Rairdon's Nissan of Auburn

45,000 mile service I brought my vehicle for service for 7,500 or 6 month service, but Rod Ridley explained it would better if I did the 45,000 sevice since my mileage wa I brought my vehicle for service for 7,500 or 6 month service, but Rod Ridley explained it would better if I did the 45,000 sevice since my mileage was at 43,000. Everything was explained to me clearly and work was done when promised. More

First time service visit Keith was very professional, He explained everything well and the repair was done in a very timely manner I will return With my vehicle in the future Keith was very professional, He explained everything well and the repair was done in a very timely manner I will return With my vehicle in the future More

Overall good service but customer service needs to be improv It was easy to check in the car and the guy who took it in was very nice. But I never received a call back or text message that the car is ready for p It was easy to check in the car and the guy who took it in was very nice. But I never received a call back or text message that the car is ready for pick up. So had to call 4 hours later to check the status which is not a problem but still. Also, the guy who issued a key and printed receipt was a bit unfriendly and made my overall expirience at the end frustrating. More

Salesman Kyle no show Salesman Kyle was a no show for our appointment. Dylan was Amazing and genuine. Glad to have someone that was kind and considerate! GREAT JOB DYLAN. Salesman Kyle was a no show for our appointment. Dylan was Amazing and genuine. Glad to have someone that was kind and considerate! GREAT JOB DYLAN. More

HORRIBLE CUSTOMER SERVICE To begin, do not waste your time coming to this dealership. The staff starting from management and ending with the service team has to be the most unp To begin, do not waste your time coming to this dealership. The staff starting from management and ending with the service team has to be the most unprofessional, inaccurate, uninformed group of people. When I purchased my Nissan here I was told to purchase a warranty for my vehicle that included maintenance and other " perks". I would later find out this warranty could have easily been passed over, not to mention I have not been able to use the " warranty" because of the HORRIBLE customer service. I have tried to call multiple times and was disregarded by the management team and was told to " relax" instead of finding a solution. I was promised to have a call returned to me from the dealership manager and never heard back, when I try to call and check on the status of my complaint I am told the manager is out or busy. I assume to avoid me and facing the fact they LIED to me about more than just the warranty. Not to mention I booked an appointment online for an oil change, drove from Tacoma to Auburn on my day off to get my oil change that I pay for through this " warranty " I have. When I arrive I am humiliated and mocked by the service advisers and told I will have to wait 3-4 hours. I expressed the fact that I had an appointment more than once and was told appointments do not exist. Although I had my confirmation of the appointment from the Rairdon website itself I was told " that feature shouldn't be given to you online anymore". The service adviser mocked me more than once and was extremely unprofessional. He spoke to me as if I did not know what a " service " or " oil change" was, he proceeded to tell me I should have shown up earlier if I wanted my oil change done fast. He continued to completely disregard the fact I had proof I had an appointment and had no intention of finding a solution for the customer. Do not waste your time or energy coming here, this dealership is poorly managed and their only intention is to take advantage of their customers. I will never refer anyone to this dealership on the contrary I will advocate against them and inform others as much as I can what a HORRIBLE place this is. More

Thanks for great service Rodney was helpful and kept me updated on the work being done on my car. The work was completed before projected time frame. Thanks so much. Rodney was helpful and kept me updated on the work being done on my car. The work was completed before projected time frame. Thanks so much. More

Very good customer service The people in service were very friendly and helpful. I went in for just an oil change, with no appointment and they were able to add an extra service The people in service were very friendly and helpful. I went in for just an oil change, with no appointment and they were able to add an extra service I needed on my car. More

Great Customer Service Experience!! I purchased a used truck from Bellevue Nissan 6 months ago and it was the absolute worst customer service and ethical experience I’ve ever had buying I purchased a used truck from Bellevue Nissan 6 months ago and it was the absolute worst customer service and ethical experience I’ve ever had buying a vehicle; needless to say I was a little anxious about taking my truck in for an oil change and inspection before putting my kids and grandson on the road with me for an upcoming trip. Rodney Ridley was excellent; he made me feel comfortable having my sweet boxer dog with me and all of the service employees were coming up to pet her. They also had written on my work order that I was going on a trip and that the inspection was very important. My vehicle was finished 30 minutes prior to the estimated time and I was walked out to my vehicle with the keys after a thorough explanation of some upcoming services to consider but no unexpected expenses at all... I actually paid far less than what I was expecting as the inspection was a courtesy with my oil change. I am officially a customer now More

Car service Rodney is the one who helped me with my car service and he was very professional, polite and attentive. He made sure to get me out on time and was ver Rodney is the one who helped me with my car service and he was very professional, polite and attentive. He made sure to get me out on time and was very friendly. I would definitely recommend Rairdon Nissan to all my friends and family because if him. More

Kind, informative, non pressured individuals that care. I didn't go in there to buy a car. I just needed an estimate on my existing vehicle that was rear-ended. Unlike the repair shop I took it too, they I didn't go in there to buy a car. I just needed an estimate on my existing vehicle that was rear-ended. Unlike the repair shop I took it too, they took the time and effort to really look at my car and give me an honest estimate. They suggested that I see about getting a new car, and I did not feel pressured and by the time I left I had a wonderful car. I was a bit hesitant and they took the time needed to explain everything in detail and I really appreciated that. More