Honda of Sumner - Service Center

Left for another dealership I'd been going to the dealership since purchasing my car in 2014 for service. After the dealership changed hands, the service department was impacted. I'd been going to the dealership since purchasing my car in 2014 for service. After the dealership changed hands, the service department was impacted. Many of the employees are rude, ignoring you when you walk in and then curt with communication. I didn't have good trust in what they were doing to my vehicle and what they were recommending needed done. If you say you are doing all of the maintenance at once due to cost, they are just annoyed with you. Then, they mistreated my parents who are elderly and misdiagnosed their car twice on the same visit at a great expense to them. This was the last straw for me. I'm using a different dealership for service and their treatment and approach was remarkably different right away. More

More than I expected Honda of Sumner is 25 miles away from my house and until now that's the only place I trusted. I love to have my car in good shape and Honda of Sumner, Honda of Sumner is 25 miles away from my house and until now that's the only place I trusted. I love to have my car in good shape and Honda of Sumner, specialty services agent do an excellent job making me happy to come back. More

Aggressive + 2x the Price of service of window glass repair Manager contacted me back to price match. I felt he tried to accomodate and make a effort to provide good service and appease the situation Manager contacted me back to price match. I felt he tried to accomodate and make a effort to provide good service and appease the situation More

Pushy and disorganized I was so excited when I saw a car here I wanted to buy online. When I got here the car was smoky and hadn’t been detailed. Okay, I can overlook that, I was so excited when I saw a car here I wanted to buy online. When I got here the car was smoky and hadn’t been detailed. Okay, I can overlook that, but I’m allergic to smoke so I asked to look at other cars. The salesman kept calling me sara. I said my name is Rachel at least five times but he continued addressing me as sara maybe 8 additional times after the corrections. It gets worse. They show me a car and offer a test drive. 30 minutes later they still can’t find the keys and never could locate the keys and then say it’s because the parking lot is getting gravel so they can’t find the keys. Huh? Turns out i see it’s been in a wreck so I don’t want it. They try to pressure and argue that a wreck isn’t a big deal or problem. Next they tell me there’s a car for 18999 I should test drive. I say my price range is 13000 he says oh you can get this car for that price. Um yeah right. I test drive it to get a feel for same model vehicle. I tell them I’m uninterested and they can’t lay off and bring out the finance guy. He wants me to go inside and talk numbers. I say I know you won’t do 13000 so let’s call it a day. He lays on more pressure and keeps talking about monthly payments instead of overall cost. I say it’s not worth it to me to pay 18000 even if monthly payments are reasonable. He says I’m going to level with you, if we went inside the best I was going to do would be to offer you 500 bucks off. That’s all I could have done. So now the salesmen starts pressuring me to buy a brand new base model vehicle as I said I didn’t want 5000 worth of bells and whistles. This is the worst car buying experience ever and I wasted 3 hours here. I’d like to call them fools but I’m a fool for staying that long! On the upside I’m smart because I bought a car elsewhere. More

Fantastic Awesome experience. Oil change was fast and car was returned to me spotless and Cameron was very personable. Very happy with everything overall. Would Awesome experience. Oil change was fast and car was returned to me spotless and Cameron was very personable. Very happy with everything overall. Would recommend. More

Unexpected good experience I have own many Hondas in my life. Recently I bought a 2014 CRV with a salvaged title. Everything worked great except the alarm would not arm. I broug I have own many Hondas in my life. Recently I bought a 2014 CRV with a salvaged title. Everything worked great except the alarm would not arm. I brought it in to Hinshaw Honda and they rather rudely told me they do not serve my type under any condition when they found out about the salvaged title. I have been a customer at many dealerships. I have always felt the sales departments promise the moon but service always underwhelmed me. You all were so different. Anna was at the center of this. She was awesome! Super friendly and helpful. But she not the only helpful person. We met our mechanic as well as other services personal. They were all great. Thank you. We will be back. More

Wonderful and effortless Love Honda of Sumner! I bought my car here and so did my fiance. Have never had any problems and am always taken care of. Would recommend to anyone. Love Honda of Sumner! I bought my car here and so did my fiance. Have never had any problems and am always taken care of. Would recommend to anyone. More

Fast, friendly service Its great the service dept is open on Sunday. I was able to get in and out in a hour for an oil change and at a great price! Also great staff are Its great the service dept is open on Sunday. I was able to get in and out in a hour for an oil change and at a great price! Also great staff are friendly. More

Awesome. ..quick and easy. Very professional Awesome service and done quickly. Love sumner honda. Jeff was professional and very flexible with my needs.i will recommend rairdon to all my friends Awesome service and done quickly. Love sumner honda. Jeff was professional and very flexible with my needs.i will recommend rairdon to all my friends in tacoma. More

Jordan needs a raise! I have been into your dealership a few times and Jordan had helped me most times. He always greats me with a smile and a "hello stranger," which is ra I have been into your dealership a few times and Jordan had helped me most times. He always greats me with a smile and a "hello stranger," which is rare in this day and age. He remembers, or he's a great lia either way he's extremely sweet! He always makes me feel like he will go above and beyond to take care of me and nowadays that's rare. He definitely adds greatness to your company! I enjoy seeing and talking with him each time I come in. Please treat him good and give this young man a raise because you want to keep people like him around...it's good for your business! More