Rairdon's Nissan of Auburn

I was pleasantly surprised at the level of excellent customer service. Todd seemed to be extremely knowledgeable about all the vehicles and their options. He was patience, professional and easy to work customer service. Todd seemed to be extremely knowledgeable about all the vehicles and their options. He was patience, professional and easy to work with; I would happily recommend Todd and Nissan of Auburn to my friends. Cardinally, Adam Hall More

On 5-24-2013, my wife and I tested the new nissan altima with Whitney as our sales rep. I liked the car very much except for somewhat loud noise from the engine when the car made a sudden acceleration. An with Whitney as our sales rep. I liked the car very much except for somewhat loud noise from the engine when the car made a sudden acceleration. Anyways we got the price of something like 20, 700 with the coscto discount and fees. I never saw the official invoice of the car so I can not say for certainty I got a great price or not since Whitney scribbled the numbers to me. I thought the price was reasonable, but I didn't like the APR of 6.9 percent for 5 years and asked if I can get it for 1.9 for 60 months. After much back and forth I had decided the apr was not going to work for us and told Whitney we can't do it. He said before I want you to meet the manager. He told me my credit score is second tier and not first tier to qualify for 1.9 percent. I explained that I can get better rates from toyota and Honda and he told me angrily that you are comparing apples to oranges! He made me feel like I was a worthless piece of crap that ever live and deserve to die! Also, he informed me he has acess to what I am actively doing gong from Honda, toyota, etc at all the dealerships! That's when I told him I am not going to start an agrument and I left. I understand if he is having a bad day and not meeting his quota but it still is inexcusable to say I am second tier and never will qualify for good rates! He of all people should realize it is the poor and middle class that drive the economy! More

Quick to respond to initial contact . Got all information up front that I had asked for . Set up appointment and was straight forward , listened to My needs and wants . Transaction went smooth an information up front that I had asked for . Set up appointment and was straight forward , listened to My needs and wants . Transaction went smooth and put a smile on my face. Checked up on me to make sure everything was good and if i had any questions . I am going back to make sure I understand everything about my new purchase and the features. More

I was looking to buy a Nissan Murano 2012. I had already test drove this car and was sure this is the car I want to buy. I was just looking to find the best deal. I requested a quote from this dealership (a test drove this car and was sure this is the car I want to buy. I was just looking to find the best deal. I requested a quote from this dealership (among others in Puget sound). Joshua got in touch with me very quickly and sent me an initial quote. I asked him to also send me the quote for leasing and also, similar quote for 0% APR option (at the time of this review, there were two different deals, one with and one without 0% APR option). Oh boy, things started getting tricky at this point. Joshua would refuse to send me any numbers unless I go to their dealership. Their dealership is an 1.5 hour roundtrip drive for me! After about 5 emails, I decided to send my offer to them and see if they want to work with that since I was not getting any traction. Joshua responded, and I am quoting from his email: "That sounds like a great possible deal. However we are not authorized to confirm any deals over the phone or email. I would gladly enjoy assisting you here at our dealership and working out the best deal possible." I set up an appointment on Wednesday at 11. At 10, I decided to call to make sure everything is fine and that is when I talked to Todd (Joshua was not in office). He looked up my name and asked me to give him 10 minutes to look up the communication. He called me back fast and told me that there is no way they can take my offer and that not to waste my time driving them. His offer was 4K more than what I offered. When asked why Joshua responded that this was a great possible deal, he became very rude and aggressive. Very stressful experience. I believe this dealership was not transparent at all about the detail. They are using 70's sales technique to get you to dealership. Looking at other reviews, it seems that my experience is rather different, but maybe it is because I was working with Joshua. I did not see any review for him. BTW, after I responded to Joshua about my discussion with Tod, here is what he wrote: Anoosh, I apologize that Todd was unable to provide you with the monthly payment you had set in mind over the phone, but with the nature of the business, I can only hope for the best pricing that they can offer without knowing all of your information and presence at the store. I am very curious as what happens in that store that can change the price so much? I think I will never figure it out :) More

I called a few dealers in the Puget Sound area looking for my 2012 Leaf. I found Todd through a cold call and he was very straightforward and clear about what he could and could not offer. I called a fe for my 2012 Leaf. I found Todd through a cold call and he was very straightforward and clear about what he could and could not offer. I called a few more dealers and couldn't get anything close to what Todd offered. I assumed there must be some hidden charges or something else that made it "too good to be true". I called Todd back and explained that if what he quoted me was accurate that my friend would come too and we would each buy a Leaf. He confirmed, we showed up, signed some paperwork and drove away 45 minutes later. Simple, straightforward and painless. I would definitely go back. More

Jan. 8, 13. I entered a Lease agreement with a 2012 Leaf. When I picked up the car..on Jan. 11th. #1) The electric car wasn't fully charged. #2) The interior electronics showed different times; navigational When I picked up the car..on Jan. 11th. #1) The electric car wasn't fully charged. #2) The interior electronics showed different times; navigational system nor the current Charging Station(C/S)info was updated. The first 5 days of leasing the LEAF was nothing but grief; from inaccurate/obsolete C/S locations, to Non-existant,Paying 240V C/S. The interior display left a false impression of miles vs current battery capacity; drastically changing within a short driving distance. Example: 77 miles battery capacity (4 miles driving) drops to 56 miles, while driving ECO on a skeletal battery draw. Day 5 RT to Auburn. I requested a battery diagnostic, the MSN# and date of Lithium Battery. I am convinced the Lithium battery isn't keeping a proper charge. My request went on deaf ears. From 12:20pm - 6:30pm, I was plugged into dealership 110/120V C/S. They have no 240V C/S capacity on site. I left with 3/4 battery charge; just enough power to get back to WEST SEATTLE. Day 8, Nissan Auburn calls me to come in and sign incomplete lease paperwork. My response; "LEAF WILL NOT GET ME THERE AND BACK." (60miles RT). Day 14, RETURNED LEAF--TOO MANY INTERNAL PROBLEMS---from CORP level to LEAF car. Day 19---Purchased, (Not on Lease) a low budget 2012 Versa 1.8 S HB manual, internet price $12,507, to get out of LEAF. GENERAL MANAGER "Bait and Switched" base price to $18,353.00. NOT HONORING MILITARY SERVICE/Credit Score 740. OVERPRICED by $6,000. When confronted, he didn't adjust mistake, and told me to leave..(3 witnesses were present to this unprofessional ill-treatment and complete misrepresentation of low internet (NOW price). He didn't honer the price I agreed to pay. He strung me along until the very last signiture. I depended on the acuracy and validity (truth) when he was figuaring a monthly financial plan in accordance to his internet/NOW price. I had no cause to expect ill-treatment from the GM. Instead, he cooked the payment plan $264.00 monthly for 76months, after I shelled out $3000.00 downpayment from the low cost internet/NOW figure. NOWHERE DID IT STATE THERE WERE CONDITIONS TO THAT PRICE INTERNET/NOW price. One condition was military service; which I displayed my VA card, suddenly changed to "Active Duty Only"; dismissing my service time completely! An internal investigation is underway over this customer/Auburn dearlership (GM) maltreatment---3PM Jan. 30th, 2013. Sylvia Allen 206-914-2528 Beware future military personnel...this guy is not your BUDDY! You will not get an honest dealership price. Again, I am not making up the prices! It is for all to view but not EXPECT! More

Once I contacted the dealership , Todd respondned and we set up an appointment time. They followed through to call me and make sure I had all the paperwork in case I was going to negotiate a sale on the set up an appointment time. They followed through to call me and make sure I had all the paperwork in case I was going to negotiate a sale on the visit. The visit went well, Todd is a joy and the negotitations were consistant and confortably finalized. Great price, friendly Todd, and even great pastries while I waited. LTarleton More

This is the second time I have got a vehicle from Auburn Nissan and with the help of Todd. He is excellent to work with, great cutomer service and is always available if question arise. Nissan and with the help of Todd. He is excellent to work with, great cutomer service and is always available if question arise. More

Todd is the really legit gentleman! My wife, baby, and I drove from birch bay washington to auburn! It was a 2hr drive there. I was very hesitant at first cause that's a long drive from my family just to "t drove from birch bay washington to auburn! It was a 2hr drive there. I was very hesitant at first cause that's a long drive from my family just to "test" drive. We were looking for a subaru outback. He happend to have a 09 black with black leather with 33k mi on it! Todd was very reassuring to me that from the money part to trade in etc, he had us! I can I say when I heard this, I was like, "they all say that". lol. Todd, said to have faith in him. Thats exactly what I did. I've had to many run arounds with "stealerships". I can personally tell you that this WAS NOT THE CASE!! Todd from the beginning was very friendly very relatable to me! In this case to me felt like we were meant to meet! even though it was a car purchase, I feel I could call up Todd and have a good time! He's a very family oriented dood, its very important to him that he treats his customer like he would want to be. If youre looking for a help with anything, hit up my buddy Todd fee! thank you Todd More

After searching online for what seemed like forever for not only the perfect Frontier, but the perfect price, I found Todd Fee at Rairdon's Nissan of Auburn. He not only found me the exact Frontier to meet not only the perfect Frontier, but the perfect price, I found Todd Fee at Rairdon's Nissan of Auburn. He not only found me the exact Frontier to meet my needs (I was very specific as to what I needed out of my truck), but he gave me up front, hassle free pricing, and when I got to the dealerhip, he got me in and out in a timely manner with no games, and no pressure. Thank you Todd, I'll refer you to anyone I know! More