Honda of Sumner - Service Center

Service Dept is Great! I've been taking my Crosstour to Jeff for service for the past two years. He always provides excellent service. He is very honest and fair and doesn't I've been taking my Crosstour to Jeff for service for the past two years. He always provides excellent service. He is very honest and fair and doesn't recommend unnecessary things to "fix". Great dealership. More

Poor Communication & NO trust in the Service performed I brought my Honda into this dealership for an air bag recall and an oil change on 8/12/16. I took a 1/2 day off from work to meet their appt. schedul I brought my Honda into this dealership for an air bag recall and an oil change on 8/12/16. I took a 1/2 day off from work to meet their appt. schedule. dropped my car off at 11:30am and I received a Phone call at 3:30 pm that the service tech called in sick and they weren't able to work on my car at ALL. I'm now pretty pissed off that I just wasted sick leave and they did nothing to my car. I came to pick up my car around 6 ish and Catherine was working the service counter. She put me in a loaner and fixed my car on Saturday. I picked up my car the following Monday,Oil change complete and new air bag installed. when I got home, I pulled my hand brake and it went all the way up and didn't engage the rear brakes. I took the car back the following Friday to fix another safety issue ( seat belt ) and get my E-barke restored. The service tech stated that I needed new Calipers. Really, the e-brake worked fine before my visit to this shop. I got in my car and went home and looked up e-brake adjustments. it took me 10 minutes to adjust and it works like a dream. I will not use this shop in the Future for any service needs More

Service Department Experience I would like to thank Ann the receptionist for her excellent professionalism and help. I brought my 2006 Honda Accord in to get a low beam head lamp I would like to thank Ann the receptionist for her excellent professionalism and help. I brought my 2006 Honda Accord in to get a low beam head lamp replaced. Ann was very helpful in that she had me go purchase the head lamp in the parts department and instructed me to bring it back to the service department. She then gave it to a mechanic who replaced the lamp in less than an hour. I was not charged labor for this service. Ryan also was very courteous and helpful when he checked me in. More

no hassle was very impressed with the quick & thorough service. My advisor was Jeffrey Douglas was very helpful & took the time out to explain things to me. was very impressed with the quick & thorough service. My advisor was Jeffrey Douglas was very helpful & took the time out to explain things to me. More

Jeff Douglas Jeff put Customer in customer service ???????????????????? not only did he get me in and out of the dealership within 30 minutes he found out that I h Jeff put Customer in customer service ???????????????????? not only did he get me in and out of the dealership within 30 minutes he found out that I had some recalled issues that my vehicle need. More

Terrible customer service As a new customer I was calling because I need a new tranny in my honda odyssey. Needed to get a quote. The lady who answered was really rude and just As a new customer I was calling because I need a new tranny in my honda odyssey. Needed to get a quote. The lady who answered was really rude and just answering phone and then transferred me to someone in service who was rude also. Guess I'll be taking my odyssey elsewhere. I can't stand rude people especially when I'm the customer spending my money. No Thankyou! Cancelled my Friday apt.at Honda and I'm going to meridian transmission. .family owned and very nice. Thankyou meridian transmission! ! I'll be happy to give them 3k to fix my vehicle. More

JAY LEE HONDA OF SUMNER LIARS, CHEATS & CROOKS! BEWARE!! Brought Honda in for service only to realize they broke the alarm system while car was at the dealer. Not only did they try to cover it up BEWARE!! Brought Honda in for service only to realize they broke the alarm system while car was at the dealer. Not only did they try to cover it up and not inform us. They refused to fix it and were going to charge us for the repair. Only offer was 15 % discount on what was broken at the dealership. LIARS, CHEATS... do not take the chance with your car. Apparently, if you do a little research this sort of thing happens frequently enough that the BBB rating is low and other have had same experience. Couldn't even get managemnet to return a call to discuss. I think that speaks volumes on how this dealership views customer care and their clients. Find another dealship... why take the risk with Jay Lee Honda. More

Outstanding customer care and service at Jay's Honda Sumner Last month, a few hundred miles over the 100k warranty, my A/C unit stopped working. I recharged freon hoping that would help but it didn't. So I took Last month, a few hundred miles over the 100k warranty, my A/C unit stopped working. I recharged freon hoping that would help but it didn't. So I took it in to Jay's but - lo and behold - when they had it in-shop it worked fine. About 10 days later, it conked out again for good. I knew it was over warranty but when I took my car in last week for scheduled 100k and 115k maintenance, I mentioned it had failed again. Not only did they do the scheduled maintenance but my service rep called his manager who Ok'd the A/C repair. Whoopee!!! Feel like I'm good to go for another 100k and Jay's has definitely earned the opportunity to vie for my next new car purchase next year. More

smelled coolant, saw coolant..... I found the leak :( Brought our 2006 pilot in for an obvious coolant leak. They said it was tested and could not find it- Really ? I brought it home and found it in short Brought our 2006 pilot in for an obvious coolant leak. They said it was tested and could not find it- Really ? I brought it home and found it in short order. Took it to be fixed to another dealer. Steer clear folks !!! More

Got timing belt serviced,replaced water pump they broke one the bolts on the water pump, did not even tell me they did it until I found out from an independent mechanic because I had to fill up the radiato one the bolts on the water pump, did not even tell me they did it until I found out from an independent mechanic because I had to fill up the radiator every day, I took back to Jay Lee for the problem. They charged me again for diagnose and told me it was the head gaskets this time. Oh what a story. Bunch of highway robberies. Noooooo not recommend . Baaaaddd......thank you for reading! More