it was impractical to wait. The service tech could have called in the morning telling me they were backed up and been given the option to show up later or something else. It was not his fault and he handled the best he could without emotion. He did apologize for the delay that was out of his control. More

Fantastic customer service from Aaron Torres, in the service department. I had been trying for weeks to get an oil change. So he had me come first in morning, got me in and out so I could meet my Hospi service department. I had been trying for weeks to get an oil change. So he had me come first in morning, got me in and out so I could meet my Hospice nurse, plus because of the ongoing problem, even showed more great service by giving a discount. I was impressed, bought my car there, and all my service has been done there! Again 100% to Rairdons Nissan of Auburn great job Aaron! More

They are informative, courteous, on time as given, and respectful of my car, the COVID situation and my time. respectful of my car, the COVID situation and my time. More

Friendly staff and well done services. Last time I Friendly staff and well done services. Last time I received 3 car washes as gift, this time, after spent near $1,000 in services, I asked a car wash Friendly staff and well done services. Last time I received 3 car washes as gift, this time, after spent near $1,000 in services, I asked a car wash as a bonus, and I heard that the new management removed this kind os “costumers” cultivation. Really? More

This was as bad an experience as I have ever had anywhere. We had a service appointment, left the car the day before the appointment; almost a week later, the problem had finally been diagnosed. T anywhere. We had a service appointment, left the car the day before the appointment; almost a week later, the problem had finally been diagnosed. Then it took another two weeks to get the car back. More

They did a great job very professional kept me informed of what was going on at all times They gave me a great price for the entire service definitely would recommend them. of what was going on at all times They gave me a great price for the entire service definitely would recommend them. More

Service Dept has a problem with communication and made up charges, be wary of the BS rodent kit. charges, be wary of the BS rodent kit. More

Consistently Great customer service and quick turnaround on my service. on my service. More