Rairdon's Honda of Sumner

I have had the worst experience ever with Honda of Sumner!! I bought my last two cars at different honda dealers with no issues at all. Last month I traded in my odyssey for a newer one. After I sign Sumner!! I bought my last two cars at different honda dealers with no issues at all. Last month I traded in my odyssey for a newer one. After I sign the paperwork I was told they only had a valet key for the odyssey I was buying. Then they said they would give me a new key with a fob. I was told to come back the next day to have it made. I went home to get my son and he noticed the back seat had no seat belt buckle, so he had to use another seat. I came back the next day to complain about the seatbelt missing and they finally replaced it. I asked about the key and fob over 5 times and they kept giving me the run around. I still have not received it and now I have to use the key in the door to unlock and lock, power sliding doors aren't worth having if you don't even have the fob to open them!!! Now that's not all! I was contacted by the bank I had my trade-in odyssey loan through and they say Honda of Sumner never paid off my trade-in. I called Honda of Sumner and was told they couldn't look anything up at the moment and they would have to call me back. I am going to start bringing family down there and start a scene. If they want customers, this is definetly not the thing to do! Everyone they screw over is going to spread the word. Not smart! More

My husband and I had been looking to replace our 2003 Honda Civic Hybrid for about a year when we came upon Jay Lee's Honda of Sumner on-line. I have to say, Jason Klint and the manager, Peter, are the Honda Civic Hybrid for about a year when we came upon Jay Lee's Honda of Sumner on-line. I have to say, Jason Klint and the manager, Peter, are the most honest and straight forward men in the industry and they know how to get things done right. I am a difficult customer to please. I don't like to waste time or have my time wasted. I knew exactly what car I wanted and how much we could afford to pay. Korum Ford in Puyallup said they could work out a deal 3x's in the past year but each time they would either try to put us in a car we didn't want or the payments were too high for our budget. We wanted a Mazda6 so we looked on-line and found one at Jay Lee's. My husband stopped in and met Jason in the morning who, along with Peter, bent over backwards to make our deal happen. Not only did I get the car I wanted, I have my payments right where they need to be! I gathered my kids and met my hubby at their beautiful dealership the same afternoon and drove home in my new car. **************************************************************************************** This is a very nice Dealership. You can tell this is a non-stress place & They make you feel like your at home. While we where waiting for the paperwork to get done, they made us a fresh batch of popcorn and even gave us some soda's too FOR FREE. Most dealship you have to pay at the vending machine.. I RECOMMEND these guys 100%. You will enjoy the friendly visit. Sales Rep: Jason Klint-253-826-6800 ( Awesome Rep to deal with ) More

I had been looking for a specific used mazda for a while and found it online at this dealership. i went in with my own financing and ended up adding an extended warranty and gap coverage, it took over 2 ho and found it online at this dealership. i went in with my own financing and ended up adding an extended warranty and gap coverage, it took over 2 hours to handle everything(keep in mind i had my financing) the two employees i dealt with when purchasing(sales and finance) were great, after spending nearly 20k dollars on a used vehicle everything fell apart. i got in the car to go home and noticed the gas gauge was on 'E' the car was filthy still and window stickers were still on it. i asked the salesmen about it and they said their detail guys had gone home(not sure why they would do that when still selling multiple cars) they assured me i could return any time and they would "take care" of me. i came back the next day explained my situation to the guys standing out front they asked who my salesperson was and then said he was off that day. not sure how this matters but they refused to get the car cleaned and topped off(after i had to put gas in it just to get home) because they said they didnt want to get in trouble for making a call like that? i told them the window stickers hadnt even been removed and they just chuckled... seeing that with my 60+ hour work weeks i couldnt get back down there til the following week to find my salesman had quit and they still refused to help me! in addition to these problems i had a flat less than a month later, when getting the tire repaired the shop told me i had to buy 2 new tires, i asked to look at them since i know that at a dealership when taking in a used vehicle it must endure a safety inspection and tires under the LEGAL limit of 3/32nds MUST be replaced and being this car is AWD they would have to replace ALL 4, sure enough the inside edge of the rear tires had metal chords showing and 1,000 dollars later i had 4 new tires. i tried calling the dealership they just referred to the contract i signed stating no other work had been promised. i know car dealerships get a bad rap but ive never understood why until now, cutting corners and completely severing ties with customers after their check clears is their business DO NOT buy from this company they WILL rob you of something if they get the chance More