Rairdon's Nissan of Auburn

Team was courteous and communicated periodically to inform me of service status. They figured out a challenging leak and resolved. Happy with their efforts. Thanks inform me of service status. They figured out a challenging leak and resolved. Happy with their efforts. Thanks More

We wanted to buy our daughter a 2020 Sentra so I called the dealership on Thursday evening and spoke with a salesperson named Stephanie. I informed her we had already had our financing in place and that we the dealership on Thursday evening and spoke with a salesperson named Stephanie. I informed her we had already had our financing in place and that we would like to come in next Friday and asked her to call me next Thursday to set up a time to come in and she said that would be great. She called me the next morning at 8:30AM to ask me what time we were coming in that day? I reminded her of our conversation the day before and she said “my bad”. I told my wife at that time I had an uneasy feeling. To cut through the chase of this review We went to the dealership and met Stephanie. She is knowledgeable about Nissan vehicles but has the worst customer service and listening skills I have ever dealt with. I have been in real estate sales for over 25 years and I was absolutely appalled by Stephanie. If it wasn’t for my time constraints and the GM Derrick we were leaving. I told my wife at one point “let’s go now”. I am glad Derrick was there because we got a very good deal on the car and Mike in finance was great as well. There was a regional finance person at the dealership while we were there that was disgusted with Stephanies behavior as well I’m all about helping people and giving people chances but I firmly believe it would be in this dealerships best interest to cut ties. Stephanie also made it known to me and my wife that “all people who use Capitol One finance have bad credit” That was her actual quote. I’ll have you know we have very good credit and the reason we choose Capitol One for our auto loan was because we have two credit cards thru then, the interest rate was unbeatable and most of all their customer service is outstanding. More

We have worked with JC Chinn last month on purchasing a car from this dealer. While shopping for the car we have visited a few dealers but only come back to this one because of JC. He was great to work wit car from this dealer. While shopping for the car we have visited a few dealers but only come back to this one because of JC. He was great to work with and awesome customer service skills. He sure wanted to make sure we get the car that will be perfect for the our family and not to just sell it. We defiantly would recommend this dealer and if you are debating where to start we will suggest to go this dealer first. Also, we had a chance to meet with Don Nguyen (general manager) who was very great and how often you have GM of the dealer coming to meet you. More

Fast and friendly service! I arrived early and expected to wait, but my oil change was done in 30 minutes, which was very convenient. The receptionist wasn't very helpful, but Jordan was great. I love my R to wait, but my oil change was done in 30 minutes, which was very convenient. The receptionist wasn't very helpful, but Jordan was great. I love my Rogue too! 😍 More

I like to make the appointment with then is so easy thank you I get txt msj and call about asking for service in my car thank you guys you I get txt msj and call about asking for service in my car thank you guys More

Jordan was my service writer and took care of everything. He did an excellent job of getting things done! He was courteous, polite and accommodating. Thank you Jordan! He did an excellent job of getting things done! He was courteous, polite and accommodating. Thank you Jordan! More

Received exceptional customer service today. I appreciate you guys going above and beyond what is expected ..Definitely will be back for future service.... Tambien hablan muy bien español. you guys going above and beyond what is expected ..Definitely will be back for future service.... Tambien hablan muy bien español. More

They went beyond great service and made accommodations for me to stay inside due to the weather i will recommend them to all my friends and family. The end for me to stay inside due to the weather i will recommend them to all my friends and family. The end More

Everyone was nice. Just wish your prices were lower especially during holidays and covid times, but that’s not the employees fault. Thanks for everything else though. Happy holidays and merry Christmas especially during holidays and covid times, but that’s not the employees fault. Thanks for everything else though. Happy holidays and merry Christmas! More

Jordan was very knowledgeable. Explained everything very thoroughly. Excellent customer service. I don't like this survey its like being in school and you guys are making me write a f*** ing essay thoroughly. Excellent customer service. I don't like this survey its like being in school and you guys are making me write a f*** ing essay More