Rairdon's Nissan of Auburn

Excellent service Saturday there was alot of customers and the wait was around 2 hours, but I have always trusted service and Rairdons and they did a great job. The ser Saturday there was alot of customers and the wait was around 2 hours, but I have always trusted service and Rairdons and they did a great job. The service desk person was very busy but made sure I was attended to as soon as possible. Great service. More

Poor service Was advised regular service would take one hour it took 1 hours 40 mins no one came to advise me and service department could not find my key and had Was advised regular service would take one hour it took 1 hours 40 mins no one came to advise me and service department could not find my key and had to wait another 30 mins for them to find it and they didn't even bring the car to the front of the service I had to look for my car in the back. More

Awsome The way that they have treated me was so professional and they really helped me to make the right decision on my Nissan Altima 2019! The way that they have treated me was so professional and they really helped me to make the right decision on my Nissan Altima 2019! More

fast and informative the customer service was really helpful .i call for my car change oil and as long as there are not much cars inline,they let me bring my car w/o an a the customer service was really helpful .i call for my car change oil and as long as there are not much cars inline,they let me bring my car w/o an appointment. More

45,000 mile service I brought my vehicle for service for 7,500 or 6 month service, but Rod Ridley explained it would better if I did the 45,000 sevice since my mileage wa I brought my vehicle for service for 7,500 or 6 month service, but Rod Ridley explained it would better if I did the 45,000 sevice since my mileage was at 43,000. Everything was explained to me clearly and work was done when promised. More

First time service visit Keith was very professional, He explained everything well and the repair was done in a very timely manner I will return With my vehicle in the future Keith was very professional, He explained everything well and the repair was done in a very timely manner I will return With my vehicle in the future More

Overall good service but customer service needs to be improv It was easy to check in the car and the guy who took it in was very nice. But I never received a call back or text message that the car is ready for p It was easy to check in the car and the guy who took it in was very nice. But I never received a call back or text message that the car is ready for pick up. So had to call 4 hours later to check the status which is not a problem but still. Also, the guy who issued a key and printed receipt was a bit unfriendly and made my overall expirience at the end frustrating. More

Salesman Kyle no show Salesman Kyle was a no show for our appointment. Dylan was Amazing and genuine. Glad to have someone that was kind and considerate! GREAT JOB DYLAN. Salesman Kyle was a no show for our appointment. Dylan was Amazing and genuine. Glad to have someone that was kind and considerate! GREAT JOB DYLAN. More

HORRIBLE CUSTOMER SERVICE To begin, do not waste your time coming to this dealership. The staff starting from management and ending with the service team has to be the most unp To begin, do not waste your time coming to this dealership. The staff starting from management and ending with the service team has to be the most unprofessional, inaccurate, uninformed group of people. When I purchased my Nissan here I was told to purchase a warranty for my vehicle that included maintenance and other " perks". I would later find out this warranty could have easily been passed over, not to mention I have not been able to use the " warranty" because of the HORRIBLE customer service. I have tried to call multiple times and was disregarded by the management team and was told to " relax" instead of finding a solution. I was promised to have a call returned to me from the dealership manager and never heard back, when I try to call and check on the status of my complaint I am told the manager is out or busy. I assume to avoid me and facing the fact they LIED to me about more than just the warranty. Not to mention I booked an appointment online for an oil change, drove from Tacoma to Auburn on my day off to get my oil change that I pay for through this " warranty " I have. When I arrive I am humiliated and mocked by the service advisers and told I will have to wait 3-4 hours. I expressed the fact that I had an appointment more than once and was told appointments do not exist. Although I had my confirmation of the appointment from the Rairdon website itself I was told " that feature shouldn't be given to you online anymore". The service adviser mocked me more than once and was extremely unprofessional. He spoke to me as if I did not know what a " service " or " oil change" was, he proceeded to tell me I should have shown up earlier if I wanted my oil change done fast. He continued to completely disregard the fact I had proof I had an appointment and had no intention of finding a solution for the customer. Do not waste your time or energy coming here, this dealership is poorly managed and their only intention is to take advantage of their customers. I will never refer anyone to this dealership on the contrary I will advocate against them and inform others as much as I can what a HORRIBLE place this is. More

Thanks for great service Rodney was helpful and kept me updated on the work being done on my car. The work was completed before projected time frame. Thanks so much. Rodney was helpful and kept me updated on the work being done on my car. The work was completed before projected time frame. Thanks so much. More