Rairdon's Honda of Sumner

I purchased a used Mazda 6 a year ago from Harvey. He was fantastic, helpful, and professional. A year later had an issue that was covered by the warranty I purchased with my vehilce. The service depar was fantastic, helpful, and professional. A year later had an issue that was covered by the warranty I purchased with my vehilce. The service department was top notch in communication and getting the issue fixed. Isabelle is fantastic to work with. After they fixed the issue another issue popped up that she took the time to look into and found out it was covered by Mazda warranty if the work was done there. She took the time to contact that dealership in advance of contacting to me to ease the pressure on me. Top notch service. I only give 4 star because the online salesman I came in contact with first was a creep. My reccomendation do not email about a vehicle go straight into the dealership and deal face to face. More

What an amazing experience. Salesman quoted me a price and interest rate I agreed to accept. Dealer let me cool my heels for an hour before the “finance manager” ushered me into his den. Bad vibes already and interest rate I agreed to accept. Dealer let me cool my heels for an hour before the “finance manager” ushered me into his den. Bad vibes already. “ Finance manager” collapses like the overinflated balloon he resembles: “I’ve got bad news!” “Bad news” I chime in. “I can’t get your interest rate”. He then quotes an additional $13.87 per month interest. ($1000.00 over the life of the loan). I say no. He:”You don’t want to pay an extra $13.87 a month?” - like I’m being totally selfish...TOTAL BAIT AND SWITCH. AVOID LIKE THE PLAGUE. More

I got in touch with this dealership online to ask about a car they had. I live in the other side of the state, so I was hoping to get some photos and videos of the car before proceeding with anything. After car they had. I live in the other side of the state, so I was hoping to get some photos and videos of the car before proceeding with anything. After some very awkward back and forth between texting, email, and two different people, I was finally able to ask someone for the photos and video. After I asked I didn’t hear anything. It’s been two days and I still haven’t gotten a response. I can’t speak for their on the ground service, but trying to do anything online with them was awful. More

I have bout 3 cars from here! My first two were a nightmare and the person I dealt with wasn’t very friendly! I contacted the financing department to see about refinancing so I didn’t have to go many nightmare and the person I dealt with wasn’t very friendly! I contacted the financing department to see about refinancing so I didn’t have to go many of places to try and find someone and spoke with Michelle I believed is her name! She was polite friendly and understanding of my wants and needs! She asked what brought me back to them and I let her know my story and she wanted to thank me for giving them a second chance! I am glad I gave her the chance as she exceeded all expectations and my service went from fair to great! More

Hassan was knowledgeable, professional and respectable. Very funny too. He gave me no doubt, no pressure just honesty and friendship. Thank You Hassan Thank you Very funny too. He gave me no doubt, no pressure just honesty and friendship. Thank You Hassan Thank you More

Resolved True, it took 3 trips to the dealership to remedy the problem, but with the help of Ryan Wiegand, Service Sales Manager, the problem was taken care of True, it took 3 trips to the dealership to remedy the problem, but with the help of Ryan Wiegand, Service Sales Manager, the problem was taken care of. He realizes, that the customer, most times without a technical knowledge, cannot be responsible to monitor the completion of work done. STG More

The service department here is a joke. They just told my husband, when he dropped our honda off for the oil change, " if you don't get the service done here it will VOID the warranty " our car is NEW has l husband, when he dropped our honda off for the oil change, " if you don't get the service done here it will VOID the warranty " our car is NEW has less than 18,000 and he is telling me we need to change the fuel injectors. SERIOUSLY Shane Fitsimmons. Thank you for taking advantage of a disabled vet, thank you for making sure we NEVER purchase another vehicle from that dealership....which by the way, we have purchased 2 already. Then told us that tire rotation is NOW A FEE .... so the $50,000 I that we spent on the car wasn't enough. Trying to scam your clients now a days is not smart....all of the platforms available....oh no, this old lady knows how to do that too. Oh by the way YOU DONT UPLOAD YOUR SERVICE RECORDS TO HONDA .COM More

Left for another dealership I'd been going to the dealership since purchasing my car in 2014 for service. After the dealership changed hands, the service department was impacted. I'd been going to the dealership since purchasing my car in 2014 for service. After the dealership changed hands, the service department was impacted. Many of the employees are rude, ignoring you when you walk in and then curt with communication. I didn't have good trust in what they were doing to my vehicle and what they were recommending needed done. If you say you are doing all of the maintenance at once due to cost, they are just annoyed with you. Then, they mistreated my parents who are elderly and misdiagnosed their car twice on the same visit at a great expense to them. This was the last straw for me. I'm using a different dealership for service and their treatment and approach was remarkably different right away. More

Crooks that switch and bait Jorge, their internet guy informed us he drives a Lexus and we would be better off getting a car from them. They add 2k to 3k of extra fluff to the ca Jorge, their internet guy informed us he drives a Lexus and we would be better off getting a car from them. They add 2k to 3k of extra fluff to the cars and kept saying we did not need to pay for it but kept adding it to the sale of the car. We will never take our Honda van back for service due to how we got treated. More

Buyer Beware I bought a car from these guys last Sunday and what should’ve been a fun experience, turned into a nightmare. The finance guy, Larry, wanted me to sig I bought a car from these guys last Sunday and what should’ve been a fun experience, turned into a nightmare. The finance guy, Larry, wanted me to sign a credit application for Hapo Credit Union. I refused to sign as I already had full funding from BECU. Larry informed me that they get paid out quicker from this institution and seemed to be put out that I didn’t sign it. I signed all the rest of the paperwork and went out to get my car. I then found out that I only had one key, not two. Something they failed to mention up front, and in hindsight I should’ve asked. Now I have to spend another $300 to get a spare key. I chalked that up to my ignorance, and at that point it was too late to renegotiate as I had already signed the paperwork. Fast forward to Monday when I got an alert that my credit had been pulled again. I login to my credit center and Larry had run my credit through Hapo Credit Union. Which is illegal. I did not sign the Hapo credit app. I called Larry and he told me BECU had denied part of my loan so he ran it through Hapo. I asked why he did not call me and he said “I’m very busy and have been with customers”. I talked to my bank and they had not denied my loan. Thank goodness I’m diligent about my credit otherwise I never would’ve known what was going on. I sent an email to both the GM of the branch and the CFO, and didn’t get a response from either of them. If you’re thinking about buying a car from these guys, don’t. Take your money elsewhere and save yourself some stress and dings on your credit. More