Rairdon's Honda of Marysville - Service Center

Took my CR-V to use Express Service. Customer service explained the work done and what need to be done at the next visit. Very helpful. explained the work done and what need to be done at the next visit. Very helpful. More

We received great service for Honda CR-V! They were great with the details. All the employees were very pleasant and they were extremely helpful with questions! great with the details. All the employees were very pleasant and they were extremely helpful with questions! More

Great customer service I personally wouldn’t go anywhere else they helped me out with my car and got me going on the road asap else they helped me out with my car and got me going on the road asap More

They always give excellent service!That’s why I always They always give excellent service! That’s why I always buy my cars from Honda of Marysville! It would be nice if they would go a little greener and They always give excellent service! That’s why I always buy my cars from Honda of Marysville! It would be nice if they would go a little greener and not send me home with 10 pages of unnecessary paperwork. It could be email just as easily More

Was great service. Came in for an oil change as was advised it was time for the 30,000 mile service....done the same day and was able to use a loaner car. advised it was time for the 30,000 mile service....done the same day and was able to use a loaner car. More

I was greeted as I came in the door by Shawn Voss he was amazing. My car was ready in the allotted time frame he gave me. When my car was done he went over everything with me and answered any questions I ha amazing. My car was ready in the allotted time frame he gave me. When my car was done he went over everything with me and answered any questions I had. He made me feel like a valued customer. Thank you Shawn More

I was very impressed with the level of precaution the entire dealership had reached in order to protect people during the Carona virus. Also, everyone I encountered was pleasant and efficient. entire dealership had reached in order to protect people during the Carona virus. Also, everyone I encountered was pleasant and efficient. More

The staff was very helpful and efficient! It was my first visit in and they made it very comfortable and very easy. I will definitely be back. visit in and they made it very comfortable and very easy. I will definitely be back. More

Absolutely terrible experience with this dealership. We took our car in for maintenance and the skid plate was not properly attached. Due to this the front bolts of the plate fell out and the skid plate dr took our car in for maintenance and the skid plate was not properly attached. Due to this the front bolts of the plate fell out and the skid plate drug on the ground all day while going to and from work. We contacted the dealership and spoke to Rob, one of the managers, he was very kind and assured us that after they looked at the plate they could tell if it was our fault or theirs. If it was their fault he said they would replace the plate for free. We went down to the dealership and were told to speak with Leadlin who was the service supervisor on shift. When we got to the dealership we were treated as if they all had been warned about us and no one seemed to care to speak to us or hear our side of what happened. The car was whisked off to the shop where it was raised up and looked over. After looking the car over Leadlin tried to tell us that the skid plate damage was our fault and that they wouldn’t do anything for us. I asked him how it could be our fault if there was no scratching or damage anywhere else on the underside of the car to which he responded he didn’t know that’s just what he’d been told. He then continued to belittle us and speak to us as if we were idiots. I have a degree in mechanical engineering and am very familiar with cars. Finally after us not taking that for an answer the man who had inspected the car walked through and he verified that the damage was consistent with our story of the plate being drug all day. At that point Leadlin reluctantly got on the phone and “ordered” the part for replacement. We were told the plate would be in Friday the 15th and they would contact us. It is now almost a week later and we still haven’t heard from them so we called them today, the part was never ordered and wasn’t in the system. I am so disappointed in this service and the dealership. We have bought two cars personally from Rairdon dealerships and I referred a friend to this Honda dealership who also bought a car. They have got plenty of business from us so for them to treat us so poorly over something as simple as a skid plate replacement is very sad. More

I’ve always been treated very well at the dealership. Today was no exception. I waited a little longer than I usually do but there were extra things to have done. Today was no exception. I waited a little longer than I usually do but there were extra things to have done. More