
Rairdon's Nissan of Auburn
Auburn, WA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 PM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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While the dealership had made a mistake, the manager - Jay Miller, blamed it on me and treated me like I was dirt. He was completely disrespectful, he never gave me eye contact and at one point physically Jay Miller, blamed it on me and treated me like I was dirt. He was completely disrespectful, he never gave me eye contact and at one point physically put his hand up in my face and said, "We are done." I have never been treated so poorly in my life! I understood a mistake had been made, all I wanted was an apology and the only time I heard a sorry was when I was walking out of the store in tears and he said it with a cocky smile on his face. I was appalled. Never ever go to this place. Read reviews below mine and see that he has several of the same complaints against him. That looks bad on the dealership that he clearly has complaints and they do not care about their customers enough to either educate him or fire him. DO NOT go to this dealership! More
I was extremely disappointed with the sales process and commitment of the leadership staff. There was multiple instances in which verbal commitments, communicated expectations and delivered results did no commitment of the leadership staff. There was multiple instances in which verbal commitments, communicated expectations and delivered results did not align. After you take possession of the vehicle, the finance and sales team will not fulfill what’s been stated or agreed upon. Shame on me for not getting it in writing first. I didn’t realize I had to document every agreement or promise to protect myself during the process. Buyer beware, I would strongly suggest placing your business with another Nissan dealer, in my personal experience, I cannot nor will I ever recommend this dealer to anyone in the area. Save your money, save your time, and give you business to a more deserving dealer trying to earn an honest living. More
Well, at first it seemed I found the car I wanted. I went there to look at/buy an 03 Nissan Xterra........Looked nice, drove ok, so I bought it, along with an extended warranty. Also, didnt get much for the there to look at/buy an 03 Nissan Xterra........Looked nice, drove ok, so I bought it, along with an extended warranty. Also, didnt get much for the trade in. I am in the Navy and I am proud to serve. What i'm not proud of, is defending these people, and giving them the opportunity to rip people off, when buying a used car. back to my Xterra.At first it was ok, but I noticed it was out of alignment right off the used car lot, and the front shocks were not working as well as they could have been. Next the transmission started clunking, so I took it back in for a look. After the truck was on the lift, I could see that the transmission's output shaft seal was leaking,as were the rear shocks..not to mention the under body was covered in rust. I was told that they were going to do nothing about it. Finally, they agreed to replace the vehicle with another one, but didn't give me the thousand dollars for my trade towards the other vehicle, in essence, stealing my trade in. The replacment car is a 2003 pontiac vibe gt, which all in all, is a good car. This one was no exception untill the radiator started leaking. I went to Rairadons to have them look at it, and even with the warranty, they wanted 109.00, just for the look. If there was something wrong, the 109.00 would go toward my deductable on the warranty???? thats what they told me. I warn you....some people have great experiences her i'm sure, but if you wind up buying a used car, save yourself the trouble and buy somewhere else........or get screwed! More
I located a vehicle on the internet that I wanted to get a chance to test drive. The vehicle was located at Rairdon's in Monroe. I sent an email and shortly thereafter had both a phone call and an email i a chance to test drive. The vehicle was located at Rairdon's in Monroe. I sent an email and shortly thereafter had both a phone call and an email in return. Since I was not able to make it to Monro, I asked if the vehicle could be driven to the Auburn lot. The vehicle was available for me to test drive on the day and at the time I requested. The negotiations on the vehicle were straight forward and up front. The salesman Marco provided the information that I requested regarding the value of my trade-in and the value of the vehicle I wanted to purchase. There was no need to go back and forth with the sales manager. The only thing that put me off was that the salesman was filling out a credit application and asked for my social security number. I was not financing the vehicle so there was no need for that information or for the finance form. I was told that no one had access to that information, but that the information was kept on file for two years. Their was no need for my social security number to license or title the vehicle, so they were asking for personal information for which they had no legitimate need. Had they not asked for my social security number and attempted to fill out a credit form, I would have rated the service a five. More
Had a great experience at Rairdon of Auburn! The first thing I noticed, there weren't 20 salesmen waiting to pounce on you upon arrival. I would highly recommend Richard Samuels, to help with your pu thing I noticed, there weren't 20 salesmen waiting to pounce on you upon arrival. I would highly recommend Richard Samuels, to help with your purchase. He's got a great outgoing personality and laid back approach. He won't sell you something you wouldn't be happy in. He's also a man of his word and has kept his promises. Hopefully, you'll have Fred as your finance guy. Very helpful as well. This is a low pressure dealership, which puts people at ease right away and they don't try to slam you into something just to make a buck. They go out of their way to make sure you're happy. More
RUDE AND DONT CARE ATTITUDE... This is my feedback in short and i could see its true reading other reviews... What happened: We went to thier showroom becuase in the internet they have quoted very le short and i could see its true reading other reviews... What happened: We went to thier showroom becuase in the internet they have quoted very less price compared to the other dealers.. the car was perfect... the showroom was good.. everything was fine... now they started thier tric. we need to finance only through them and ofcourse they have quoted a very high interest rate than what i can get outside.. after lot of conversation I told them i will finance through other bank they said ok.. i got a interest finance and went to them then they told no i spoke to my manager and my sales manger is saying that we should finance only through them.. if you want you can call him and check.. THE MANAGER .. THE BOSS.. THE OWNER OF NISSAN (he thinks) : Manager: you got to finance through us or else you can go anywhere "i dont care". Us: you cant speak to a customer like this Manager: I dont care we cant help you US: we are not happy with the way you are treating the customer Manager: Thank you i really appreciate this.. and he just hang up the phone You have a good prducts and a lovely showroon but not proffesional people to sell your product Sales person : duke Manager: Miller Nissan has quality products and a lovely showrooms.. But not a proffesional people to sell them.. just check the user rating for this showroom you will find simillar feedback... More
This is the second experience with purchasing a brand new Nissan vehicle in Auburn. As always the staff is very friendly and supportive. We thoroughly enjoyed our sales associate Richard Samuels. He was a Nissan vehicle in Auburn. As always the staff is very friendly and supportive. We thoroughly enjoyed our sales associate Richard Samuels. He was a great salesperson who did not try to put us in a vehicle that would not fit our budget, or was not what we were looking for. He was very honest and straight forward about our deal. We highly recommend anyone purchasing a vehicle from this dealership to go to Richard Samuels. More
From the moment I walked in A++++ The staff were all From the moment I walked in A++++ The staff were all friendly and seemed to have great pride in their vehicles! I'm a very research-oriented person From the moment I walked in A++++ The staff were all friendly and seemed to have great pride in their vehicles! I'm a very research-oriented person so I like doing a lot of research before I go anywhere... and I think my time/effort def. paid off! I'm in love with the car! What more can I say? More
My experience at this dealer was great, the Sales consultant listen to what I had to say. Yes I have refered my sister to this dealer and she also bought a Suv. Todd A Fee was great to work with, he consultant listen to what I had to say. Yes I have refered my sister to this dealer and she also bought a Suv. Todd A Fee was great to work with, he has a very postive attitude. I would recommend my friends and family. More
BE WARE, THIS DEALERSHIP IS ALL ABOUT BAIT & SWITCH. WE WERE LOOKING TO PURCHASE A NISSAN ROUGE AND HEARD FROM OTHER DEALERS THAT THIS DEALERSHIP QUOTES THE LOWEST PRICES BUT WHEN YOU SHOW UP TO BUY A C WE WERE LOOKING TO PURCHASE A NISSAN ROUGE AND HEARD FROM OTHER DEALERS THAT THIS DEALERSHIP QUOTES THE LOWEST PRICES BUT WHEN YOU SHOW UP TO BUY A CAR THEY END UP INCREASING THE PRICE ON YOU. DIDN'T BELIEVE OTHER DEALERS AND GOT AN EXCELLENT QUOTE ON THE ROUGE AND OUR TRADE IN HOWEVER WHEN WE SHOWED UP TO FINALIZE THE DEAL THEY STARTED ADDING ACCESSORIES AND INCREASED THE PRICE ON US. EMAIL'D THE GM WHO WAS QUITE ARROGANT AND RUDE. ***********DO NOT BUY FROM THIS DEALER************. More