Rairdon's Nissan of Auburn

I emailed several Nissan dealers in the area asking for quotes for 2013 Leaf. Todd came in with the best price, and everything went very smoothly. I came and test drove the exact car I was going to buy, quotes for 2013 Leaf. Todd came in with the best price, and everything went very smoothly. I came and test drove the exact car I was going to buy, started the paperwork, and came back when I had the check and he had the car clean and ready. No complaints. More

To celebrate a new job--and to get a much needed car--we started looking online. Todd Fee got in touch with both my husband and myself immediately. My husband went to look at the Nissan Rogue I was most i started looking online. Todd Fee got in touch with both my husband and myself immediately. My husband went to look at the Nissan Rogue I was most interested in. Todd continued to follow up with my husband, as I was out of town. When I finally made it to the dealership to see the vehicle and test drive it, Todd was prepared with pricing and options. He worked to get our financing done and get us into the car as inexpensively as possible. He was great to work with and I will recommend him to others. Michelle was also helpful in securing financing and having our paperwork completed. She advocated with banks for us and was so kind and considerate of our needs. She assisted us in getting great coverage to keep the car running well. This is my first "brand new" car and I am so happy we purchased it at Rairdon--and from Todd. It was a great experience. I felt our needs were respected and honored. Thank you so much! Gaye Bungart More

Todd Fee listened to what we were looking for, he followed up and called me with a fantastic sale. My husband dand I bought a brand new Nissan Rouge and we love it! Thank you Todd! Lisa Nealon followed up and called me with a fantastic sale. My husband dand I bought a brand new Nissan Rouge and we love it! Thank you Todd! Lisa Nealon More

My experience at the Nissan of Auburn was fabulous. Todd Fee helped my dad and I out and he was very kind to us. He was able to give us a great price for my brand new Nissan Sentra 2013! Todd made my "first Fee helped my dad and I out and he was very kind to us. He was able to give us a great price for my brand new Nissan Sentra 2013! Todd made my "first car buying" experience an unforgettable one. More

Best customer service I've had! I've bought 5 cars and never have I dealt with such a good and intelligent sales person! Todd has been so delightful and helpful I couldn't have picked a better si cars and never have I dealt with such a good and intelligent sales person! Todd has been so delightful and helpful I couldn't have picked a better site! More

Now here we come to my experience with Nissan of Auburn; I called your service department at 11am on Saturday. I asked if your service team would be able to begin diagnostics on my vehicle today at all, and I called your service department at 11am on Saturday. I asked if your service team would be able to begin diagnostics on my vehicle today at all, and I was told absolutely we are free at 1pm to begin diagnostics. I drove my vehicle down and pulled to the service department, no one greeted me or assisted me in locating the right people to see, no warm friendly hello before I wandered around looking for someone to help me. After dropping off my vehicle I was informed that your diagnostics are for one hour and after the first hour I would be called; right around 2pm, to update me on whats going on with my truck. No service vehicle or loaner offered. My first phone call received by your department was at 4:35 to inform me that the vehicle had not been looked at and that your service lead was going to be out of town until Tuesday and it would not be looked on until then, no service vehicle offered. I was informed however at this time that I would be called first thing on Tuesday morning to be updated. At 10:30 Tuesday morning after waiting all morning I finally called your department myself. At this time I was told that they found the problem but the parts needed wouldn’t be there until tomorrow. I asked at this time politely if I could have a service vehicle as I have been patiently waiting and I have a need for one. I was told harshly that your dealership doesn't offer service vehicle for costumers. At this point I am relatively appalled at how your service department had been handling things and I was further frustrated that your company was unwilling to assist me with a vehicle when I am spending $700 dollars on repairs, and Toyota gave me one for a oil change. I called your office manager and told her my perspective on the poor costumer service I received from your service department and that I didn’t appreciate your company not offering a service vehicle. To me what separates a good dealership and a bad dealership when they both sell the same product is their customer service. And not offering service vehicles to your paying customers is poor customer service, as well as how your service department handled me and treated me was poor customer service. Your office manager told me she was going to have the Service manager handle my situation and that he would be contacting me very shortly. This was a huge mistake. I have never been greeted in a phone call with more contempt and annoyance in my life. He impatiently listened to me explain my frustrations, interupting me serveral times to say; HOLD ON HOLD ON HOLD ON, I NEED TO GET YOUR STORY STRIAGHT! I am thinking to myself, my “story”? Really your going to tell me I am telling you a story? And then following he says he cant just make a decision based on my “side”. Essentially he was treating me with an extreme amount of condescension and acting as though what I was saying couldn’t be taken at face value. I don’t spend $700 dollars to be treated like that. I was completely insulted by the entire conversation. He didn’t even tell me that he was going to do anything for me, he just said, I'll call you back, harshly. He later called me back to tell me that he was going to give me a vehicle to use, but even in this conversation the tone was cold and unfriendly. After the call ended, about 5 minutes later he calls me back, I answer the phone and he doesn’t even introduce him self or greet me with hello, he simply states; “before I do anything for you, do you EVEN have insurance?” At this point the condescension was at its highest, and I was completely insulted. I drove my vehicle to your dealership, this meaning I have vehicle insurance, unless your service manager was simply implying that I am a criminal and break the law and drive around without insurance. The entire experience was the worst in my life. I have never been so insulted and stressed and felt belittled by someone where I was spending money in the assumption that I would be treated like Nissan family. More

I was pleasantly surprised at the level of excellent customer service. Todd seemed to be extremely knowledgeable about all the vehicles and their options. He was patience, professional and easy to work customer service. Todd seemed to be extremely knowledgeable about all the vehicles and their options. He was patience, professional and easy to work with; I would happily recommend Todd and Nissan of Auburn to my friends. Cardinally, Adam Hall More

On 5-24-2013, my wife and I tested the new nissan altima with Whitney as our sales rep. I liked the car very much except for somewhat loud noise from the engine when the car made a sudden acceleration. An with Whitney as our sales rep. I liked the car very much except for somewhat loud noise from the engine when the car made a sudden acceleration. Anyways we got the price of something like 20, 700 with the coscto discount and fees. I never saw the official invoice of the car so I can not say for certainty I got a great price or not since Whitney scribbled the numbers to me. I thought the price was reasonable, but I didn't like the APR of 6.9 percent for 5 years and asked if I can get it for 1.9 for 60 months. After much back and forth I had decided the apr was not going to work for us and told Whitney we can't do it. He said before I want you to meet the manager. He told me my credit score is second tier and not first tier to qualify for 1.9 percent. I explained that I can get better rates from toyota and Honda and he told me angrily that you are comparing apples to oranges! He made me feel like I was a worthless piece of crap that ever live and deserve to die! Also, he informed me he has acess to what I am actively doing gong from Honda, toyota, etc at all the dealerships! That's when I told him I am not going to start an agrument and I left. I understand if he is having a bad day and not meeting his quota but it still is inexcusable to say I am second tier and never will qualify for good rates! He of all people should realize it is the poor and middle class that drive the economy! More

Quick to respond to initial contact . Got all information up front that I had asked for . Set up appointment and was straight forward , listened to My needs and wants . Transaction went smooth an information up front that I had asked for . Set up appointment and was straight forward , listened to My needs and wants . Transaction went smooth and put a smile on my face. Checked up on me to make sure everything was good and if i had any questions . I am going back to make sure I understand everything about my new purchase and the features. More