Rairdon's Nissan of Auburn

My experience at the Nissan of Auburn was fabulous. Todd Fee helped my dad and I out and he was very kind to us. He was able to give us a great price for my brand new Nissan Sentra 2013! Todd made my "first Fee helped my dad and I out and he was very kind to us. He was able to give us a great price for my brand new Nissan Sentra 2013! Todd made my "first car buying" experience an unforgettable one. More

Best customer service I've had! I've bought 5 cars and never have I dealt with such a good and intelligent sales person! Todd has been so delightful and helpful I couldn't have picked a better si cars and never have I dealt with such a good and intelligent sales person! Todd has been so delightful and helpful I couldn't have picked a better site! More

Now here we come to my experience with Nissan of Auburn; I called your service department at 11am on Saturday. I asked if your service team would be able to begin diagnostics on my vehicle today at all, and I called your service department at 11am on Saturday. I asked if your service team would be able to begin diagnostics on my vehicle today at all, and I was told absolutely we are free at 1pm to begin diagnostics. I drove my vehicle down and pulled to the service department, no one greeted me or assisted me in locating the right people to see, no warm friendly hello before I wandered around looking for someone to help me. After dropping off my vehicle I was informed that your diagnostics are for one hour and after the first hour I would be called; right around 2pm, to update me on whats going on with my truck. No service vehicle or loaner offered. My first phone call received by your department was at 4:35 to inform me that the vehicle had not been looked at and that your service lead was going to be out of town until Tuesday and it would not be looked on until then, no service vehicle offered. I was informed however at this time that I would be called first thing on Tuesday morning to be updated. At 10:30 Tuesday morning after waiting all morning I finally called your department myself. At this time I was told that they found the problem but the parts needed wouldn’t be there until tomorrow. I asked at this time politely if I could have a service vehicle as I have been patiently waiting and I have a need for one. I was told harshly that your dealership doesn't offer service vehicle for costumers. At this point I am relatively appalled at how your service department had been handling things and I was further frustrated that your company was unwilling to assist me with a vehicle when I am spending $700 dollars on repairs, and Toyota gave me one for a oil change. I called your office manager and told her my perspective on the poor costumer service I received from your service department and that I didn’t appreciate your company not offering a service vehicle. To me what separates a good dealership and a bad dealership when they both sell the same product is their customer service. And not offering service vehicles to your paying customers is poor customer service, as well as how your service department handled me and treated me was poor customer service. Your office manager told me she was going to have the Service manager handle my situation and that he would be contacting me very shortly. This was a huge mistake. I have never been greeted in a phone call with more contempt and annoyance in my life. He impatiently listened to me explain my frustrations, interupting me serveral times to say; HOLD ON HOLD ON HOLD ON, I NEED TO GET YOUR STORY STRIAGHT! I am thinking to myself, my “story”? Really your going to tell me I am telling you a story? And then following he says he cant just make a decision based on my “side”. Essentially he was treating me with an extreme amount of condescension and acting as though what I was saying couldn’t be taken at face value. I don’t spend $700 dollars to be treated like that. I was completely insulted by the entire conversation. He didn’t even tell me that he was going to do anything for me, he just said, I'll call you back, harshly. He later called me back to tell me that he was going to give me a vehicle to use, but even in this conversation the tone was cold and unfriendly. After the call ended, about 5 minutes later he calls me back, I answer the phone and he doesn’t even introduce him self or greet me with hello, he simply states; “before I do anything for you, do you EVEN have insurance?” At this point the condescension was at its highest, and I was completely insulted. I drove my vehicle to your dealership, this meaning I have vehicle insurance, unless your service manager was simply implying that I am a criminal and break the law and drive around without insurance. The entire experience was the worst in my life. I have never been so insulted and stressed and felt belittled by someone where I was spending money in the assumption that I would be treated like Nissan family. More

I was pleasantly surprised at the level of excellent customer service. Todd seemed to be extremely knowledgeable about all the vehicles and their options. He was patience, professional and easy to work customer service. Todd seemed to be extremely knowledgeable about all the vehicles and their options. He was patience, professional and easy to work with; I would happily recommend Todd and Nissan of Auburn to my friends. Cardinally, Adam Hall More

On 5-24-2013, my wife and I tested the new nissan altima with Whitney as our sales rep. I liked the car very much except for somewhat loud noise from the engine when the car made a sudden acceleration. An with Whitney as our sales rep. I liked the car very much except for somewhat loud noise from the engine when the car made a sudden acceleration. Anyways we got the price of something like 20, 700 with the coscto discount and fees. I never saw the official invoice of the car so I can not say for certainty I got a great price or not since Whitney scribbled the numbers to me. I thought the price was reasonable, but I didn't like the APR of 6.9 percent for 5 years and asked if I can get it for 1.9 for 60 months. After much back and forth I had decided the apr was not going to work for us and told Whitney we can't do it. He said before I want you to meet the manager. He told me my credit score is second tier and not first tier to qualify for 1.9 percent. I explained that I can get better rates from toyota and Honda and he told me angrily that you are comparing apples to oranges! He made me feel like I was a worthless piece of crap that ever live and deserve to die! Also, he informed me he has acess to what I am actively doing gong from Honda, toyota, etc at all the dealerships! That's when I told him I am not going to start an agrument and I left. I understand if he is having a bad day and not meeting his quota but it still is inexcusable to say I am second tier and never will qualify for good rates! He of all people should realize it is the poor and middle class that drive the economy! More

Quick to respond to initial contact . Got all information up front that I had asked for . Set up appointment and was straight forward , listened to My needs and wants . Transaction went smooth an information up front that I had asked for . Set up appointment and was straight forward , listened to My needs and wants . Transaction went smooth and put a smile on my face. Checked up on me to make sure everything was good and if i had any questions . I am going back to make sure I understand everything about my new purchase and the features. More

I was looking to buy a Nissan Murano 2012. I had already test drove this car and was sure this is the car I want to buy. I was just looking to find the best deal. I requested a quote from this dealership (a test drove this car and was sure this is the car I want to buy. I was just looking to find the best deal. I requested a quote from this dealership (among others in Puget sound). Joshua got in touch with me very quickly and sent me an initial quote. I asked him to also send me the quote for leasing and also, similar quote for 0% APR option (at the time of this review, there were two different deals, one with and one without 0% APR option). Oh boy, things started getting tricky at this point. Joshua would refuse to send me any numbers unless I go to their dealership. Their dealership is an 1.5 hour roundtrip drive for me! After about 5 emails, I decided to send my offer to them and see if they want to work with that since I was not getting any traction. Joshua responded, and I am quoting from his email: "That sounds like a great possible deal. However we are not authorized to confirm any deals over the phone or email. I would gladly enjoy assisting you here at our dealership and working out the best deal possible." I set up an appointment on Wednesday at 11. At 10, I decided to call to make sure everything is fine and that is when I talked to Todd (Joshua was not in office). He looked up my name and asked me to give him 10 minutes to look up the communication. He called me back fast and told me that there is no way they can take my offer and that not to waste my time driving them. His offer was 4K more than what I offered. When asked why Joshua responded that this was a great possible deal, he became very rude and aggressive. Very stressful experience. I believe this dealership was not transparent at all about the detail. They are using 70's sales technique to get you to dealership. Looking at other reviews, it seems that my experience is rather different, but maybe it is because I was working with Joshua. I did not see any review for him. BTW, after I responded to Joshua about my discussion with Tod, here is what he wrote: Anoosh, I apologize that Todd was unable to provide you with the monthly payment you had set in mind over the phone, but with the nature of the business, I can only hope for the best pricing that they can offer without knowing all of your information and presence at the store. I am very curious as what happens in that store that can change the price so much? I think I will never figure it out :) More

I called a few dealers in the Puget Sound area looking for my 2012 Leaf. I found Todd through a cold call and he was very straightforward and clear about what he could and could not offer. I called a fe for my 2012 Leaf. I found Todd through a cold call and he was very straightforward and clear about what he could and could not offer. I called a few more dealers and couldn't get anything close to what Todd offered. I assumed there must be some hidden charges or something else that made it "too good to be true". I called Todd back and explained that if what he quoted me was accurate that my friend would come too and we would each buy a Leaf. He confirmed, we showed up, signed some paperwork and drove away 45 minutes later. Simple, straightforward and painless. I would definitely go back. More

Jan. 8, 13. I entered a Lease agreement with a 2012 Leaf. When I picked up the car..on Jan. 11th. #1) The electric car wasn't fully charged. #2) The interior electronics showed different times; navigational When I picked up the car..on Jan. 11th. #1) The electric car wasn't fully charged. #2) The interior electronics showed different times; navigational system nor the current Charging Station(C/S)info was updated. The first 5 days of leasing the LEAF was nothing but grief; from inaccurate/obsolete C/S locations, to Non-existant,Paying 240V C/S. The interior display left a false impression of miles vs current battery capacity; drastically changing within a short driving distance. Example: 77 miles battery capacity (4 miles driving) drops to 56 miles, while driving ECO on a skeletal battery draw. Day 5 RT to Auburn. I requested a battery diagnostic, the MSN# and date of Lithium Battery. I am convinced the Lithium battery isn't keeping a proper charge. My request went on deaf ears. From 12:20pm - 6:30pm, I was plugged into dealership 110/120V C/S. They have no 240V C/S capacity on site. I left with 3/4 battery charge; just enough power to get back to WEST SEATTLE. Day 8, Nissan Auburn calls me to come in and sign incomplete lease paperwork. My response; "LEAF WILL NOT GET ME THERE AND BACK." (60miles RT). Day 14, RETURNED LEAF--TOO MANY INTERNAL PROBLEMS---from CORP level to LEAF car. Day 19---Purchased, (Not on Lease) a low budget 2012 Versa 1.8 S HB manual, internet price $12,507, to get out of LEAF. GENERAL MANAGER "Bait and Switched" base price to $18,353.00. NOT HONORING MILITARY SERVICE/Credit Score 740. OVERPRICED by $6,000. When confronted, he didn't adjust mistake, and told me to leave..(3 witnesses were present to this unprofessional ill-treatment and complete misrepresentation of low internet (NOW price). He didn't honer the price I agreed to pay. He strung me along until the very last signiture. I depended on the acuracy and validity (truth) when he was figuaring a monthly financial plan in accordance to his internet/NOW price. I had no cause to expect ill-treatment from the GM. Instead, he cooked the payment plan $264.00 monthly for 76months, after I shelled out $3000.00 downpayment from the low cost internet/NOW figure. NOWHERE DID IT STATE THERE WERE CONDITIONS TO THAT PRICE INTERNET/NOW price. One condition was military service; which I displayed my VA card, suddenly changed to "Active Duty Only"; dismissing my service time completely! An internal investigation is underway over this customer/Auburn dearlership (GM) maltreatment---3PM Jan. 30th, 2013. Sylvia Allen 206-914-2528 Beware future military personnel...this guy is not your BUDDY! You will not get an honest dealership price. Again, I am not making up the prices! It is for all to view but not EXPECT! More