Honda of Sumner - Service Center

I wanted to share my thoughts on the excellent customer service that I've received from your salesperson, Jamie Jackson, over the last several years! She definitely goes above and beyond when it comes to service that I've received from your salesperson, Jamie Jackson, over the last several years! She definitely goes above and beyond when it comes to making sure our every need is taken care of. My husband and I have bought and sold several vehicles with Jamie. She makes every experience fun and rewarding. Every time we leave the dealership, we are happy, satisfied and so happy to work with Jamie. She has definitely earned our trust and respect!! More

Every person I have spoken to in the service department has been helpful, upfront with any questions and have great PR with customers. There is a really good group of people who work well with people and k has been helpful, upfront with any questions and have great PR with customers. There is a really good group of people who work well with people and keeping a great atmosphere. I appreciate the hard work and the outgoing personalities that come out of Sumner Honda. Great Job! More

Very helpful and friendly Shane it’s really nice guy he explain to me everything I happy explain to me everything I happy More

Service appointments are always convenient. They are quick and keep you informed if something is needed. Love the small town vibe of the area. quick and keep you informed if something is needed. Love the small town vibe of the area. More

Always excellent service here , especially the face to face with the service dept. I’ve bought several vehicles here as well and it was an enjoyable experience…Top Notch all the way!! face with the service dept. I’ve bought several vehicles here as well and it was an enjoyable experience…Top Notch all the way!! More

Great Service Clean waiting roomGreat service Great Service Clean waiting room Great service management Excellent communication and follow up APlus dealership Great Service Clean waiting room Great service management Excellent communication and follow up APlus dealership More

The staff in sales and service are excellent. We are always treated like members of the Rairdon family. We have purchased four cars with them and they continue to earn our loyalty! always treated like members of the Rairdon family. We have purchased four cars with them and they continue to earn our loyalty! More

Do not take your car here for service. They try to take advantage of people that don’t know any better about cars and will pay whatever it is that they feel like quoting you for. The worst experience with advantage of people that don’t know any better about cars and will pay whatever it is that they feel like quoting you for. The worst experience with a service department I have ever had at a dealership. I will not be taking my car back to this service department ever again. I brought my car in for an oil change on 9/28, the car had no issues and ran smooth/quiet when I brought it in. I have a friend that is a mechanic that I go to for regular maintenance but since they are in Everett, I come to Honda of Sumner for oil changes. After my oil change, I was told that my car needed “immediate attention” and was given an inspection report of $3500 in repairs. I declined services there. We were given details of the suggestions and the comments of the “inspection” stated that the only reason these things needed attention is because Honda of Sumner does not have a record of the work being done in their shop, not that there was actually a problem during inspection. That day and days following, we received several pushy voicemails from Brandon claiming that these repairs were urgent and we needed to be scheduled in the next couple days. The day after I brought my car in for an oil change, a growling noise started coming from the front of my car. When my regular mechanic came to look at the car (who was previously a long-time technician at a Honda dealership), he found that only 2 of the 9 things that Honda of Sumner claimed I needed required repair or replacement. He repaired those 2 things and let me know that the growling sound I was hearing was a wheel bearing that needed to be replaced. He did not have the press to do this and therefore I needed to go to Honda of Sumner to get this done and that it should cost between $400-$600 which includes the part ($120) and labor (2.5 hours). I found it interesting that this wheel bearing was not on the laundry list of repairs from my 9/28 multi point inspection and that it only started the day after I got my oil change at Honda of Sumner. I brought my car back in to Honda of Sumner on 10/12 and was helped by Giovonni. I told him exactly what needed to be fixed, one of the front wheel bearings. I took a service loaner since I knew the work would need to be done and it would either take all day or next day. (Side note: They charge a $15 cleaning fee on their service loaners and this car was clearly not cleaned before renting it back out. My fiancé owns a detail shop and this car was disgusting). Giovonni called me and let me know that diagnostic was performed and quoted me $1300 to replace the right front wheel bearing. I let him know that I was going to get quotes from other places and I did not want them to start work on my car or order parts yet. I called four other Honda dealerships nearby and was quoted between $540-$580 from all of them, I also called Greg’s Japanese Auto which quoted me $430. Giovonni asked for the quote amounts and I provided them. I was then reached out to by Brandon, the service supervisor, who claimed he “just saw this work order on Giovonni’s desk” and wanted to look into it. He asked what price they would need to come down to in order for me to get the work done there instead of taking my car elsewhere. I told him that I expect to be able to pay what I was quoted from all the other Honda dealerships. He kept saying that he was doing me a one-off favor and could come down to $710 because he didn’t want me to take the car somewhere else. He then proceeded to list off all the services I’ve received there over the years and noted that I usually only do oil changes then sarcastically said “Oh wait! Looks like we did transmission fluid once!”. He began talking about building a relationship of trust with me, which was laughable considering I was originally given a quote for 2.5x more than any other dealership or repair shop. I went to pick up my car because I did not trust that this service center would take proper care of my car. When I went in, I was charged $200 for a diagnostic fee even though I told them exactly what was wrong when I dropped off the car. The comments on the invoice actually state “customer suspects front wheel bearing” and “verified customer complaint”. When I commented on this $200 fee to Brandon, he said this is charged to discourage people from getting diagnostics done at the dealership and then taking their car to get fixed elsewhere. I felt this diagnostic fee was extremely high so I called the other Honda dealerships and asked what their typical diagnostic fee is - they all said around $75. Honda of Sumner is also charging almost 3x more just to diagnosis the problem. When I asked for a print out of the quote from Honda of Sumner, my question kept being avoided. I wanted to see on paper how they came to their original $1300 quote. Given that the part is $120 and diagnostic fee is $200, they were going to charge almost $500 per hour of labor. Giovonni told me that he only had the work order on his computer, I asked if he could print that out for me. He only offered to write down the part name and number. I asked again for a copy of the full quote/invoice with parts and labor charges listed, and he acted like he didn’t know what I wanted. I decided to eat my $200 loss and this wasn’t worth causing a scene over. I had planned to trade in my car soon and will definitely not be returning to your dealership. More